Positive Disruption in the Enterprise: How Infusion Approaches New Technology Adoption with their Clients

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Positive Disruption in the Enterprise: How Infusion Approaches New Technology Adoption with their Clients

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This presentation focuses on Infusion's strategic approach to organizational transformation in partnership with MongoDB. When our first customer asked us for our experience with MongoDB two years......

This presentation focuses on Infusion's strategic approach to organizational transformation in partnership with MongoDB. When our first customer asked us for our experience with MongoDB two years ago, we responded accidentally something along the lines of "We've heard great things about MangoDB." We knew of the product but our experience was limited. Our story centers around the path forward from there and what we have learned in this journey from experimentation to deployment. We will leverage real customer examples to highlight the journey forward and our methodology.

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  • 1. Chris Friel is a Distinguished Engineer and Technology Strategist with Infusion, New York. Infusion unites insight, creativity, and technology to accelerate and transform business for leading companies around the world. Kraków! Dubai! Boston! Houston! Toronto! Malta! London! Singapore! New York! Wroclaw! Dallas! Positive Disruption in the Enterprise
  • 2. Infusion unites insight, creativity, and technology to accelerate and transform business for leading companies around the world. Kraków! Dubai! Boston! Houston! Toronto! Malta! London! Singapore! New York! Wroclaw! Dallas! Capital Markets Healthcare & Life Sciences Oil & GasRetail & Services Financial Services Public Sector Travel & Hospitality Verticals
  • 3. 2 Years Ago exactly June, 2012
  • 4. From: Geoff MacNeil To: Gary Hoberman Subject: Re: Voicemail ! Hi Gary, ! I was traveling this week. Congrats on the new role and it is also great that you negotiated some time between jobs. Regarding Mango DB/Docs. We have experience and we have a whole lot of our dev’s that play around with all Open Source in their free time. ! Let me know what you need. Thanks, Geoff MacNeil ! Gary called? That’s great He said Mango DB? Is that a thing? Nope, definitely MongoDB And a few other parts. Yeah, that’s a good idea. We can definitely help. From: Gary Hoberman To: Geoffrey MacNeil ! Thanks Geoff. ! […] ! Would be a mongodb as data store, an esb/ems to drop data into mongodb and a mobile and web client that looks like a Facebook wall to retrieve data from mongodb. ! ! From: Geoffrey MacNeil To: Chris Friel ! Chris, ! Is this feasible? ! G ! From: Chris Friel To: Geoffrey MacNeil ! Yep, that’s very do-able.
  • 5. From: Geoff MacNeil To: Gary Hoberman Subject: Re: Voicemail ! Hi Gary, ! I was traveling this week. Congrats on the new role and it is also great that you negotiated some time between jobs. Regarding Mango DB/Docs. We have experience and we have a whole lot of our dev’s that play around with all Open Source in their free time. ! Let me know what you need. Thanks, Geoff MacNeil ! Gary called? That’s great He said Mango DB? Is that a thing? Nope, definitely MongoDB And a few other parts. Yeah, that’s a good idea. We can definitely help. From: Gary Hoberman To: Geoffrey MacNeil ! Thanks Geoff. ! […] ! Would be a mongodb as data store, an esb/ems to drop data into mongodb and a mobile and web client that looks like a Facebook wall to retrieve data from mongodb. ! ! From: Geoffrey MacNeil To: Chris Friel ! Chris, ! Is this feasible? ! G ! From: Chris Friel To: Geoffrey MacNeil ! Yep, that’s very do-able.
  • 6. From: Geoff MacNeil To: Gary Hoberman Subject: Re: Voicemail ! Hi Gary, ! I was traveling this week. Congrats on the new role and it is also great that you negotiated some time between jobs. Regarding Mango DB/Docs. We have experience and we have a whole lot of our dev’s that play around with all Open Source in their free time. ! Let me know what you need. Thanks, Geoff MacNeil ! Gary called? That’s great He said Mango DB? Is that a thing? Nope, definitely MongoDB And a few other parts. Yeah, that’s a good idea. We can definitely help. From: Gary Hoberman To: Geoffrey MacNeil ! Thanks Geoff. ! […] ! Would be a mongodb as data store, an esb/ems to drop data into mongodb and a mobile and web client that looks like a Facebook wall to retrieve data from mongodb. ! ! From: Geoffrey MacNeil To: Chris Friel ! Chris, ! Is this feasible? ! G ! From: Chris Friel To: Geoffrey MacNeil ! Yep, that’s very do-able.
  • 7. Have a Vision Inspiring Purposeful Relevant Relatable Believable Achievable Make it Beautiful Timely Referential Lovable Human Colorful Appropriate Make it Real Start Plan Execute Refine Persevere Celebrate BUILD LAUNCH OPTIMIZEDISCOVER DEFINE DESIGN Data drives continuous improvement
  • 8. Have a Vision Inspiring Purposeful Relevant Relatable Believable Achievable ! Stories “Space Race” “Atikus Insurance” ! ! ! BUILD LAUNCH OPTIMIZE IMPLEMENT DISCOVER DEFINE DESIGN ENVISION
  • 9. Architectural Design Session PLAN Brief(Problem Statem ent) InternalProjectKick-off C lientKick-off StakeholderInterview s Review allexisting evalcontent Sum m ary of Findings& BRD Third-party Research C ustom erSegm entation DISCOVER TechnicalRequirem ents Personas C ustom erScenarios Define functionalexperience and businessprocesses C reative Brief Pare dow n profile needs DEFINE
  • 10. Overview Elevator Pitch Assignment Overview Success Criteria Business Context & Deadlines Approach Single Idea Consumer Insight Tone & Voice Feature Expectations Operational Partners Marketing Assets Brand Guidelines The Brief ! !
  • 11. John F. Kennedy, Rice University, 1962 We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard, because that goal will serve to organize and measure the best of our energies and skills… "We choose to go to the moon.” ! ! Have a Vision Inspiring Purposefu l Relevant Relatable Believable Achievabl e
  • 12. Limited access to capital perpetuates the cycle of poverty And there are currently no viable or sustainable means to disrupt the system. Have a Vision Inspiring Purposefu l Relevant Relatable Believable Achievabl e
  • 13. Architectural Design Session PLAN Brief(Problem Statem ent) InternalProjectKick-off C lientKick-off StakeholderInterview s Review allexisting evalcontent Sum m ary of Findings& BRD Third-party Research C ustom erSegm entation DISCOVER TechnicalRequirem ents Personas C ustom erScenarios Define functionalexperience and businessprocesses C reative Brief Pare dow n profile needs DEFINE
  • 14. Overview Elevator Pitch Assignment Overview Success Criteria Business Context & Deadlines Approach Single Idea Consumer Insight Tone & Voice Feature Expectations Operational Partners Marketing Assets Brand Guidelines The Brief ! !
  • 15. Have a Vision Inspiring Purposeful Relevant Relatable Believable Achievable ! Stories “Space Race” “Atikus Insurance” ! ! ! BUILD LAUNCH OPTIMIZE IMPLEMENT DISCOVER DEFINE DESIGN ENVISION
  • 16. Make it Beautiful Timely Referential Lovable Human Colorful Appropriate ! Stories “Parasols” “Nucleus” ! ! BUILD LAUNCH OPTIMIZE IMPLEMENT DISCOVER DEFINE DESIGN ENVISION
  • 17. VisualDesign Iterations VisualC oncepts Styleguide Ideation Site M ap (IA) W irefram es Tech FeasibilityPrototype & W irefram e Update IDEAS FUNCTIONAL TRACK AESTHETIC TRACK Build Estim ation Planning FunctionalFlow s
  • 18. Reid Gower Feynman Series
  • 19. Benedetta Cappa Post Office, Palermo, Sicily
  • 20. Nucleus Unveil Silicon Valley, HBO
  • 21. La Roche Posay “Parasols” Make it Beautiful Timely Referential Lovable Human Colorful Appropriat e
  • 22. VisualDesign Iterations VisualC oncepts Styleguide Ideation Site M ap (IA) W irefram es Tech FeasibilityPrototype & W irefram e Update IDEAS FUNCTIONAL TRACK AESTHETIC TRACK Build Estim ation Planning FunctionalFlow s
  • 23. Famous Investment Bank “Nucleus” Make it Beautiful Timely Referential Lovable Human Colorful Appropriate
  • 24. Make it Beautiful Timely Referential Lovable Human Colorful Appropriate ! Stories “Parasols” “Nucleus” ! ! BUILD LAUNCH OPTIMIZE IMPLEMENT DISCOVER DEFINE DESIGN ENVISION
  • 25. Make it Real Start Plan Execute Refine Persevere Celebrate ! Stories “Wall” BUILD LAUNCH OPTIMIZE IMPLEMENT DISCOVER DEFINE DESIGN ENVISION Data drives continuous improvement
  • 26. Ford Quadricycle Henry Ford & his Wife
  • 27. Tesla Model S Tesla Motors
  • 28. Dragon Version 2 SpaceX
  • 29. MetLife “Wall” Make it Real Start Plan Execute Refine Persevere Celebrate
  • 30. Acceptance Testing C ontentPopulation TechnicalProofofC oncept SupportPlan Know ledge Transfer Usability Testing Planning & Estim ationIm plem entationIntegration C ode Release TechnicalTesting UserTesting Plan Production Assets Design Polish Transitionsand Anim ation Experience Q A Front-End C ode Style-guide BUILD FRONT-END TRACK ENGINEERING TRACK C ontentstrategy refinem ent Delivery Assessm ent Post-launch Review End UserTesting SuccessM etricsDiscussion C lick-Path / AnalyticsReporting Experience Feedback Review Backlog Prioritization LAUNCH OPTIM IZE
  • 31. DAY 1
  • 32. DAY 1
  • 33. DAY 2
  • 34. DAY 34
  • 35. ontology aggregation party matching virtual storage access method copybook parsing middle out outside in indexing sharding search data mastering infrastructure system access
  • 36. DAY 62
  • 37. internet explorer 8 windows xp java ee inversion of control aspect oriented programming collection design realtime vs batch caching monitoring translations system dependenciesweb services webkit browsers
  • 38. DAY 90 Katrin (Project Manager, Wall) Steve (Matt’s Teammate)
  • 39. DAY 1 DAY 90
  • 40. - Information Week, May 2013 Looking beyond MetLife and even the insurance industry, the wall may well be a prototype for the next generation of customer 360 applications. 1,200global employees using system 80 systems aggregated 3 months to build
  • 41. Have a Vision Inspiring Purposeful Relevant Relatable Believable Achievable Make it Beautiful Timely Referential Lovable Human Colorful Appropriate Make it Real Plan Start Execute Refine Persevere Celebrate BUILD LAUNCH OPTIMIZEDISCOVER DEFINE DESIGN Data drives continuous improvement
  • 42. #HaveAVision #DisruptEnterprise @InfusionTweets #MakeItBeautiful #MakeItReal Chris Friel cfriel@infusion.com