Jason LombardoSoftware Engineer @ MetLifeSWAT DevelopmentThe MetLife Wall.A 360° View of Our Customers.
Introducing... The MetLife Wall360 degree view of a caller’spolicy, cutting across LOBs.Consolidate and simplifypresentati...
145Years YoungFortune 50Global Company60,000 +Associates
What We Delivered360° View70Systems 3 Months
“ [The MetLife Wall] moved from pilot to rollout in90 days — breakneck speed in an industry usedto measuring IT projects i...
How WeAccomplished ItEnthusiasticTeam &LeadershipFlexibleNoSQLDatabase
The SWAT TeamWho We AreWhy We WereBrought InWhat WeAccomplished
Where Do We GoFrom HereInternationalEnhancingOur DataProcessingRoutinesDeploymentto thousandsof MetLifeAssociates
Thank you.“Looking beyond MetLife and even the insurance industry, The[MetLife] Wall may well be a prototype for the next ...
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Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application

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Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application

  1. 1. Jason LombardoSoftware Engineer @ MetLifeSWAT DevelopmentThe MetLife Wall.A 360° View of Our Customers.
  2. 2. Introducing... The MetLife Wall360 degree view of a caller’spolicy, cutting across LOBs.Consolidate and simplifypresentation layer.Boost customer satisfactionand call center productivitythrough a unified application.
  3. 3. 145Years YoungFortune 50Global Company60,000 +Associates
  4. 4. What We Delivered360° View70Systems 3 Months
  5. 5. “ [The MetLife Wall] moved from pilot to rollout in90 days — breakneck speed in an industry usedto measuring IT projects in months and years.”InformationWeek.com, May 13, 2013“ Building a production database system onNoSQL technology isn’t commonplace ininsurance or other large industries, but itwas about the only way to pull this off.”GIGAOM.com, May 7, 2013“ If contact centers have a kind of Holy Grail,it’s this: developing a 360-degree customerview… [MetLife] took a major step forwardin revamping its customer view”outbound-call-center.tmcnet.com, May 13, 2013
  6. 6. How WeAccomplished ItEnthusiasticTeam &LeadershipFlexibleNoSQLDatabase
  7. 7. The SWAT TeamWho We AreWhy We WereBrought InWhat WeAccomplished
  8. 8. Where Do We GoFrom HereInternationalEnhancingOur DataProcessingRoutinesDeploymentto thousandsof MetLifeAssociates
  9. 9. Thank you.“Looking beyond MetLife and even the insurance industry, The[MetLife] Wall may well be a prototype for the next generation ofcustomer-360 applications.”Doug Henschen, InformationWeek.com, May 13, 2013Jason LombardoSoftware Engineer @ MetLifeSWAT Development
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