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Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
Strategic Plans For The Technical And Human Sides Of Convergence
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Strategic Plans For The Technical And Human Sides Of Convergence

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Briefing Given to explain a methodology for balancing technical and people issues in a large project implementation

Briefing Given to explain a methodology for balancing technical and people issues in a large project implementation

Published in: Technology
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  • 1. A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09
  • 2.
    • Voice system based upon a central office platform through a Lucent 5ESS telephone switching device - today supports 20,000 telephone lines encompassing two full number exchanges
    • Data network is an IP based system running on a CISCO platform
    • Video network is a coaxial based system with the University purchasing bulk programming via satellite and franchise providers the redistributing this through its own head-end
    06/07/09
  • 3.
    • Vastly increase feature set
    • Save redundant infrastructure costs
    • Consolidate applications
    • Consolidate technical support and monitoring
    • Simplify and Improve Disaster Recovery procedures
    06/07/09
  • 4.
    • Leveraging current/existing voice, video and data infrastructure during the implementation
    • The importance of cut-over planning
    • Mitigate “all the eggs in one basket” syndrome
    • Good plan violently executed better than great plan poorly executed
    • Incorporating redundancy (PRIs) into the design
    • Deciding on what to VOIP – maximize the use of Digital PBXs because of cost of VOIP to desktop
    • Consider VOIP trunking
    • Lowering expectations – the Gartner Hype Cycle for new technology
    06/07/09
  • 5.
    • Key to success: robust, a “five-nines” backbone GigE or better
    • Flexibility of design should allow POTS, Digital and IP voice connectivity to desk – Not all VOIP
    • Will have to phase in digital and VOIP to desktop because of budget
    • Backbone Network used for inter-campus and local “hop-off” calling
    • The importance of standards – especially voice, video (H.323) and data protocols
    06/07/09
  • 6.
    • Elevated security requirements (also with “all eggs in one basket” syndrome)
    • Protecting the bandwidth – appropriate use policies etc. (RIAA)
    • Spam, phish, virus, intrusion detection and prevention
    • The edge firewalls
    06/07/09
  • 7.
    • Consolidated Enterprise Network Management to include subsystem 24x7x365 monitoring
    • Consolidated x.500/LDAP Directory Services across voice, video and data applications
    • Reduced circuit costs:
      • Local hop offs for inter-LATA calls
      • IP connected out of network VTCs (versus ISDN)
    • Increased Redundancy versus PBXs
    06/07/09
  • 8.
    • Quality of Service (QoS) required for voice and video traffic on the core devices as well as on the WAN (at least GigE)
    • Voice and Video traffic obviously require higher priority than data
    • All network hardware needs to be QoS aware from client to backbone
    • Need to phase in replacement switches and core devices
    06/07/09
  • 9.
    • Voice, Video and Data IP enables “application convergence”
    • Typical voice features now also available for Video and Data –
      • Automated attendant
      • Call Forwarding
      • Call Accounting
      • Conference Calling
      • Voice Mail
      • Call Holding
      • Configurability
    • Advanced features
      • Consolidation (Unified Messaging)
      • Personnel Locater
      • Email Integration
      • Total Business Intelligence Integration
      • Call Routing
      • Dealing with Analog and Digital Phones (from VOIP)
      • IP Multimedia Subsystems
      • Phone “virtualization”
    * www.voip-news.com – “Hacking Your PBX: 15 Ways to make the Most out of a Modern Phone System” 06/07/09
  • 10.
    • www.skype.com
    • www.grandcentral.com
    • Webex etc.
    • Instant Messaging – AOL, Yahoo, MSN, etc.
    • Can you name some from Web 2.0 or other technologies?
    06/07/09
  • 11.
    • Selling the idea
    • Building morale
    • Changing the Department Name to “Network Services”
    • Convergence of Voice, Data and Video Technician job titles, duties and responsibilities
    • Cross training on Internet protocol
    • Importance of the Network Operations Center
    • Ramp up and cross training time considerations
    • Gartner Hype Cycle
    • Evolutionary and sometimes attrition based
    • Alignment of compensation structure
    06/07/09
  • 12. A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09

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