A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09
<ul><li>Voice system based upon a central office platform through a Lucent 5ESS telephone switching device - today support...
<ul><li>Vastly  increase feature set </li></ul><ul><li>Save  redundant infrastructure costs </li></ul><ul><li>Consolidate ...
<ul><li>Leveraging current/existing  voice, video and data infrastructure during the implementation </li></ul><ul><li>The ...
<ul><li>Key to success: robust,  a “five-nines” backbone GigE or better </li></ul><ul><li>Flexibility of design should all...
<ul><li>Elevated security requirements (also with “all eggs in one basket” syndrome) </li></ul><ul><li>Protecting the band...
<ul><li>Consolidated Enterprise Network Management to include subsystem 24x7x365 monitoring </li></ul><ul><li>Consolidated...
<ul><li>Quality of Service (QoS) required for voice and video traffic on the core devices as well as on the WAN (at least ...
<ul><li>Voice, Video and Data IP enables “application convergence” </li></ul><ul><li>Typical voice features now also avail...
<ul><li>www.skype.com </li></ul><ul><li>www.grandcentral.com </li></ul><ul><li>Webex etc. </li></ul><ul><li>Instant Messag...
<ul><li>Selling the idea </li></ul><ul><li>Building morale </li></ul><ul><li>Changing the Department Name to “Network Serv...
A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09
Upcoming SlideShare
Loading in …5
×

Strategic Plans For The Technical And Human Sides Of Convergence

332 views

Published on

Briefing Given to explain a methodology for balancing technical and people issues in a large project implementation

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
332
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Strategic Plans For The Technical And Human Sides Of Convergence

  1. 1. A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09
  2. 2. <ul><li>Voice system based upon a central office platform through a Lucent 5ESS telephone switching device - today supports 20,000 telephone lines encompassing two full number exchanges </li></ul><ul><li>Data network is an IP based system running on a CISCO platform </li></ul><ul><li>Video network is a coaxial based system with the University purchasing bulk programming via satellite and franchise providers the redistributing this through its own head-end </li></ul>06/07/09
  3. 3. <ul><li>Vastly increase feature set </li></ul><ul><li>Save redundant infrastructure costs </li></ul><ul><li>Consolidate applications </li></ul><ul><li>Consolidate technical support and monitoring </li></ul><ul><li>Simplify and Improve Disaster Recovery procedures </li></ul>06/07/09
  4. 4. <ul><li>Leveraging current/existing voice, video and data infrastructure during the implementation </li></ul><ul><li>The importance of cut-over planning </li></ul><ul><li>Mitigate “all the eggs in one basket” syndrome </li></ul><ul><li>Good plan violently executed better than great plan poorly executed </li></ul><ul><li>Incorporating redundancy (PRIs) into the design </li></ul><ul><li>Deciding on what to VOIP – maximize the use of Digital PBXs because of cost of VOIP to desktop </li></ul><ul><li>Consider VOIP trunking </li></ul><ul><li>Lowering expectations – the Gartner Hype Cycle for new technology </li></ul>06/07/09
  5. 5. <ul><li>Key to success: robust, a “five-nines” backbone GigE or better </li></ul><ul><li>Flexibility of design should allow POTS, Digital and IP voice connectivity to desk – Not all VOIP </li></ul><ul><li>Will have to phase in digital and VOIP to desktop because of budget </li></ul><ul><li>Backbone Network used for inter-campus and local “hop-off” calling </li></ul><ul><li>The importance of standards – especially voice, video (H.323) and data protocols </li></ul>06/07/09
  6. 6. <ul><li>Elevated security requirements (also with “all eggs in one basket” syndrome) </li></ul><ul><li>Protecting the bandwidth – appropriate use policies etc. (RIAA) </li></ul><ul><li>Spam, phish, virus, intrusion detection and prevention </li></ul><ul><li>The edge firewalls </li></ul>06/07/09
  7. 7. <ul><li>Consolidated Enterprise Network Management to include subsystem 24x7x365 monitoring </li></ul><ul><li>Consolidated x.500/LDAP Directory Services across voice, video and data applications </li></ul><ul><li>Reduced circuit costs: </li></ul><ul><ul><li>Local hop offs for inter-LATA calls </li></ul></ul><ul><ul><li>IP connected out of network VTCs (versus ISDN) </li></ul></ul><ul><li>Increased Redundancy versus PBXs </li></ul>06/07/09
  8. 8. <ul><li>Quality of Service (QoS) required for voice and video traffic on the core devices as well as on the WAN (at least GigE) </li></ul><ul><li>Voice and Video traffic obviously require higher priority than data </li></ul><ul><li>All network hardware needs to be QoS aware from client to backbone </li></ul><ul><li>Need to phase in replacement switches and core devices </li></ul>06/07/09
  9. 9. <ul><li>Voice, Video and Data IP enables “application convergence” </li></ul><ul><li>Typical voice features now also available for Video and Data – </li></ul><ul><ul><li>Automated attendant </li></ul></ul><ul><ul><li>Call Forwarding </li></ul></ul><ul><ul><li>Call Accounting </li></ul></ul><ul><ul><li>Conference Calling </li></ul></ul><ul><ul><li>Voice Mail </li></ul></ul><ul><ul><li>Call Holding </li></ul></ul><ul><ul><li>Configurability </li></ul></ul><ul><li>Advanced features </li></ul><ul><ul><li>Consolidation (Unified Messaging) </li></ul></ul><ul><ul><li>Personnel Locater </li></ul></ul><ul><ul><li>Email Integration </li></ul></ul><ul><ul><li>Total Business Intelligence Integration </li></ul></ul><ul><ul><li>Call Routing </li></ul></ul><ul><ul><li>Dealing with Analog and Digital Phones (from VOIP) </li></ul></ul><ul><ul><li>IP Multimedia Subsystems </li></ul></ul><ul><ul><li>Phone “virtualization” </li></ul></ul>* www.voip-news.com – “Hacking Your PBX: 15 Ways to make the Most out of a Modern Phone System” 06/07/09
  10. 10. <ul><li>www.skype.com </li></ul><ul><li>www.grandcentral.com </li></ul><ul><li>Webex etc. </li></ul><ul><li>Instant Messaging – AOL, Yahoo, MSN, etc. </li></ul><ul><li>Can you name some from Web 2.0 or other technologies? </li></ul>06/07/09
  11. 11. <ul><li>Selling the idea </li></ul><ul><li>Building morale </li></ul><ul><li>Changing the Department Name to “Network Services” </li></ul><ul><li>Convergence of Voice, Data and Video Technician job titles, duties and responsibilities </li></ul><ul><li>Cross training on Internet protocol </li></ul><ul><li>Importance of the Network Operations Center </li></ul><ul><li>Ramp up and cross training time considerations </li></ul><ul><li>Gartner Hype Cycle </li></ul><ul><li>Evolutionary and sometimes attrition based </li></ul><ul><li>Alignment of compensation structure </li></ul>06/07/09
  12. 12. A Brief Overview Frank J. Monaco and Associates, LLC MonacoFamily.Com 06/07/09

×