Henyo

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Copyright: G. Ramos
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Henyo

  1. 1.
  2. 2.
  3. 3. The true sign of intelligence is not knowledge but imagination<br />
  4. 4. Truly great people in any field are not just adaptors they are shapers<br />
  5. 5. problemaba?<br />
  6. 6. Good news: We live in the Henyo Age<br />
  7. 7. HENYOIntelligent PinoyHigh IQ<br />
  8. 8. HENYOIntelligent Organizations and Self Regulating Social Organisms<br />
  9. 9. Problem Solving in the Age of the Henyo<br />
  10. 10. RAMOS-TENEDERO <br />HENYO MODEL<br />
  11. 11. Fast tracking learning curve with concepts, experience, information, repetition and concentration<br />
  12. 12. Why didn’t the filipino invent facebook, or the automobile or the computer<br />
  13. 13. Less Exposure to Concepts, Language, Culture and KnowledgeInformation Restriction during the years of colonization <br />
  14. 14. Less Exposure to Conceptsmeant lesser exposure toInnovation <br />
  15. 15. The WORLD is Changing<br />Peered Networks and Open Knowledge Era<br />
  16. 16. Now, more than ever we now have access to concepts and learning, all of them for FREE<br />
  17. 17. Why do You think do we have millennials right now? What ushered them in?<br />
  18. 18. Mix of new concepts, knowledge, technology made learning easier and faster<br />
  19. 19. This is not accidental<br />
  20. 20. This is destined<br />
  21. 21. Henyo Profiles:Iliac DiazEfrenPenafloridaKidlatTahimikJaberwockezAp de Ap<br />
  22. 22. Problem Solving in the Age of the Henyo<br />
  23. 23. RAMOS-TENEDERO MODEL<br />THE HENYO MODEL<br />
  24. 24. RAMOS-TENEDERO MODEL<br />MILSA<br />
  25. 25. 1st Step Self Optimization is the awareness that things can be accelerated<br />
  26. 26. 2nd Step Self Optimization is learning the right tools to accelerate the learning<br />
  27. 27. 3rd Step Self Optimization is to apply these tools ASAP (NLP factor)<br />
  28. 28. 4th Self Optimization is to share the solution<br />
  29. 29. 5th Step Self Optimization is to improve on the solution<br />
  30. 30. 6th Step Self Optimization Revolution<br />
  31. 31. REMEMBERfast track the learning curve = fast track solutions<br />
  32. 32. The WORLD is Changing<br />
  33. 33. Information Age Assets do not follow industrial age scarcity principles<br />
  34. 34. They grow in Value especially when shared<br />
  35. 35. Enough to start a revolution<br />
  36. 36. Problem Scenarios<br />
  37. 37. How do You Solve the Traffic Dilemma?How do You solve corruption?How do you solve poverty?<br />
  38. 38. How do you increase productivity?How do you increase GDP?<br />
  39. 39. Different Talents come into playDifferent Specializations Step in<br />
  40. 40. Different and Open Networks share the solution<br />
  41. 41. Henyo does notmarginalizeHenyo does notdiscriminate<br />
  42. 42. http://www.youtube.com/watch?v=6rPFvLUWkzs<br />
  43. 43. Henyo thrives on the leave no one behind policy<br />
  44. 44. Henyo operates in the bayanihan model of tulongtulonginstead of kanyakanya<br />
  45. 45. THEN<br />NOW<br />
  46. 46.
  47. 47. Everyone goes into the direction of a shared vision<br />
  48. 48. There is genius in the diversityThere is genius in the sharing<br />
  49. 49. Who knows maybe this man has the solution to the EDSA traffic.<br />
  50. 50.
  51. 51. RAMOS-TENEDERO MODEL<br />MILSA<br />
  52. 52.
  53. 53.
  54. 54. Case StudyLets put it into practice<br />
  55. 55. Top Contact Center ProblemsInconsistent Deliveries: AHT, Accuracy, CSAT, Quality, CPTAttritionLearning CurveAbsenteeismCommitmentBurnout<br />
  56. 56. Call Center X has problems with AHT (Average Handling Time) and Low CSAT ratings<br />
  57. 57. Call Center X has problems with AHT (Average Handling Time) and CSAT Problems<br />AHT Problem: Inability to resolve issues within an accepted time frame during the call. May stem from problems in comprehension, listening skills, articulation, product knowledge or unavailable information <br />
  58. 58. 1st Step Self Optimization is the awareness that things can be accelerated<br />BERT – STRUGGLES WITH AHT,CSAT DUE TO HIS LISTENING SKILLS<br />
  59. 59. 2nd Step Self Optimization is learning the right tools to accelerate the learning<br />“Bert capitalizes on his MI strengths to accelerate his learning”<br />
  60. 60. 3rd Step Self Optimization is to apply these tools ASAP (NLP factor)<br /><ul><li>Being a Spatial Person---Bert sharpen’s his listening skills by watching, linking and drawing images associated with the words, phrases and sentences thrown to him
  61. 61. Being Good in Interpersonal relationships he hangs around with the expats to get free tips and pointers on how to understand their language</li></li></ul><li>3rd Step Self Optimization is to apply these tools ASAP (NLP factor)<br />TURBO SOLVING: Below is BERT’S Learning Styles Profile (in red) and how he uses it to his advantage to fast track the undertaking by 50% <br />
  62. 62. 4th Self Optimization is to share the solution<br />Having improved,Bert posts the solution for everyone to see and give feedback on<br />“Hi Everyone, I used to struggle with my AHT, CSAT scores before but I capitalized on my strengths such as associating images with the language and hanging out with the expats often. Now I’ve lowered my AHT and increased my CSATS significantly”<br />
  63. 63. 5th Step Self Optimization is to improve on the solution<br />“Hi Everyone, I used to struggle with my AHT,CSAT scores before but I capitalized on my strengths such as associating images with the language and hanging out with the expats often. Now I’ve lowered my AHT and increased CSATS significantly”<br />“Hey Bert my MI profile leans on linguistics ,I can certainly provide you some tips and pointers on how to listen to correct grammar”<br />“Hey Bert my MI profile leans on musical,I can help you decode some sounds and phrases so that you can hear and listen to them with much efficiency<br />
  64. 64. 6th Step Self Optimization Revolution<br />Solution is further improved, replicated and shared for everyone to model after and use as best practice<br />
  65. 65. There is genius in the diversityThere is genius in the sharing<br />
  66. 66. EXERCISE:Your turn, what’s your problem?<br />
  67. 67. Barriers to the HENYO MODEL:Vested InterestGreedCorruptionDiscrimination<br />
  68. 68. SME’S ARE WITHINHENYO promotes FIRST AMONG EQUALS<br />
  69. 69. HENYO IS SOCIALIZED<br /><ul><li>Learning
  70. 70. Contribution
  71. 71. Helping/Supporting</li></li></ul><li>HENYO MAKES THIS WORLD A BETTER PLACE FASTER<br />

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