External validation of work
Lightweight document + “is this right”?
Churn from design & development overlap
Problem to solve, or natural consequence?
Understanding customer expectations
How to accurately understand leeway
We still don’t understand...
Those known unknowns
Set the tone, get the lie of the land
Don’t save it for high days and holy days
Pursue correct fidelity
Season to taste: not too much, not too little
Communicate the vision strongly
Everyone has one eye on the big picture
Narrow all gaps
Across disciplines and organisational boundaries
Lessons we’ve learned
(usually the hard way)
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