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  • A little bit about VISANOW…We are the leading provider of online global immigration services Through our proprietary online process, we have provided clients like Twitter, Diebold and AA-Immediate access to attorneys – answers within 30 mins-Complete transparency – eliminating any case status anxiety-Time savings for HR -Flat fees – 25 to 50% below industry average

Top 10-global mistakes-and-how-companies-can-avoid-them Top 10-global mistakes-and-how-companies-can-avoid-them Presentation Transcript

  • April 20, 2010 TOP 10 GLOBAL IMMIGRATION MISTAKES AND HOW COMPANIES CAN AVOID THEM Amberley Johnson Sponsored by: Manager Global Immigration Practice VISANOW This audio program© 2010Worldwide ERC®
  • Agenda • Introduction • Top 10 Global Immigration Mistakes, and Recommendations, related to: – 1-3: Immigration service providers – 4-8: Internal processes – 9-10: External factors • Q&A 2
  • The Presenter Amberley Johnson • Manager Global Immigration Practice at VISANOW • 10+ years of global immigration expertise, SHRM speaker, contributor to ERC Magazine • Bachelors Degree in Psychology and Masters Degree in Management and Human Resource Management • Certified Global Mobility Specialist 3
  • Introduction: About VISANOW • VISANOW is the intelligent solution for the immigration needs of a global workforce. • For more than a decade and thousands of clients, VISANOW has set the industry standard by: – Delivering faster answers from our attorneys – Providing easier access to information – Saving HR and their employees time 4
  • Introduction: Why care about the Top 10 Global Immigration Mistakes? • Immigration is a crucial success factor for workforce mobility impacting: – Timing of expatriate deployment – Legal and financial risks from immigration non-compliance – Cost of assignments – Subsequent phases of international assignments such as relocation • Goal: Send assignees abroad quickly, legally and economically 5
  • Agenda • Introduction • Top 10 Global Immigration Mistakes, and Recommendations, related to: – 1-3: Immigration service providers – 4-8: Internal processes – 9-10: External factors • Q&A 6
  • Top 10 Global Immigration Mistakes Related to immigration service providers 1. Working with partners not aligned with the needs of your organization 2. Using no/ineffective technology 3. Paying providers based on time Related to internal processes 4. Poorly defining / documenting / enforcing internal immigration process 5. Insufficiently understanding local immigration options and processes 6. Misunderstanding work authorization versus business visas 7. Starting the immigration process too late 8. Not educating stakeholders regarding their responsibilities Related to external factors 9. Not keeping up with legislative changes 10. Neglecting legal compliance and associated risks 7
  • Mistake #1: Working with partners not aligned with the needs of your organization Symptoms: • Scalability and/or accountability issues: provider too big/too small for your needs • Multiple providers for very similar services or due to service limitation Recommendations: • Pick the right immigration services provider based on your specific needs – Identify your business goals, immigration needs and metrics • Inbound/outbound (what countries) • Provider responsiveness, HR and employee satisfaction – Determine selection criteria • Capabilities and expertise required • Cultural fit and size • Manage the partnership for success with regular metric review Results: • Optimal service level, demonstrable results, minimizing burden on HR 8
  • Mistake #2: Using no/ineffective technology Symptoms: • Routine use of faxes/paper files • Your organization has to host/maintain the technology • Decentralized data capture and storage Recommendations: • Determine technological capabilities desired based on your specific needs – Online application/renewal initiation – Electronic review/approval of provided information and supporting documents – 24/7 direct case status access for HR/assignees – Online communication channel with attorneys/provider for HR and assignees – Reporting capabilities • Build technology requirements into immigration service provider selection criteria Results: • Streamlines the immigration process, aids compliance 9
  • Mistake #3: Paying providers based on time Symptoms: • Hourly billing and hidden fees, hard to verify invoices • Complex cases incur additional costs Recommendations: • Switch from hourly billing to fixed, all-inclusive fees • Always review your itemized invoices Results: • Predictable and controlled costs • Motivates provider to work efficiently • Gives HR/assignees access to legal advice • Average cost savings of 15-20% 10
  • Top 10 Global Immigration Mistakes Related to immigration service providers 1. Working with partners not aligned with the needs of your organization 2. Using no/ineffective technology 3. Paying providers based on time Related to internal processes 4. Poorly defining / documenting / enforcing internal immigration process 5. Insufficiently understanding local immigration options and processes 6. Misunderstanding work authorization versus business visas 7. Starting the immigration process too late 8. Not educating stakeholders regarding their responsibilities Related to external factors 9. Not keeping up with legislative changes 10. Neglecting legal compliance and associated risks 11
  • Mistake #4: Poorly defining / documenting / enforcing internal immigration process Symptoms: • Immigration-related disputes and discrepancies constantly arise • Internal confusion Recommendations: • Define/document your internal process and establish your immigration process as part of your Mobility Policy – Process for initiating international assignments (required lead time, approval chain) – Criteria and requirements (i.e. duration, purpose of assignment) – Cost ownership regarding assignment costs – Process for ending assignments (planned/unplanned, termination procedures) • Consistently enforce the internal immigration process Results: • Standardized, repeatable immigration process 12
  • Mistake #5: Insufficiently understanding local immigration options and processes Symptoms: • Unrealistic stakeholder expectations of the immigration process • Excessive stakeholder inquiries to HR Recommendations: • Map the phases of the immigration process – Specific requirements and dependencies – Timing – Responsibilities • Share process maps with stakeholders Results: • Effectively manages stakeholder expectations, enables strategic immigration approach 13
  • Mistake #5: Lacking understanding of local immigration processes • Immigration process map example: China CHINA Z VISA APPLICATION PROCESS Temporary Health Employment License & Invitation Residence Single Entry Z Visa Check in Employment Permit Residence License Letter Registration China Certificate Decision Submissi to hire a on to Issued by Submi Approval Approval Health Approval Approval Activity foreign Gather Approval local local Submis Submis Case ssion sent to sent to check sent to sent to national docs & sent to Gather Prep. Chinese authorities Gather Prep. sion to Gather Prep. sion to review to Immigr. employee form Immigr. Immigr. worker info (job, Immigr. docs & applica Consulate following docs & applica local docs & applica local and local Provider for arrival provided Provider Provider candidate, Provider / info tion in confirmation info tion Labor info tion Labor prep. Labor / into to Immigr. / / company) Attorney applicant of address Bureau Bureau Bureau Attorney China Provider Attorney Attorney home by landlord country Employee HR / Immigr. Immigr. Hotel / Immigr. Immigr. Responsible HR / Govern- HR / Immigr. Provider/ Govern- (w/ HR / Govern- HR / Govern- Hiring Provider/ Provider/ Landlord / Provider/ Provider/ Party Employee ment Employee Attorney ment Immigr. Employee ment Employee ment Manager Attorney Attorney Government Attorney Attorney Provider Within 24 Depends Depends Depends hours of Depends Depends Timing 2 Days 1 Day 8 Days 2 Days 3 Days 3 Days 1 Day 4 Days 1 Day 6 Days 1 Day 1 Day 5 Days 5 Days on client on client on client arrival in on client on client China 14
  • Mistake #6: Misunderstanding work authorization versus business visas Symptoms: • Denied entry Recommendations: • Recognize the difference between work and business visas in host countries Business Visa required: Work Permit required: • Attending meetings, negotiations • Engaged in economic activity (provide • Attending seminars, conferences economic benefit to local employer) • Visiting customers • Holding signatory authority (signing • On short-term visits (a few days) contracts) • Performing same job in host country as in home country • Earning income locally • On long-term visits/assignments (typically longer than 3 months) Results: • Allows time to plan deployment/project scheduling 15
  • Mistake #7: Starting the immigration process too late Symptoms: • Disappointed stakeholders • Increased costs for expedited processing • Missed deadlines Recommendations: • Build in an early start to your internal immigration process – Plan ahead – Before job offer or before assignment offer is finalized • Educate stakeholders of process and responsibilities Results: • Allows ample processing time/project scheduling 16
  • Mistake #8: Not educating stakeholders regarding their responsibilities Symptoms: • Unrealistic stakeholder expectations of the immigration process (e.g. what is required from assignee) and excessive stakeholder inquiries to HR • Immigration processing delays Recommendations: • Identifying stakeholders involved (e.g. recruiters, assignees, hiring managers) • Manage stakeholder expectations by proactively addressing concerns • Educate stakeholders about their responsibilities Results: • Stakeholders don’t miss any steps they may be required to complete 17
  • Top 10 Global Immigration Mistakes Related to immigration service providers 1. Working with partners not aligned with the needs of your organization 2. Using no/ineffective technology 3. Paying providers based on time Related to internal processes 4. Poorly defining/documenting/enforcing internal immigration process 5. Insufficiently understanding local immigration options and processes 6. Misunderstanding work authorization versus business visas 7. Starting the immigration process too late 8. Not educating stakeholders regarding their responsibilities Related to external factors 9. Not keeping up with legislative changes 10. Neglecting legal compliance and associated risks 18
  • Mistake #9: Not keeping up with legislative changes Symptoms: • Immigration processing delays • Denials Recommendations: • Your immigration services provider should be proactively notifying you of changes and make specific actionable recommendations • Keep up to date on legislation changes and resulting impact on immigration options/timing – Foreign Ministries – Labor Bureaus – Embassies/Consulates Results: • Facilitates timely approvals 19
  • Mistake #9: Not keeping up with legislative changes United Kingdom Recent legislative changes: • Visa and resident permit application fee increases • Sponsorship changes for Tier 1 – Tier 1 (general): allow high earners to qualify without the need of a qualification and the re-introduction of a Bachelor level qualification. • Sponsorship changes for Tier 2 visas – Issue of a Certificate of Sponsorship (CoS) expected to be faster than filing a work permit under the current system – Tier 2 (where resident labour market test is mandatory): will see an increase in the prospective earnings an employer will be required to pay a migrant worker; new sub- categories (1) established staff (2) graduate trainee (3) skills transfer 20
  • Mistake #9: Not keeping up with legislative changes India Recent legislative changes: • Differences between work and business redefined – Business Visa: visiting India for typical business meetings, to explore business opportunities, purchase/sell products in India (multiple entries, up to five years) – Employment Visa: gainful employment in India (valid up to one year) • India Work applications now need to be filed at the Indian Consulate in the applicant’s country of citizenship instead of the country of residency. – Previously, a UK National in the US on a valid L visa could apply for a work visa at the Indian Consulate in the U.S. – Business and Employment visa applications are to be issued from the applicants country of origin or from the country of domicile provided the period of permanent residence of the applicant in that particular country is for more than 2 years 21
  • Mistake #10: Neglecting legal compliance and associated risks Symptoms: • Stealth expats • Qualifying events (e.g. denied re-entry, ineligibility for benefits) • Internal audits • Face penalties/fines from the government for legal non-compliance practices Recommendations: • Enforce your established internal immigration process • Educate stakeholders on immigration process and responsibilities • Keep up on legislative changes and resulting immigration impact • Conduct regular internal audits to verify adherence to policy Results: • Decreases non-compliance risks 22
  • Recap: Top 10 Global Immigration Mistakes & Recommendations Related to immigration service providers 1. Work with the right partner 2. Use effective technology 3. Pay provider fixed, all-inclusive fees Related to internal processes 4. Define, document and enforce internal immigration process 5. Gain an understanding of local immigration options and processes 6. Know the differences between work authorization and business visas 7. Start the immigration process early 8. Educate stakeholders regarding their responsibilities Related to external factors 9. Keep up with legislative changes 10. Ensure legal compliance 23
  • Agenda • Introduction • Top 10 Global Immigration Mistakes, and Recommendations, related to: – 1-3: Immigration service providers – 4-8: Internal processes – 9-10: External factors • Q&A 24
  • Thank you • Complimentary resources you will receive: – 10 Steps Guaranteed to Streamline your Immigration Process & Increase ROI eBook – China process map example – Stakeholder responsibilities example • Please direct follow-up questions to: – info@visanow.com – 888-4VISANW • Keep up to date with immigration news: http://twitter.com/VISANOW http://blog.visanow.com/facebook/VISANOW http://immigration.visanow.com/blog 25