Gen AI in Business - Global Trends Report 2024.pdf
ICT driven innovation for Public Service Moderniation
1. MOLDOVA
ICT driven innovation for
Public Service Modernization
Moldova ICT Summit 2016
Chisinau, April 28, 2016
GOVERNMENT OF REPUBLIC OF MOLDOVA
CORNELIA AMIHALACHIOAE
Moldova e-Government Center
2. E-TRANSFORMATION – SUPERSONIC AGENDA
Governance e-Transformation:
not an island of efficiency and
innovation, but
an engine to drive, enable,
streamline other reform flows
6. E-GOV INFRASTRUCTURE FOR SERVICE REDESIGN
ELECTRONIC SERVICE
SECURITY
AND IDENTITY
ELECTRONIC
PAYMENTS
ELECTRONIC
MESSAGING
HOSTING
DELIVERY
CLIENT SUPPORT
DIGITAL
SIGNATURE
INTEROPERABILITY
7. REINVENTING THE GOVERNMENT
Use – Reuse the existing eGov infrastructure
Reengineer. Simplify. Unify.
Interoperability (Data has to run, not people)
!!! Customer-DRIVEN culture !!! C0-CREATION
8. Digital by
Default
Framework
DIGITAL BY DEFAULT FRAMEWORK
Security by
design
Mobile by
default
Content
Portability
Open Data by
default
APIs
Cloud First
Shared by
default
9. G4C / G4B PUBLIC SERVICES PORTAL
www.servicii.gov.md launched in May 2012
Version 2.0 under CO-CREATION CURRENTLY
Informative component:
508 service passports
Interactive component:
access to 129 e-services
> 800,000 visits
> 500,000 visitors.
10. AUTHENTICATION AND ACCESS CONTROL SERVICE
Launched in May 2013. Unified Single Sign-on. www.mpass.gov.md:
mobile signature, digital certificate, user name & password.
25 IS already integrated, other 7 in process
11. GOVT ELECTRONIC PAYMENT PLATFORM WWW.MPAY.GOV.MD
E-PAYMENT
2 million transactions processed
Integrated: 18 payment providers; 18 public service providers; > 50 services
12. MCloud Platform fully operable from February 14, 2013
Phase II / Cloud in a box solution implemented.
35 public authorities migrated more than 120 info systems to the Platform
Infrastructure as Service
Platform as Service
Software as Service
MCLOUD & CLOUD FIRST POLICY
TECHNOLOGICAL PLATFORM
13. MOBILE DIGITAL SIGNATURE
Launched: Sept. 2012. PPP with mobile operators. Digital signing & time stamping.
MSign - signing of various digital content: web forms, offline documents, images.
1.35 mln transactions
68 thou individual users of Mobile e-ID
25 Info Systems integrated with MSign
14. GOVERNMENT INTEROPERABILITY PLATFORM
MConnect – the core of GeT Agenda&Public Service Redesign
PILOTED SINCE JULY 2014
60 data exchange projects
> 2 mln transactions
Data has to run, not citizens
15. Enterprise Content Management Platform
ECMP aims to serve as a platform for easy (no-code) creating of new typical
applications and Info Systems, mainly for registers, authorizations, appointments.
Launched in December 2013.
First 4 Information Systems developed based on ECMP (2013-2016):
1. Common Water Use Authorization System
2. State Register of Inspections
3. Digital Agricultural Register
4. e-Transportation Authorizations (international
auto transportation of goods & passengers)
16. ICT AS A PROMOTING TOOL OF OPEN GOVERNMENT:
• OGP Membership since 2011
• 1st Public Sector Expenditures
e-Database BOOST (2011)
• Open Data Portal www.date.gov.md (April 2011): 896 datasets, 48 public
authorities, 1.4 mln downloads, corporate data (3rd place in the World
OCD ranking), enabling frameworks, app contests etc.
• Social Media Guide for public entities
• Open Data Coordinators in CPA bodies
• e-Participation Portal (2010) – upgrade planned
• Open Contracting & e-Procurement – in process
17. 2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION
79% of respondents in 2015 (vs. 58% in 2012) support Gov e-Transformation
78% of respondents in 2015 (vs. 56% in 2012) consider GeT Reform as being
important
Cca 70% (vs. 57% in 2012) of respondents are willing to access e-services via
PCs, while 58% (vs. 40% in 2012) - via mobile phones.
70.2% are confident (from average to full) in e-services’ quality
18. 2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION
CORE BENEFITS GENERATED BY GOV E-TRANSFORMATION
63% of respondents in 2015 (vs. 48% in 2012) are confident that eGovernance has
important advantages, brings benefits
19. 2015 NATIONAL ANNUAL SURVEY ON GET PUBLIC PERCEPTION
Signals from Public Perception Studies:
Disproportions in:
- demand for central and local public services
- level of quality, satisfaction
- rhythm of e-transformation in sectors, Local PAs
- e-services demand vs. offer
- awareness on Personal Data Protection in online G2C/C2G interaction
20. CAPACITY TO E-INNOVATE IN THE PUBLIC SECTOR
19 central PA authorities institutionalized CIO Dept./Offices
>50 CIOs and >40 Coordinators for Open Data in the CPA authorities
MiLab – Social Innovation Lab (UNDP MD & eGovCenter)
> 3,700 public servants trained in e-Governance
21. INSTITUTIONAL LEADERSHIP AS MAIN DRIVER
THE BEST FRIEND AND WORST ENEMY OF INNOVATION
IN GOVERNMENT IS THE GOVERNMENT ITSELF
22. RETHINKING GOVT: SYNERGY & NON-LINEAR SOLUTIONS
TRANSCENDING BOUNDARIES
INTERACTION:
CITIZENS
BUSINESSES
GOVT
NGOs
MEDIA
INTEREST GROUPS
ACADEMIA
INNOVATION:
DIGITAL
SOCIAL
POLICY
BUSINESS
CULTURAL
23. HOW TO CAPITALIZE ON EXSTING EGOV INFRASTRUCTURE?
MOST MODERN TOOLS ARE AVAILABLE
24. HOW TO CAPITALIZE ON EXSTING EGOV INFRASTRUCTURE?
THEIR PROPER USE, INTEGRATION, UPTAKE, ADVOCACY
25. 10 “GO” TO CAPITALIZE
GO
• SECTORS
• LOCAL
• SMART IT INVESTMENTS
• INTEROPERABILITY
• SERVICE REDESIGN
• CO-CREATION
• INSTITUTIONAL REMAPPING
• SYNCHRONIZING REFORMS
• PARTNERSHIPS
• VARIETY OF ACCESS POINTS
Tehnologiile digitale sunt factorii care proliferează inovaţia
Ţintele de inovare în sectorul public:
Serviciile publice: un serviciu nou/o îmbunătăţire în calitatea unui serviciu existent.
Acordarea serviciilor publice: modalităţi noi de acordare a unor servicii de calitate.
Dimensiunea administrativă şi organizaţională: schimbările în structurile organizaţionale şi
procedurile de acordarea a unor servicii mai calitative şi mai cost-eficiente
Tehnologiile digitale sunt factorii care proliferează inovaţia
Ţintele de inovare în sectorul public:
Serviciile publice: un serviciu nou/o îmbunătăţire în calitatea unui serviciu existent.
Acordarea serviciilor publice: modalităţi noi de acordare a unor servicii de calitate.
Dimensiunea administrativă şi organizaţională: schimbările în structurile organizaţionale şi
procedurile de acordarea a unor servicii mai calitative şi mai cost-eficiente
Tehnologiile digitale sunt factorii care proliferează inovaţia
Ţintele de inovare în sectorul public:
Serviciile publice: un serviciu nou/o îmbunătăţire în calitatea unui serviciu existent.
Acordarea serviciilor publice: modalităţi noi de acordare a unor servicii de calitate.
Dimensiunea administrativă şi organizaţională: schimbările în structurile organizaţionale şi
procedurile de acordarea a unor servicii mai calitative şi mai cost-eficiente
Tehnologiile digitale sunt factorii care proliferează inovaţia
Ţintele de inovare în sectorul public:
Serviciile publice: un serviciu nou/o îmbunătăţire în calitatea unui serviciu existent.
Acordarea serviciilor publice: modalităţi noi de acordare a unor servicii de calitate.
Dimensiunea administrativă şi organizaţională: schimbările în structurile organizaţionale şi
procedurile de acordarea a unor servicii mai calitative şi mai cost-eficiente
Tehnologiile digitale sunt factorii care proliferează inovaţia
Ţintele de inovare în sectorul public:
Serviciile publice: un serviciu nou/o îmbunătăţire în calitatea unui serviciu existent.
Acordarea serviciilor publice: modalităţi noi de acordare a unor servicii de calitate.
Dimensiunea administrativă şi organizaţională: schimbările în structurile organizaţionale şi
procedurile de acordarea a unor servicii mai calitative şi mai cost-eficiente