1. Quality

2. Quality
In technical usage, quality can have two meanings:
1. The characteristics of a product or service that bear on its ability to satisfy
stated or implied needs.
2. A product or service free from deficiencies.

3. Quality
ISO 9000 : 2000 version defines Quality as:
“Degree to which a set of inherent characteristics fulfils
requirements.

4. Quality
Can also be termed as ‘A measure of excellence’

5. Quality can also be expressed by the
following formula
P
Q=
E
P = Performance or result
E = Expectations

6. Why Quality System
Prevent gradual degradation of quality
Reduction of individual variability in individual
performance in personnel / groups
Reduction of costs
Job satisfaction of employees

7. Degradation of quality with time
Innovation
Innovation
Q
Time

8. Continuously improved Quality
Innovation
Q Innovation
Time

9. Quality Management System

10. Quality Management system
Organizational structure, procedures, processes and resources needed to implement
quality management.

11. Why Quality Management System?
Prevent gradual degradation of quality

12. Degradation of quality with time
Innovation
Innovation
Q
Time

13. Continuously improved Quality
Innovation
Q Innovation
Time