Improving CommunicationSkills
A ThoughtA man is seldom better than his conversation                                   - German Proverb
Communication Skills Overview            Effective communication skills are a            critical element in your career a...
What is Communication?  Communication is the process of sending and     receiving information among people…               ...
Most common ways to communicate                                 es                           lImag                    V is...
Communication Goals                    To change behavior  To get and give                                         To get ...
Distortions in Communication
We need to improve communication... as70 % of our communication efforts are: misunderstood misinterpreted rejected dis...
Critical success factor The majority of your perceived ability comes from how you communicate                             ...
Listening and Speaking are used a lot…      50%                                             45%      45%      40%      35%...
… But not taught enough      50%                                                45%      45%      40%                     ...
Common Communication Errors:   Finishing others’ sentences   Preparing our response before someone has    completed spea...
A Good Algorithm     Communication is a two way process!In order to have good communication: Listen to Understand Unders...
How can it be improved   Recognition   Pavlov study   Not being judgmental   Stop egocentric communication
What today’s workshop can achieve   Provide ‘knowledge’ about communication   Give insight on ‘skills’ needed   Suggest...
Observe                PARIS                IN THE              THE SPRING          GOD IS NOWHERE
Why is communication important   Inspires confidence   Builds respect in business and social life   Helps make friends...
Essentials of good communication   Knowledge       Spontaneity in conversation       Level of conversation   Organisin...
How to be an active listener   Set the stage   Ensure mutual understanding   Understand body language   Suspend judgme...
Techniques to improve listening skills                                     SUMMARIZE                                     S...
Two basic types of questions1.       Closed questions:         Get a one-word response and inhibit thought.         Ques...
Practice Questioning    Rephrase the following closed questions to     make them open-ended:1.   Are you feeling tired?2....
Adding colour to communication   Images – Describe,    relive   Show, don’t tell   Use audience’s senses       Sight  ...
Improving communication   Don’t use cliches   Brevity   Sincerity   Don’t praise yourself   Avoid argument   Be tact...
Practice   For distinct enunciation, every word, every syllable,    every sound, must be given it proper form and value....
Ways to gain effective conversation   Good use of English – avoid errors   Improved vocabulary – overlook v oversee   A...
Public Speaking
What does the graphic tell you aboutthis speaker
The 5-P‘s   Prior   Preparation   Prevents   Poor   Performance
From effective conversation to speech   Overcoming Fear       #1 fear   Idea of speech       Know your subject   Know...
Developing Your Presentation   What is your goal?   Research your topic   Develop an outline   Create or locate learni...
AIDA                  POWERFUL opener       ttention                  CLEAR connector       nterest                  MAIN ...
AIDA                   Establish credentials       ttention                   (Me, You, What)                   Key point ...
Developing Your PresentationMaking the Presentation Interesting   Informative   Fun   Variety   Energy   Audience Int...
Practicing Your Presentation   Simulate the    presentation setting       Practice aloud       Practice standing up   ...
Presenting   Stage fright       Feelings follow action   Talk ‘to’, not ‘at’   Eye contact   Don’t judge your audienc...
SummaryHe who fails to prepare, prepares to fail!
Communication skills
Upcoming SlideShare
Loading in...5
×

Communication skills

942

Published on

0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
942
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
51
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Communication skills

  1. 1. Improving CommunicationSkills
  2. 2. A ThoughtA man is seldom better than his conversation - German Proverb
  3. 3. Communication Skills Overview Effective communication skills are a critical element in your career and personal lives. We all must use a variety of communication techniques to both understand and be understood.
  4. 4. What is Communication? Communication is the process of sending and receiving information among people… Feedback receiver sender Medium Encode Decode SENDER RECEIVER
  5. 5. Most common ways to communicate es lImag V isua ing Speak Bod y La n Writing gua ge
  6. 6. Communication Goals To change behavior To get and give To get action Information To persuade To ensure understanding
  7. 7. Distortions in Communication
  8. 8. We need to improve communication... as70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard6 people talking in a 2 people conversation!!
  9. 9. Critical success factor The majority of your perceived ability comes from how you communicate 55% Tonal 38% Visual 7% Verbal 93% of all Communication is non verbal - SKILL
  10. 10. Listening and Speaking are used a lot… 50% 45% 45% 40% 35% 30% 30% 25% 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening
  11. 11. … But not taught enough 50% 45% 45% 40% Am 35% ou nt 30% tau 30% gh 25% t 20% 16% 15% 9% 10% 5% 0% Writing Reading Speaking Listening
  12. 12. Common Communication Errors: Finishing others’ sentences Preparing our response before someone has completed speaking Multitasking while ‘listening’ Filtering content or meaning based on the speaker Speaking for others (we…)
  13. 13. A Good Algorithm Communication is a two way process!In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat
  14. 14. How can it be improved Recognition Pavlov study Not being judgmental Stop egocentric communication
  15. 15. What today’s workshop can achieve Provide ‘knowledge’ about communication Give insight on ‘skills’ needed Suggest ways of going about itWhat you need to do: Learn the tools Take up every opportunity Practice, Practice, Practice!
  16. 16. Observe PARIS IN THE THE SPRING GOD IS NOWHERE
  17. 17. Why is communication important Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others
  18. 18. Essentials of good communication Knowledge  Spontaneity in conversation  Level of conversation Organising your thoughts Participating in discussions Body Language  Show v Tell Being a good listener  Listening v hearing
  19. 19. How to be an active listener Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening  Act distracted (look at your watch!)  Tell your own story without acknowledging theirs  Give no response  Invalidate response, be negative  Interrupt  Criticize
  20. 20. Techniques to improve listening skills SUMMARIZE SUMMARIZE PARAPHRASE PARAPHRASE Pull together Pull together Restate what was Restate what was the main points said in your own the main points said in your own of a speaker of a speaker words words QUESTION QUESTION Challenge speaker Challenge speaker to think further, to think further, clarifying both your clarifying both your and their and their understanding understanding
  21. 21. Two basic types of questions1. Closed questions:  Get a one-word response and inhibit thought.  Questions begin with who, when and which2. Open-ended questions:  Invite unique thought, reflection or an explanation.  Questions begin with how, what and how come (not why!).
  22. 22. Practice Questioning Rephrase the following closed questions to make them open-ended:1. Are you feeling tired?2. Isn’t it a nice day?3. Was the last activity useful?4. Is there anything bothering you?5. So everything is fine, then?
  23. 23. Adding colour to communication Images – Describe, relive Show, don’t tell Use audience’s senses  Sight  Sound  Touch  Taste  Smell
  24. 24. Improving communication Don’t use cliches Brevity Sincerity Don’t praise yourself Avoid argument Be tactful Silence Enunciation  Clear, loud, syllables. Flexibility of tone
  25. 25. Practice For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through practices, we can learn to speak more rapidly, but still with perfect distinctness
  26. 26. Ways to gain effective conversation Good use of English – avoid errors Improved vocabulary – overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice – practice
  27. 27. Public Speaking
  28. 28. What does the graphic tell you aboutthis speaker
  29. 29. The 5-P‘s Prior Preparation Prevents Poor Performance
  30. 30. From effective conversation to speech Overcoming Fear  #1 fear Idea of speech  Know your subject Know the audience  Target their interest Organising the speech  Tell them…
  31. 31. Developing Your Presentation What is your goal? Research your topic Develop an outline Create or locate learning aids
  32. 32. AIDA POWERFUL opener ttention CLEAR connector nterest MAIN BODY esire POWERFUL close ction
  33. 33. AIDA Establish credentials ttention (Me, You, What) Key point Create +ve expectations nterest Paint the future benefits WIFM The facts The facts esire  3  advantages  benefits Me, You, What ction is required
  34. 34. Developing Your PresentationMaking the Presentation Interesting Informative Fun Variety Energy Audience Interaction
  35. 35. Practicing Your Presentation Simulate the presentation setting  Practice aloud  Practice standing up Time your presentation Memorize your opening few sentences Watch yourself in a mirror
  36. 36. Presenting Stage fright  Feelings follow action Talk ‘to’, not ‘at’ Eye contact Don’t judge your audience Pause Volume Pace
  37. 37. SummaryHe who fails to prepare, prepares to fail!
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×