BPRBusiness process reengineering is the technique thatconcentrates on the improvement of key business processes toensure that outputs are delivered with speed, service andquality.
3 Dimensions of BPR1. Speed2. Service3. Quality
BPR - Radical improvementReengineering is all about reinventing the entire organization - includingits people, structures - rather than just processes. Organizationslooking for radical improvement need BPR.
Why Reengineer ?People are limited and simple. The organizations had to design verysimple tasks and jobs for them to do . This in turn led to complexorganizational systems , because when the work that is being done issimple and fragmented we need a lot of overhead to tie it all together.Result - high cost , poor quality and bad service.
5 steps in ReengineeringDevelop business vision and process objectivesIdentify processes to be redesignedUnderstand and measure existing processesIdentify information technology levelsDesign and build a prototype of the process
BPR : Where to start.Forget what your competitor is doing . Take , instead , a clean sheet ofpaper and design your process the way you would have done it hadyou started from scratch.
BPR - Key Business ProcessesStarting afresh enables an organization to identify the Key BusinessProcesses and ordinary business processes. KBP’s offer maximumvalue propositions to the customer .Ordinary business processes offerlittle or no value propositions to customers.