Textbooks say“Ultimately all causal pathslead to financial measures.”
Ultimately all causal paths lead to financial measuresFinancial perspectiveCustomer perspectiveProcess perspectiveLearning perspective
That’s an uphill battle!Financial perspectiveCustomer perspectiveProcess perspectiveLearning perspective
That’s an uphill battle! Been there,Financial perspective done that!Customer perspectiveProcess perspectiveLearning perspective
They stumbled on learning With jeans, sneakers & ¥100 raincoats In really, really, really bad hail storm 1 hour to nearest shelterFinancial perspectiveCustomer perspectiveProcess perspectiveLearning perspective
The fundamental questionsFinancial perspective “To succeed financially, how should we appear to our shareholders?”Customer perspective “To achieve our vision, how should we appear to our customers?”Process perspective “To satisfy our shareholders and customers, what business processes must we excel at?”Learning perspective “To achieve our vision, how will we sustain our ability to change and improve?”
To achieve our vision,how will we sustain our abilityto change and improve?
Manager’s Toolboxturns the perspectivesupside down
Learning insert How will we sustain ourperspective ability to change and improve?Process What business processesperspective must we excel at?Customer :-) How should weperspective appear to our customers?Financial ¥€$ How should weperspective appear to our shareholders?
Ultimately all causal paths start from learning perspective
Ultimately all causal pathsstart from learning perspective Learning perspective Process perspective Customer perspective Financial perspective
Coming downhill is fun! Learning perspective Process perspective Customer perspective Financial perspective
Actually it is a childs play! My son Learning perspectiveand my daughter ready to show what they’ve learned. Process perspective Customer perspective Financial perspective
And business is down there“Let’s take a break down there!” Learning perspective Process perspective Customer perspective Financial perspective
Textbook says Balanced Scorecardis a management system
“We’re on a mission from God!”Driven by their mission“The Catholic orphanagethey grew up inneeds to pay$5,000 taxesin 11 days,or elseit will be closed.”
“We’re on a mission from God!”Driven by their mission They’ll never get caught“The Catholic orphanage bythey grew up in the police,needs to pay ex-girlfriend,$5,000 taxes Country Bob,in 11 days, Good Old Boys,or else Illinois Nazis,it will be closed.” more police, National Guard, SWAT teams.
Vision statementoutlines what a companywants to be
“Imagine all the people living life in peace!”
Well communicated Vision If you imagine, can you hear it?
Strategyis a long term plan of actiondesigned to achieve a particulargoal, most often "winning"
A map is handy to communicate (=Strategy map) how you plan to get (=Strategy) from where you are (=Mission) to where you want to be (=Vision)
Now, let’s make the Strategy mapfor Manager’s Toolbox