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The assignment for Customer Relationship Management. Many things explained using pics rather than using sentences.

The assignment for Customer Relationship Management. Many things explained using pics rather than using sentences.

Published in: Education, Technology, Business
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Transcript

  • 1. “ It Takes Less Effort to Keep an Old Customer Satisfied than to Get a New Customer Interested.” Customer Relationship Management
  • 2.
    • Who is Customer?
    • Who is Service Provider?
    I’m a Customer I’m a Service Provider
  • 3. Types of Customer Types of Customer Internal External
  • 4. Dass
  • 5. Big Bazaar
  • 6. Make My Trip.com
  • 7. Experience @ Dass
    • Positives
    • Disappointments
  • 8. Experience @ Big Bazaar
    • Positives
    • Disappointments
  • 9. Experience @ Make My Trip.com
    • Positives
    • Disappointments
  • 10. Conclusion
    • Customer says, “I won't complain. I just won't Come Back.”
    • Treasure your Relationships, not Possessions.
    • Being on par in terms of Price and Quality only gets you into the Game. Service wins the Game.
    From the assignment I come to know three things.
  • 11. Treat Your Customer, as You Want to be Treated as a Customer. THANK YOU

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