“ It Takes Less Effort to Keep an Old Customer Satisfied than to Get a New Customer Interested.” Customer Relationship Management

Who is Customer? Who is Service Provider? I’m a Customer I’m a Service Provider

Who is Customer?

Who is Service Provider?

Types of Customer Types of Customer Internal External

Dass

Big Bazaar

Make My Trip.com

Experience @ Dass Positives Disappointments

Positives

Disappointments

Experience @ Big Bazaar Positives Disappointments

Positives

Disappointments

Experience @ Make My Trip.com Positives Disappointments

Positives

Disappointments

Conclusion Customer says, “I won't complain. I just won't Come Back.” Treasure your Relationships, not Possessions. Being on par in terms of Price and Quality only gets you into the Game. Service wins the Game. From the assignment I come to know three things.

Customer says, “I won't complain. I just won't Come Back.”

Treasure your Relationships, not Possessions.

Being on par in terms of Price and Quality only gets you into the Game. Service wins the Game.

Treat Your Customer, as You Want to be Treated as a Customer. THANK YOU