Thought Bakery for Customer Care
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Thought Bakery for Customer Care

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This is a set of quotations that I use for my customer care/service training sessions

This is a set of quotations that I use for my customer care/service training sessions

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    Thought Bakery for Customer Care Thought Bakery for Customer Care Presentation Transcript

    • thought bakery Some half baked, some well done but definitely lots of fun! © Mohit Chhabra 2007 mohit@chhabra.co.in
    • To my customer: I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it. Anon
    • We are what we repeatedly do, excellence then is not an act, but a habit. Aristotle
    • “A shoe without sex appeal is like a tree without leaves. Service without emotion is a shoe without sex appeal.”
    • In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away. Doug Warner
    • If you want to be creative in your company, your career, your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do? Dale Dauten
    • Focus on the journey, not the destination. Joy is found not in finishing an activity but in doing it. Greg Anderson
    • The purpose of business is to create and keep a customer. Peter Drucker
    • The customer’s perception is your reality. Kate Zabriskie
    • Washrooms will always tell if your company cares about its customers.
    • You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services. Joe Paterno
    • Make a customer, not a sale. Katherine Barchetti
    • I can alter my life by altering the attitude of my mind.
    • Unless you have 100% customer Howard Schulz
    • If you take good care of the customers, they come back. If you take good care of the products, they don’t come back. Stanley Marcus Neiman-Marcus
    • The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer. Peter Drucker
    • Coming together is a beginning. Keeping together is progress. Working together is success. Henry Ford
    • Four steps to achievement: Plan purposefully. Prepare prayerfully. Proceed positively. Pursue persistently. William Arthur Ward
    • Although your customers won’t love you if you give bad service, your competitors will. Kate Zabriskie
    • The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind. William James
    • You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz
    • Companies can boost profits by almost 100 percent by retaining just 5 percent more of their customers. Frederick F. Reicheld and W. Earl Sasser Harvard Business Review
    • The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant. Max DePree
    • Your most unhappy customers are your greatest source of learning.
    • The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service.
    • You are serving a customer, not a life sentence. Learn how to enjoy your work. Laurie McIntosh
    • People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction. Theo Michelson
    • Do what you do so well that they will want to see it again and bring their friends.
    • Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter
    • Lewis Carol
    • A little experience often upsets a lot of theory. S Parkes Cadman
    • Feelings have a critical role in the way customers are influenced. David Freemantle, author
    • Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way? Jeffrey Gitomer
    • It is not enough any more to merely satisfy the customer; customers must be ‘delighted’ – surprised by having their needs not just met, but exceeded. A Blanton Godfrey