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Communication

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This presentation was made to an audience to give them tips on talking on the phone (including giving directions) and making small talk in person!

This presentation was made to an audience to give them tips on talking on the phone (including giving directions) and making small talk in person!

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    Communication Communication Presentation Transcript

    • Good Morning!
    • Agenda • Talking on the phone • Giving directions • Small talk
    • People worry more about teaching their dogs to speak rather than helping themselves.
    • What you are thunders so loudly, I cannot hear a word you say. ” Ralph Waldo Emerson 1803 - 1882
    • On the phone...
    • • Pronunciation • Articulation • Volume • Emphasis • Repetition • Speed
    • ...because its not what you say but how you say it
    • Giving directions...
    • • Frame of reference • Landmark • Don’t forget the turns!
    • Small talk!
    • Effective openers • Surroundings (including weather!!) • Arrival • People central to the event • Talk about politics, cultural similarities and differences, economy
    • Conversation killers • Talking too much... • ...and too little • Too much personal disclosure • Getting into too much detail • Me, myself and I • Perpetual jester • Interrupting • Being too critical
    • Right language • Avoid too many ‘ummms’ and ‘errrs’ • NO jargon • NO endearments • NO lexicographic skills • NO swearing • Improve your vocabulary
    • George Orwell’s rules • Never use a metaphor, simile or other figure of speech, which you are used to seeing in print. • Never use a long word where a short one will do. • If it is possible to cut out a word, always cut it out. • Never use the passive where you can use the active. • Never use a foreign phrase, a scientific word or a jargon word if you can think of an everyday English equivalent.
    • To involve a person, you must speak to his eyes Napoléon Bonaparte 1769 - 1821
    • ?