Manulife's average claims payout on death and CI in 2012 were higher than the industry average.

1. Manulife (Singapore) Total Claims – FY 2012
249 cases Total Claims (FY 2012): $26.83 million (
1,800 cases)
(Excluding 108 cases of payor with waiver of premiums)
157 cases
466 cases
33 cases 11 cases
4 cases 775 cases 25 cases
68 cases 12 cases
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2. Manulife (Singapore) Death Claims - FY 2012
126 cases
Total Claims (FY 2012) : $12.90 million (249 cases)
90
cases
12 14
cases cases 7 cases
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3. Manulife (Singapore) Critical Illness Claims – FY 2012
90 cases
Total Claims (FY 2012): $10.27 million (157 cases)
16 cases 21 cases
11 cases
2 cases 2 cases 1 case 3 cases 3 cases 4 cases 3 cases
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4. Manulife (Singapore) Death & TPD Claims – FY 2012
+54%
282 cases
275 cases
Average $32.4k per claim Average $48.6k per claim
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5. Insurance Industry Death & TPD Claims – Up to Q3 2012
Source: LIA
$208,086,000
$210,000,000
4,664 cases
-7%
$200,000,000
$192,665,000
$190,000,000 4,496 cases
Average $44.6k per claim Average $42.85k per claim
$180,000,000
Death & TPD (Up to Q3 2011) Death & TPD (Up to Q3 2012)
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6. Manulife (Singapore) Critical Illness Claims – FY 2012
$12,000,000
$10,271,000
$11,000,000
+30%
$10,000,000
$9,000,000 $7,875,000
157 cases
$8,000,000
120 cases
$7,000,000
Average $65.6k per claim Average $65.4k per claim
$6,000,000
Critical Illness (FY 2011) Critical Illness (FY 2012)
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7. Insurance Industry Critical Illness Claims – Up to Q3 2012
Source: LIA
$134,323,000
$140,000,000
2,528 cases
$130,000,000
$120,127,000
-11%
$120,000,000
2,587cases
$110,000,000
Average $53.1k per claim Average $46.4k per claim
$100,000,000
Critical Illness (Up to Q3 2011) Critical Illness (Up to Q3 2012)
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