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Five Methods of Communication Methods of Communication Examples Benefits Written word Letters, memos, fax messages, e-mail, reports, notices, leaflets, agendas, minutes, advertisements, factsheets, newsletters, invitations, forms, questionnaires, press releases 1 . Permanent record 2. Authority 3. Evidence for future 4. Can be read at leisure 5. Can include visual aids to assist understanding 6. Distance may be useful Spoken word Telephone calls, discussions, meetings, interviews, speeches, presentations, conferences, seminars, conversations 1. Voice adds emphasis 2. Immediate feedback 3. Body Language or tone of voice Symbolic gestures Tone of voice, posture, gestures, facial expressions, actions, silence, movement, eye contact 1. We can gain extra information 2. We may be able to read “between the lines”
Five Methods of Communication Visual images Cartoons, illustrations, graphics, photographs, slides, drawings 1. Understanding is often aided with visual images 2. They can convey powerful conscious and unconscious messages 3. Hold attention and interest Multi-Media Newspapers, magazines, radio cassettes, television, video, Intranet, Internet, World Wide Web, CD-ROMs 1 . Can combine any of the above methods for interest and participation
Research has been conducted into the degree of understanding of sentences of different lengths. Take a look at these figures : Number of words in the sentence Percentage of population who will understand on first reading 7-10 words 15-20 words 27 words or more 95% 75% 4%
Touch up your Tone Avoid Irritating Expressions Your failure to reply It is not our fault Your neglect You did not see You should know We must insist You failed to You should not expect to You cannot expect You have ignored We take issue Your complaint Your refusal to co-operate