Soft Skills
Outlines <ul><li>What do soft skills mean? </li></ul><ul><li>What is the importance of soft skills? </li></ul><ul><li>Soft...
What do Soft Skills Mean?? <ul><li>Sociological term </li></ul><ul><li>Personal emotional intelligence </li></ul><ul><li>C...
What is the importance of Soft Skills? <ul><li>Of particular importance especially for those whose jobs require direct con...
Soft Skills Traits in Business World <ul><li>Scarce compared to hard skills </li></ul><ul><li>Intangible </li></ul><ul><li...
Selected Soft Skills Categories <ul><li>Communication </li></ul><ul><li>Teamwork </li></ul><ul><li>Leadership & project ma...
Soft Skills Categories - Communication <ul><li>More than a conversation or written communication between two parts </li></...
Soft Skills Categories - Teamwork <ul><li>Ability to successfully work cooperatively  with others </li></ul><ul><li>Exchan...
Soft Skills Categories  -  Leadership & Project Management <ul><li>Capable of organizing time & workload </li></ul><ul><li...
Soft Skills Categories – Problem Solving <ul><li>Sign of creative individual with critical thinking </li></ul><ul><li>Anal...
Activity <ul><li>Prepare a presentation </li></ul>
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Soft skills

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Soft skills

  1. 1. Soft Skills
  2. 2. Outlines <ul><li>What do soft skills mean? </li></ul><ul><li>What is the importance of soft skills? </li></ul><ul><li>Soft skills traits in business world </li></ul><ul><li>Selected soft skills categories </li></ul><ul><li>Soft skills categories – communication </li></ul>
  3. 3. What do Soft Skills Mean?? <ul><li>Sociological term </li></ul><ul><li>Personal emotional intelligence </li></ul><ul><li>Cluster of personal traits </li></ul><ul><li>Social graces </li></ul><ul><li>Communication </li></ul><ul><li>Personal habits </li></ul><ul><li>Friendliness </li></ul><ul><li>Characterizing relationships with other people </li></ul><ul><li>Complementing hard skills; IQ which are occupational requirements </li></ul>
  4. 4. What is the importance of Soft Skills? <ul><li>Of particular importance especially for those whose jobs require direct contact with customers; lawyers, doctors, customer service etc. </li></ul><ul><li>Examples of soft skills: </li></ul><ul><ul><li>Team building </li></ul></ul><ul><ul><li>Leadership </li></ul></ul><ul><ul><li>Coaching </li></ul></ul><ul><ul><li>Motivation </li></ul></ul><ul><ul><li>Active listening </li></ul></ul><ul><ul><li>Establishing rapport, etc </li></ul></ul><ul><ul><li>Empathic communication </li></ul></ul>
  5. 5. Soft Skills Traits in Business World <ul><li>Scarce compared to hard skills </li></ul><ul><li>Intangible </li></ul><ul><li>Employers are seeking: </li></ul><ul><ul><li>Positive work ethic </li></ul></ul><ul><ul><li>Good attitude </li></ul></ul><ul><ul><li>Desire to learn and be trained </li></ul></ul>
  6. 6. Selected Soft Skills Categories <ul><li>Communication </li></ul><ul><li>Teamwork </li></ul><ul><li>Leadership & project management </li></ul><ul><li>Problem solving </li></ul>
  7. 7. Soft Skills Categories - Communication <ul><li>More than a conversation or written communication between two parts </li></ul><ul><li>Proper sending and receiving information </li></ul><ul><li>Successful communication must include: </li></ul><ul><ul><li>Focus & concentration </li></ul></ul><ul><ul><li>Proper presentation of information whether verbally or written </li></ul></ul><ul><ul><li>Active listening </li></ul></ul><ul><ul><li>Asking questions </li></ul></ul><ul><ul><li>Business communication </li></ul></ul><ul><ul><li>Public speech </li></ul></ul>
  8. 8. Soft Skills Categories - Teamwork <ul><li>Ability to successfully work cooperatively with others </li></ul><ul><li>Exchange ideas & support </li></ul><ul><li>Building trust </li></ul><ul><li>Willing to assist </li></ul><ul><li>Recognize each other’s accomplishments </li></ul><ul><li>Quality work & commitment </li></ul><ul><li>Proper allocation of tasks </li></ul>
  9. 9. Soft Skills Categories - Leadership & Project Management <ul><li>Capable of organizing time & workload </li></ul><ul><li>Potential to lead others </li></ul><ul><li>Self directed to priorities </li></ul><ul><li>Meeting deadlines </li></ul><ul><li>Proper planning of daily tasks </li></ul><ul><li>Monitoring assigned tasks </li></ul><ul><li>Set a role model </li></ul><ul><li>Leader vs. manager </li></ul>
  10. 10. Soft Skills Categories – Problem Solving <ul><li>Sign of creative individual with critical thinking </li></ul><ul><li>Analytical abilities = developing solutions rather than merely identifying the problem </li></ul><ul><li>Thinking outside the box </li></ul><ul><li>Proactive not reactive = alert to potential risks & threats </li></ul><ul><li>Knowledgeable </li></ul><ul><li>Defining problems and finding solutions through brainstorm with other </li></ul>
  11. 11. Activity <ul><li>Prepare a presentation </li></ul>
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