Mary: "Personnel, this is Mary. How can I help you?"Isreal: "Hi Mary, this is Mark in home office. How are you today?"Mary: "Hi Mark, Im doing great. We have a warm sunny day for a change so its pretty nice. Whats it likedown your way?"Isreal: "Well, the weathers pretty good today, but things here in the office are not in good shape at all. Imgonna need your help for a few minutes."Mary: "Whats wrong?"Isreal: "The guys that take care of the computers are saying that we got one of those viruses that tears upyour computer."Mary: (sounding worried) "OH NO"Isreal: "I dont really know much about computer viruses, but I do know that some of the words coming outof that office would make a sailor blush." (I laughed and she joined in)Mary: "That sounds awful. I dont know anything about viruses either, but I hear about them on the news allthe time. They sound terrible. So how can I help with it?"Isreal: "Well from what the computer guys are telling me, the virus got in our personnel computers anderased some of the information we had on company employees. They gave me a list of names, and I haveto call all these stores and get the information back in our computers. So Im gonna need you to pull up aJackie McGeaths information and get ready to answer a few questions. OK?"Mary: "Sure Mark, anything I can do to help. Is her information still gonna be in my computer or will I needto get out her file?"Isreal: "I dont have any idea, but just to be safe, youd better go ahead and get her file to save some time.I still have to call 146 other stores today so my time is a bit limited."Mary: "OK, Ill put you on hold and hurry up and get the file. Ill be right back."