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Plan de Gobierno Digital en México
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Plan de Gobierno Digital en México

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Presentación de la representante de México, Yolanda Martínez, en el encuentro WorkShop Apec 2013.

Presentación de la representante de México, Yolanda Martínez, en el encuentro WorkShop Apec 2013.

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  • 1.    
  • 2.  To reduce costs of basic services faced by small and medium business.  To increase access to credit, connectivity, electricity and other business inputs  Same opportunities for small and medium businesses to compete in the global market  Regardless of whether they are in the North, South or in the middle of the country.  That is what the President Enrique Pena Nieto means with the Democratization of Productivity. During this year Mexico has undertaken a series of reforms that will help to democratize access to productivity Financial Reform Energy Reform Telecomunications Reform
  • 3. Mexico has the challenge of articulating public policies that encourage assimilation and productive use of Information and Communication Technologies (ICT) 70 M <50usd 350usd Ranked last in per capita investment in ICT MEXICO >10% 47% Mexico Penultimate in use of Internet learning tool Australia 2009 OECD Average 55 Enterprise ICT use 75 1.2% 18% UN 2012 World Economic Forum Basic Education Schools Individuals (16-74) 39% OECD Average <0.5% GDP investment in R&D 2.3% OECD Average 0 10 20 30 40 50 60 70 80 90 100 Mexico Noruega Chile Network Reliability Utilization Human Capital Accessibility
  • 4. The 30th of August the National Digital Strategy was published 1. Government transformation 2. Universal access to effective health services 3. Education with quality 4. Digital economy 5. Citizen Security Access&affordability Digitalinclussion&alphabetization Interoperability Legalframework Opendata Objectives Enablers
  • 5. The digitization of transactions and services is directly related to increasing national competitiveness 5-9% of applications
  • 6. The digitization of transactions and services is directly related to increasing national competitiveness
  • 7. To be more competitive we need to imporve the interoperability wihtin all levels of government services and procedures States  RPP  RPC 32 Different websites & regulatory framework  Municipal Operating License  Land Use  Environment  Ads Municipalities 2445 Different websites & regulatory framework  RPP: RPublic Property Registryegistro Público de la Propiedad  RPC: Public Registry of Commerce Election of fiscal regimel: 1. REPECO (small contibutor) 2. Intermediate 3. Business Activity Social denomination: 1. Commercial Society 2. Civil Society 3. Others Legal entities (1+) Individuals (1)  Inscription to the Federal Taxpayers Registry known as RFC  Opening a bank account  Getting CIEC o FIEL  Choice of billing scheme  Choosing public notary or broker  Getting a partner  Formalize charter  Payment of fees and rights  Inscription to the Federal Taxpayers Registry known as RFC (S.A. De C.V. Y R.L. De C.V.  Opening a bank account  Getting FIEL  Choice of billing scheme 95% 5% 291 Federal entities & regulatory frameworks
  • 8. The Latin American countries are the most backward in terms of the number of days required to start a business 75 63 52 38 37 38 25 56 36 34 23 19 15 13 0 10 20 30 40 50 60 70 80 Latin America and the Caribbean Sub-Saharan Africa Asian East and Pacific Middle East and North Africa Southern Asia Eastern Europe and Central Asia OECD High Income 2013 2006 Days to Open a Business
  • 9. Mexico needs to simplify, optimize and digitize the provision of services and the implementation of procedures to be more competitive Integrate a national catalog of PS Define a single one-stop shop www.gob.mx Launch a digitization strategy PS Make public the delivery performance of PS Evaluate the service efficiency and citizen satisfaction Regulatory Governance of Public Services (PS) Interoperability principles 1. Do not ask for information that the government already has 2. If the government does not have the information it will be requested only once and shared with all agencies that require it to provide services and carry out procedures 3. All documents issued by the government are made ​​in plain paper and use electronic signature 1 2 3 5 6 Enable a multi channel strategy 4
  • 10. The new model involves moving from a Federal Registry of Procedures and Services to a National Catalogue of PS National Catalogue of PS administered by COFEMER Moving from several sources of information on PS POT y RFTS StatesMuni FPA
  • 11. Integrates a catalog Links for each unit responsible for maintaining current information on the website Capture and update of information template * They integrate to the portal through an agreement prioritizing the procedures within the report on ease of doing business ** They integrate to the portal through convention prioritizing the procedures within the report on ease of doing business COFEMER authorizes Authorization flow Users by dependency update the NRPSS on-line E-gov authorizes COFEMER revision template Digitization standards revision Multiple channels Information about procedures and services (requirements, delivery time, costs, etc.) Registration according to COFEMER standards Take data from NRPS 100% *100% **DB
  • 12. Window Internal management Intermediate layer Components Implemented and managed centrally Interoperability Technical Document on Public Services
  • 13. Citizen Language Guide Face-to-face Attention Guide Telephone Service Guide On-line Attention Guide Mobile Attention Guide
  • 14. 1. Information requirements, consultations (i.e., Land use) 4. Tracking online, by email and sms 7. Evaluation and compliance board with response times and measurement of administrative burdens 2. Filling online application (e-form), attach documents, make appointments 6. Document printing (license, permit, letter, etc.) with FIEL 3. Online payment if the PS has cost Public Service Type OECD indicator Municipal Indicator Operating license Order A 3 days 1 day Property Registry Cadastral and expert valuation 3 days 26 days Building Permit License of use, evidence of alignment and official number 3 days 47 days Building license 3 days 25 days Proof of completion of construction 2 days 32 days 5. Evaluation of service and process quality Protection of personal information
  • 15. Most viable product (MVP)
  • 16. Classification procedures matrix Management Change Model Universe of procedures of the Mexican Government Feedback Priority procedures Classification of current procedures Interviews to key public servants Survey to citizens CEDN-Cofemer INEGI, Website, Mobile Call Center UGD - COFEMER Execution board and public level of digitalization RFTyS/ Interoperability matrix Procedures Digitalization Model Indicators Model and Continuous Improvement Communication Model Channeling Model We are here
  • 17. Classification procedures matrix Management Change Model Universe of procedures of the Mexican Government Feedback Priority procedures Classification of current procedures Interviews to key public servants Survey to citizens CEDN-Cofemer INEGI, Website, Mobile Call Center UGD - COFEMER Execution board and public level of digitalization RFTyS/ Interoperability matrix Procedures Digitalization Model Indicators Model and Continuous Improvement Communication Model Channeling Model
  • 18. Procedure A Institution A RENAPO- Civil Registry Institution B SAT Tax Revenue Institution C Data 1 Name Data 2 Last Name Data 3 Middle Name Date of Birth Data 1 SSN Data 2 Addres Electronic Signature Data 1 Data 2 Data n Where is the information coming? Who has the right to have it? How many requests suport? Interoperability Map
  • 19. API Data RENAPO API Data SAT API Data INEGI CURP RFC Address Family Name Second Surname Name Date of birth Entity of birth Data of supporting documentation Entity Municipality Year Logbook Volume Sheet Certificate Gender Family Name Second Surname Name Date of birth CURP CURP By selecting a field, common data automatically get completed, so the citizen does not have to write what is in possession of the government
  • 20. CURP RFC Address API Data RENAPO Family Name Second Surname Name Date of birth Entity of birth Data of supporting documentation Entity Municipality Year Logbook Volume Sheet Certificate Gender Family Name Second Surname Name Date of birth CURP CURP RFC -Code API Data SAT API Data INEGI By selecting a field, common data automatically get completed, so the citizen does not have to write what is in possession of the government
  • 21. CURP RFC Address API Data RENAPO Entity Municipality Suburb ZIP Code Street Exterior number Interior number API Data SAT API Data INEGI Catalogues and database are used, as confidence sources to facilitate the citizen filling in the forms
  • 22. Independent procedures Services In cluster Los trámites e interfaces son los mismos, lo que cambia son las reglas de negocio y el flujo controlado por el orquestador de procesos Independent Procedure Chain of other procedures
  • 23. Classification procedures matrix Management Change Model Universe of procedures of the Mexican Government Feedback Priority procedures Classification of current procedures Interviews to key public servants Survey to citizens CEDN-Cofemer INEGI, Website, Mobile Call Center UGD - COFEMER Execution board and public level of digitalization RFTyS/ Interoperability matrix Procedures Digitalization Model Indicators Model and Continuous Improvement Communication Model Channeling Model
  • 24. 0,0 5,0 10,0 5,00,0 10,0 Impatofthe Procedure Relevance Very relevant High Impact + + + + Very High Impact and relevance The criteria of the value and weight of procedures will be define in consensus All criteria should be fulfilled by the different institutions for each procedure.
  • 25. 0.5 1.5 2.5 Impact 6 5 4 3 2 1 0 Relevance 7.06.56.05.55.04.54.03.53.02.52.01.51.00.50.0 3.5 4.5 5.5 First wave: Public services of high impact and high relevance Second wave: Public services of medium impact and medium relevance Third wave: Public services of low impact and low relevance Alto Medio Bajo Medio Alto
  • 26. Classification procedures matrix Management Change Model Universe of procedures of the Mexican Government Feedback Priority procedures Classification of current procedures Interviews to key public servants Survey to citizens CEDN-Cofemer INEGI, Website, Mobile Call Center UGD - COFEMER Execution board and public level of digitalization RFTyS/ Interoperability matrix Procedures Digitalization Model Indicators Model and Continuous Improvement Communication Model Channeling Model
  • 27. Leading Team PMO Rocío Puente 20003000 Ext 4462 soportegobmx@presid encia.gob.mx National Digital Strategy Team (EDN) SE- COFEMER Representative of the NDE & COFEMER Key User of PS Change Management TIC KU 1 KU 2 KU 3 KU n HC 1 HC 2 HC 3 HC n Gob.mx Help Center Implementation team ministry A TIC Representative of the NDE & COFEMER Implementation team ministry B Key User of PS Gob.mx Help Center Change Management KU 1 KU 2 KU 3 KU n HC 1 HC 2 HC 3 HC n
  • 28. Classification procedures matrix Management Change Model Universe of procedures of the Mexican Government Feedback Priority procedures Classification of current procedures Interviews to key public servants Survey to citizens CEDN-Cofemer INEGI, Website, Mobile Call Center UGD - COFEMER Execution board and public level of digitalization RFTyS/ Interoperability matrix Procedures Digitalization Model Indicators Model and Continuous Improvement Communication Model Channeling Model
  • 29.   2 3 3 1
  • 30. Classification procedures matrix Management Change Model Universe of procedures of the Mexican Government Feedback Priority procedures Classification of current procedures Interviews to key public servants Survey to citizens CEDN-Cofemer INEGI, Website, Mobile Call Center UGD - COFEMER Execution board and public level of digitalization RFTyS/ Interoperability matrix Procedures Digitalization Model Indicators Model and Continuous Improvement Communication Model Channeling Model
  • 31. México Digital Measuring mechanisms that help to evaluate the progress in ICT use and application in order to raise government efficiency and effectivenessInternational indicators of delivery- time and regulatory efficiency Citizenship Evaluation Excellence in Digital Govemernent
  • 32. Regulatory Governance Committees by sector www.gob.mx Fiscal Health Others SHCP - SAT SSA – IMSS – ISSSTE – COFEPRIS Biennial Plan of Regulatory Improvement . . . COFEMER contacts Citizenship/Entrepreneurs S&P Chambers Academia CSO Committee on National Productivity The digitalization plan of P&S is a part of the Biennial Plan of Regulatory Improvement Committee on National Competitiveness
  • 33. Directive Plan for the optimization and implementation of procedures August September October November DecemberJuly Procedures optimization Catalogue and methodology of processes Estrategia de digitalización Plan Director a cinco años 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 Pre classification Total Procedures preparation Llenado de Información de Matriz de Trámites Dependencias, Estados y Municipios Ordenación trámites de acuerdo a familias de trámites, hechos vitales, y procesos y aplicación de guías de optimización. Dependencias, Estados y Municipios Pre classification, pilot Definition of master lines Identification of essential facts Optimization criteria Procedures Processes catalogue Metodología de modelado de procesos Identificación de Cadenas de Interoperabilidad y estrategia de digitalización Interoperabilidad y Metodología común de Tramitación Es indispensable la entrega de información para continuar Es indispensable la entrega de información para continuar 15 Ago. 2013 Capacitación SEMARNAT, SER, RENAPO 27 Ago. 2013 Capacitación Enlaces y Guías Gob.mx 21 Aug. 28 Aug. 30 Ago. SEMARNAT, SRE, RENAPO deliver interoperability matrix 17 Oct. Entrega matrices total de dependencias Reuniones de avance Enlaces 08 Nov. Entrega inf. adicional total de dependencias Tuempresa en gob.mx
  • 34. www.gob.mx Trámite 1 Trámite 2 Trámite Integrado Trámite 3 Institución F Back Office F Web Service F Institución E Back Office E Web Service E Start (electronic form) End (license, permission or subscribing, electronically signed) Institución M Back Office M Web Service M Federal State Local
  • 35. Stage 1 – Current Situation Analysis Stage 2 – Design of Future Model  Procedures flowcharting  Response time identification  Regulatory simplification areas identification  Installation of Citizenship Regulatory Improvement Councils  Forums in States and Municipalities ti validate the future model  Forums in business cameras and key users  Updating of State and Municipal legal framework aligned to the Future Model Sept– Oct 2013 Oct 2013 Jalisco Colima Gathering information Definition and validation of future model Working group Model laws Model rules Model procedures Interoperability criteria SARES (A & B Operation permitting) Legal Interoperability
  • 36. Etapa 1 – Análisis de Situación Actual Etapa 2 – Diseño de Modelo Futuro Etapa 3 – Integración 1er bloque de T y S  Procedures flowcharting  Response time identification  Regulatory simplification areas identification  Installation of Citizenship Regulatory Improvement Councils  Forums in States and Municipalities ti validate the future model  Forums in business cameras and key users  Updating of State and Municipal legal framework aligned to the Future Model  To work with IT departments of States and Municipalities to test the services integration  To release the beta version of the portal  To launch the calling for the 2014 integration  To launch the 100% digital stamp, to encourage the different government levels the online procedures Sept– Oct 2013 Etapa 4 – Plan de despliegue 2014-218 Oct 2013 Jan-May 2014 Jun-Dec 2014 Jan 2015 – Dec 2018  To promote the citizenship participation in the evaluation of services and to make public the progress of agencies in digital procedure conversion process  To launch new versions of portal Jalisco Colima Starting a business -Small taxpayers -Business societies -Public commerce registry affiliation -Business type license -Construction permitting -Cadastral procedures General citizenship - Birth certificates - Marriage certificates - Divorce certificates - Death certificate - Police letter Gathering information Definition and validation of future model Stage 1 – Current Situation Analysis Stage 2 – Design of Future Model Stage 3 – Integration 1st blok of procedures Stage 4 – Deployment Plan 2014-2018 Stage 5 – Evaluation and continous improvement (CoE)
  • 37. Fuente INEGI 2011 World Bank 2012, Ease of Doing Business Mexico Procedures Doing Business Classification 2012 Business Opening Construction permitting Registry of Property Contract enforcement Colima 1 6 1 3 2 Jalisco 21 16 16 29 14 Nuevo León 15 7 26 13 16 100% 16.552% 9.288% 7.477% 6.174% 5.895% 4.653% 4.369% 3.884% 3.392% 3.087% 2.918% 2.861% 2.724% 2.665% 2.422% 0.576% Nacional Distrito Federal Edo. de México Nuevo León Jalisco Campeche Veracruz Tabasco Guanajuato Puebla Coahuila Tamaulipas Chihuahua Sonora Baja California Michoacán Colima % contribution to National GNP
  • 38. Normativity Processes Websites States and municipalities records of procedures and services Regulatory Improvement Council SAREs Guides Initiatives portfolio State 1 Project State n Project Municipality A Project Municipality B Project Proj E1 Deliveries Proj En Deliveries Proj MA Deliveries Proj MB Deliveries DeliveriesAgenda 2013 Agenda 2014  Colima State Project + Municipalities State of Jalisco Project + Municipalities Regulatory Improvement Laboratory and the e-government (CoE)
  • 39. Lic. Alejandra Lagunes Soto Ruiz Coordinator of the National Digital Strategy alagunes@presidencia.gob.mx Mtra. Yolanda Martínez Mancilla Head of the Unit of Digital Government ymartinezm@presidencia.gob.mx