Iniciativas de E-Government para el beneficio de los ciudadanos en Japón

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Presentación realizada por Ms Kiyoko Tsutsumi, sobre las iniciativas del Gobierno de Japón en términos de Gobierno Digital al servicio de los ciudadanos.
Presentación realizada el 6 de septiembre en el marco del Workshop APEC Government to Citizens, Bringing the State Closer to People, llevado a cabo en Santiago de Chile.

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Iniciativas de E-Government para el beneficio de los ciudadanos en Japón

  1. 1. E-­‐Government  ini-a-ves  in  Japan   toward  the  benefit  of  ci-zens          6  September,  2013     Kiyoko  TSUTSUMI   General  Assistant  Director         AdministraAve  Management  Bureau   Ministry  of  Internal  Affairs  and  CommunicaAons   JAPAN  
  2. 2. 1 Before I start holding my presentation,
  3. 3. 2 (Yahoo! Japan “East Japan Earthquake Picture Project”) JAPAN was struck by the Great East Earthquake and Tsunami on March 11, 2011.
  4. 4. 3   【2011, Mar.12~】 Honda and Pioneer provided the Truck traffic information. 【Mar19~】 ITS Japan (NPOs in JPN) provided the Truck traffic information by gathering from 4 companies, Honda, Pioneer, Toyota, and Nissan. 【Apr 6~28】  ITS Japan provide the information by integrating the Truck traffic information and the Traffic and road closure information. 【Mar 23~】 Geographical Survey Institute provided the provided the Truck traffic information by gathering the local government and the road maintenance organization in Tohoku-area. Traffic and road closure information Truck traffic information Use-­‐case  of  uAlizing   the  Open-­‐data Traffic  and  Road  Closure  Informa-on     aDer  the  Earthquake  
  5. 5. 4 The acceleration of digital government remains one of the 1st-priority agenda even in the latest national ICT strategy in Japan •  The government has just set the "New IT Strategy" on June this year Looking back the discussions in Japan, it appears that the authorities need to pay attention to not only 1) the digitalization itself but also 2) the deployment of usage, in order to derive the full potential of "OSS" •  At the first step, we were focusing on the digitalization ratio of the public services and how to link them onto a single portal •  Now we are trying to ensure the higher usability in the on-line services than the traditional off-line services – Account integration with single IDs – Higher security in certification – BPR in each digitalized service Summary
  6. 6. 5 1. General IT circumstances in Japan 2. Japan's experiences to improve G2C services
  7. 7. Organiza-ons  in  charge  of  e-­‐government 6 IT Strategic   Headquarters Chair:  Prime  Minister   Vice-­‐chair:  Minister    of    SSTP                                          Minister    of    MIC      etc.   Members:  All  the  Ministers  and                                      Members  from  the                                        Private  Sector CIOs Council Chair: Government  CIO   Vice-­‐chair:  Director  General  of                                        AdministraAve                                     Management  Bureau  of  MIC   Members:  Ministry  CIOs   A    Ministry        CIO   Assistant    CIO B  Ministry        CIO   Assistant    CIO C    Ministry        CIO   Assistant    CIO ・ ・ ・ Assistant  CIO:Appointed  from  the  Private  sector WG  for    Gov.  InformaAon  Systems      RenovaAon WG  for    The  Cloud  Gov.  InformaAon  Systems     &                                Network AdministraAve   Management     Bureau  of  MIC   G-­‐CIO  
  8. 8. 7 In these decades, the IT circumstances in Japan have shown rapid improvements and brought positive effects on the people's lives
  9. 9. ü The  Spread  of  Mobile  CommunicaAons   ü  Development  of  Broadband  Infrastructure ü [EducaAon]  Internet  Environment  at  Schools ü [Public  Services]  Procedures  Accessible  Online(*1) (*1)  Of  the  procedures  to  be  made  accessible  online  by  each  administraAve  organ,  the  percentage  of  procedures  ,  such  as  applicaAons  and  noAficaAons,  that  could  actually  be  done  online  declined  sharply  in   FY2009  to  52%  as  a  result  of  a  suspension  of    electronic  applicaAon  systems  and  a  review  of  procedures    undertaken  by  each  ministry  based  on    the  policy  of  selecAve    implementaAon  indicated  in  the     Online  Use  Expansion  AcAon  Plan. Basic  ICT  performances  in  Japan 8 [Contracts]  Approx.  120  million     As  of  the  end  of  March  2012   [Household  coverage]  As  of  the  end  of  March  2012   ・Broadband:  100  %   ・Super-­‐fast  broadband: 97.3  %    [Percentage  of  schools  with  LANs]   Approx.  83.6  %    As  of  the  end  of  March  2012   [Percentage  of  procedures      accessible  online]   Approx.  52%   As  of  the  end  of  FY2012  
  10. 10. 9 However, we think there still remains rooms for further improvements
  11. 11. 10 On June 14 this year, the government set the "New IT Strategy"
  12. 12. I.  Basic  concept 1.  Breaking  through  stagna-on  and  moving  toward  the   rebirth  of  Japan ○ Facing  various  problems,  such  as  a  low  birth  rate  and  an   aging  populaAon,  increase  in  social  welfare  costs,  and  need   to  take  measures  in  preparaAon  for  large  scale  disasters   ○ Japan  should  uAlize  IT  as  growth  engine  to  break  through   stagnaAon  and  achieve  sustainable  growth,  posiAoning  this   as  the  core  of  its  growth  strategy. 2.  Toward  the  aXainment  of  the  world’s  top  IT-­‐oriented  society     ○ Based  on  reflecAon  on  the  past,  efforts  should  be  made  to    deal   with  policy  issues    through  eliminaAon  of  secAonalism  and   promoAon  of  IT  measures  throughout  the  whole  government,   under  the  iniAaAve  of  the  IT  Strategic  Headquarters  and  the   government  CIO.   ○ Eliminate  structural  barriers,  systems,  and  rules  to  facilitate   expansion  of  IT  uAlizaAon,  and  demonstrate  and  present   successful  models  internaAonally   ○ Achieve  goals  in  around  5  years  (by  2020)       With  the  aim  of  realizing  the  world’s  top  IT-­‐oriented  society  and  expanding  domesAc  outcomes  internaAonally,  efforts  will   be  made,  with  the  following  three  goals  in  mine.   1.  A  society  where  the  crea-on  of  innova-ve  industries  and  services  and  the  growth  of  all   industries  are  promoted   ○PromoAng  the  release  of  public  data  to  the  public  (open  data)  and  the  uAlizaAon  of  big  data   (distribuAon  of  personal  data,  etc.)  ○Increasing  the  sophisAcaAon  of  agriculture  and  related  industries  and  turning   them  into  knowledge-­‐based  industries  ○PromoAng  open  innovaAon.  ○ Revitalizing  local  communiAes  (including   remote  islands) ○CreaAng  new  businesses  in  the  visual  media  industry  by  creaAng  next-­‐generaAon  broadcast  services   2.  A  society  robust  against  disasters,  the  safest  society  in  the  world,  where  people  can  live            healthily,  peacefully,  and  comfortably   ○Realizing  a  society  where  people  can  enjoy  longevity  and  good  health ○CreaAng  a  society  that  is  robust  against   disasters  and  that  is  the  safest  in  the  world  ○Achieving  efficient  and  stable  energy  management ○CreaAng  a  society  that   has  the  safest,  most  environmentally-­‐friendly,  and  economical  road  traffic  in  the  world  ○Diversifying  employment   systems  and  creaAng  a  work-­‐life  balance        3.  A  society  where  everyone  can  receive  one-­‐stop  public  services  anywhere  at  any-me   ○Providing  convenient  e-­‐government  services  ○Reforming  the  naAonal  and  local  government  informaAon   systems  ○Strengthening  government’s  IT  governance     II.  A  desirable  society  we  should  aim  to  become 11 New  IT  Strategy  2013  (1/2)
  13. 13. III.  Efforts  to  realize  a  desirable  society  we  should  aim  to  become (1)  Provision  of  convenient  e-­‐government  services   3.  A  society  where  everyone  can  receive  one-­‐stop  public  services  anywhere  at  anyAme  (2)  Reform  of  the  na-onal  and  local  government  informa-on  systems   [Major  efforts]        ○All  government  services  should  be  received  electronically,  in  principle.   ○Data  formats,  terminology,  codes,  lekers,  etc.  used  on  the  government’s  websites  are  to  be   standardized  and  shared,  and  applicaAon  interfaces  are  to  be  disclosed  to  provide  an  open   environment  for  the  uAlizaAon  thereof.  Public-­‐private  cooperaAve  efforts  will  be  made  to  realize  more   convenient  online  services.     [Major  efforts]    ○When  making  IT  investments,  business  processes  are  to  be  thoroughly  reviewed  and  reformed.   IntroducAon  of  the  numbering  system  should  be  implemented  in  a  systemaAc  manner  in  the  relevant  administraAve   fields  by  making  plans  for  reforming  public  services  and  business  processes  as  well  as  informaAon  systems.   ○The  number  of  exisAng  informaAon  systems  (approx.  1,500  in  FY2012)  should  be  nearly  halved  by  FY2018.  By  around   FY2021,  the  government  informaAon  systems  should  all  be  integrated  into  the  cloud  compuAng  system,  in  principle,  to   reduce  operaAng  costs  (aim  to  achieve  a  30%  reducAon). (3)  Strengthening  of  government’s  IT  governance [Major  efforts]    ○Plans  to  invest  in  the  government  informaAon  systems  are  to  be  made  along  with  budget  compilaAon   from  FY2014.  ○A  Japanese  version  of  the  IT  Dashboard  (an  online  system  to  enable  people  to  check  IT  investments   made  by  ministries  and  agencies  in  a  list  form)  is  to  be  developed  with  the  goal  of  starAng  operaAon  in  FY2014.   ○Efforts  should  be  made  to  uAlize  open  source  sonware  and  promote  standardizaAon  and  sharing  in  procuring   informaAon  systems,  to  reduce  procurement  costs  through  reviewing  assessments  of  the  technical  capacity  of  bidding   contractors,  and  to  build  a  compeAAve  market. 12 New  IT  Strategy  2013  (2/2)
  14. 14. "Open  data"  ini-a-ves 13 (1) Government shall actively release public data. (2) Public data shall be released in machine-readable formats. (3) The use of public information shall be encouraged whether for commercial or non-commercial purposes. (4) Specific measures shall be taken such as the prompt disclosure of public data that can be released and results shall be steadily accumulated. 2.  Public  Data  Subject  to  Measures   3.  Collabora-on  with  the  Private  Sector  and  Local  Governmental                  Bodies   1.  Fundamental  Principles   The fundamental principles concerning measures for promoting the use of public sector information in Japan are set forth in (1) through (4) below:
  15. 15. Promo-on  of  e-­‐Government  services   14 Increase the convenience of citizens’ life! Citizen-centric electronic government services by national and local governments Government services offering greater convenience that place less of a burden on users Mission Vision The administrative operation with less cost and more efficiency Administrative infrastructure that is highly resistant to disasters and security issues — —
  16. 16. 15 What we are thinking to implement the strategy is derived from our experiences accumulated in the last decade
  17. 17. 16 1. General IT circumstances in Japan 2. Japan's experiences to improve G2C services
  18. 18. 17 Approach to selecting priority procedures uA procedure that is frequently used by citizens or companies (more than one million applications, etc. annually) uA procedure, etc. that is repeatedly or continuously used mainly by companies (less than one million applications, etc. annually) Annual No. of applications, etc. for the 71 priority procedures: Approx. 460 mil. No. of procedures by priority procedure field Registrations National taxes Socialand labor insurance Import/export andharbor Industrial property rights applications Car registration Other 5 15 21 20 1 1 8 Registration: 173 mil. (39.1%) National taxes: 35 mil. (8.0%) Social and labor insurance: 146 mil. (32.9%) Other procedures designated as priority procedures: 5.7 mil. (1.3%) Annual No. of applications for procedures available on the Internet (approx. 7,500 procedures): 443 million (Note) Prepared based on the “Current Status of Internet Administrative Procedures, etc. in FY2011” Import/export and harbor-related: 46 mil. (10.4%) Procedures not designated as priority procedures: 37 mil. (8.4%) 91.6% of procedures for which Internet application, etc. is possible Outline  of  on-­‐line  public  services  in  Japan  
  19. 19. 18 Now we are aware of the importance balancing 1) the digitization itself and 2) the deployment of usage, in order to derive the full potential of "OSS"
  20. 20. Portal  Site Account  /  ID CerAficaAon Procedure Account  /  ID Service-­‐Procedure Service-­‐Procedure Service-­‐Procedure Portal  Site Public-­‐CerAficaAon 1 2 3 4 OSS  and  Issues   OSS structure Issues 1 2 3 4 ・・・ To  ensure  seamless  /   integrated  "access"  to  the   whole  set  of  services To  synchronize  user  data   among  isolated  /   individual  services To  offer  services  as   secure  /  reliable  as     off-­‐line  ones   To  re-­‐design  service   procedures  themselves  to   opAmize  in  digiAzaAon   19
  21. 21. Portal  Site Account  /  ID CerAficaAon Procedure Account  /  ID Service-­‐Procedure Service-­‐Procedure Service-­‐Procedure Portal  Site Public-­‐CerAficaAon 1 2 3 4 OSS  and  Issues   OSS structure Issues 1 2 3 4 ・・・ To  ensure  seamless  /   integrated  "access"  to  the   whole  set  of  services To  synchronize  user  data   among  isolated  /   individual  services To  offer  services  as   secure  /  reliable  as     off-­‐line  ones   To  re-­‐design  service   procedures  themselves  to   opAmize  in  digiAzaAon   20
  22. 22. Portal  Site 21 No  Time! Far  from   the  counters! Hard  to  go  to     the  counters! Convenient! Portal Site •  with the structured access to the services 1
  23. 23. 22 The  Government  Portal  Site:  “e-­‐Gov”   "  The  e-­‐ApplicaAon  Systems  in  ministries  have  been  integrated  to  “e-­‐Gov”  for  one-­‐stop   services.     "  The  “e-­‐Government  Customer  Support  Centre”  is  opened  to  deal  with  various  inquiries   on  how  to  use  “e-­‐Gov”.     The Government Portal Site キーワード検索 検索 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 お知らせ ヘルプサ イトマップTOP画面 ○○○××× ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 ヘルプサ イトマップTOP画面 ○○○××× キーワード検索 検索 キーワード検索 検索 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 ヘルプヘルプサ イトマップサ イトマップTOP画面TOP画面 ○○○○○○×××××× お知らせお知らせ ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 キーワード検索 検索 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 お知らせ ヘルプサ イトマップTOP画面 ○○○××× ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 キーワード検索 検索 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 お知らせ ヘルプヘルプサ イトマップサ イトマップTOP画面TOP画面 ○○○○○○×××××× ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 ヘルプヘルプサ イトマップサ イトマップTOP画面TOP画面 ○○○○○○×××××× キーワード検索 検索 キーワード検索 検索 キーワード検索 検索 キーワード検索 検索 キーワード検索 検索 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 組織,制度概要 報道発表資料,新着情報 所管の法令・告示・通達 方針・指針・施策・計画等 調査研究結果 審議会等 パブリックコメント 白書等 統計調査結果 申請・届出等手続・様式 調達情報 予算及び決算 評価結果等 情報公開 ヘルプヘルプサ イトマップサ イトマップTOP画面TOP画面 ○○○○○○×××××× お知らせお知らせ ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 ・登記の申請 ・○○○○の届出 ・雇用保険関係の届出 会社を設立する場合 行政手続案内行政手続案内 Web sites of government ministries Provide cross-ministries administrative information in web sties ・・・・ ・・・・ ・・ ・・ ・・・・ ・・・・ ・・・ Web site of Ministry A ・・・・ ・・・・ ・・ ・・ ・・・・ ・・・・ ・・・ ・・・・ ・・・ Web site of Ministry B Guide for how to use “e-Gov” in easy-to-understand Support of utilization of e-Government E-mail Web Search Guide How can I process an e-application? Submit multiple applications at once Ministry A Ministry B I want to establish a new company. How can I do ? I want to collect information from various sources. It’s time consuming to visit and search many different Web sites. e-Government Customer Support Center Government Common Network Electronic application Model system in a local government
  24. 24. 23 Main  Func-ons  of  “e-­‐Gov”   :1.Information providing function   :2.Online application function :3.User support function Search Engine of Laws and Regulations Free and user-friendly search engine of the latest version of Japanese laws and regulations E-Government Customer Support Center Help desk on the usage of “e-Gov” Public Comments Information The announces of all public comments from each ministry Opinion Box Acceptance of administrative counselling and the opinions to each ministry or e-Gov Cross-ministries administrative information  - Search engine of administrative document files management ledgers and personal information file register. - Information on each ministry and agency such as organizational structure, jurisdiction, location, etc. Administrative Organization Information Links to the websites of each ministry, incorporated administrative agency and local branch bureau Categorized information Links to the websites of each ministry on press releases, white papers and the announces of procurement, etc. E-application Portal Site The portal site of online- application procedures to the central government (since Apr. 2005) Guide Information on Administrative Procedures Search engine of administrative procedures by keywords or life events Earthquake  Informa-on Links to the information for the victims of the Great East Japan Earthquake provided by the central and local governments and the private sectors
  25. 25. 24 Just offering a portal site is not sufficient to lead the users in the complex forest of services; It must be STRUCTURED
  26. 26. Support for citizens to recover from the Earthquake 25 Support programs provided by the ministries, prefectures, cities and other organizations Concept Provide  InformaAon     without  excepAon  and  quickly  ! Recovery and Reconstruction Support Program Database R-Assistance.go.jp
  27. 27. 奨学金検索 教材検索 学校検索 Recovery and Reconstruction Support Program Database –  The  support  flow  with  DB  -­‐   26 Personalized search SupportPrograms Mush up With Non –Government Services Apps & API Find support programs easily r-assistance.go.jp East Japan area Government       Local   Governments       ・Grant ・Support Structuralization Catalogue Telephone support desk Support desk
  28. 28. Recovery and Reconstruction Support Program Database -­‐  Outline  of  the  using  process  -­‐ 27 1. Input your condition 4. Get the form 5. Submit the form (not online) Consultation Apply & Submit 2. Available program list 3. Detail information of the program Government staff and Local government staff
  29. 29. Portal  Site Account  /  ID CerAficaAon Procedure Account  /  ID Service-­‐Procedure Service-­‐Procedure Service-­‐Procedure Portal  Site Public-­‐CerAficaAon 1 2 3 4 OSS  and  Issues   OSS structure Issues 1 2 3 4 ・・・ To  ensure  seamless  /   integrated  "access"  to  the   whole  set  of  services To  synchronize  user  data   among  isolated  /   individual  services To  offer  services  as   secure  /  reliable  as     off-­‐line  ones   To  re-­‐design  service   procedures  themselves  to   opAmize  in  digiAzaAon   28
  30. 30. Accunt  /  ID 29 "My number" system •  that enables users to deliver his / her own data among services 2
  31. 31. “My  number  System  “   (The  tax  and  social  security  systems) 30 Outline  of     the  System Aim •  To eliminate the excessive burdens in the Government service on both the “Citizen-side” and the “Government- side” •  “My number” system is the platform in order to Identify myself as “who I am” electronically by managing with the “Number.” •  This system enables the personal information which is located in the multiple organizations to connect each other as the identified person
  32. 32. Portal  Site Account  /  ID CerAficaAon Procedure Account  /  ID Service-­‐Procedure Service-­‐Procedure Service-­‐Procedure Portal  Site Public-­‐CerAficaAon 1 2 3 4 OSS  and  Issues   OSS structure Issues 1 2 3 4 ・・・ To  ensure  seamless  /   integrated  "access"  to  the   whole  set  of  services To  synchronize  user  data   among  isolated  /   individual  services To  offer  services  as   secure  /  reliable  as     off-­‐line  ones   To  re-­‐design  service   procedures  themselves  to   opAmize  in  digiAzaAon   31
  33. 33. Cer-fica-on 32 "Public Certification Service for Individuals" •  ensure strict security level 3
  34. 34.          Public  Cer-fica-on  Service  for  Individuals 33 •  Prevent spoofing and manipulation with the ‘Electronic Certificate’ in the electronic procedures on the Internet •  “Public Certification Service for Individuals” has the functions to issue the ‘Electronic Certificate’ and to verify the validity of the application via the Internet. Outline  of     the  System Aim
  35. 35. Portal  Site Account  /  ID CerAficaAon Procedure Account  /  ID Service-­‐Procedure Service-­‐Procedure Service-­‐Procedure Portal  Site Public-­‐CerAficaAon 1 2 3 4 OSS  and  Issues   OSS structure Issues 1 2 3 4 ・・・ To  ensure  seamless  /   integrated  "access"  to  the   whole  set  of  services To  synchronize  user  data   among  isolated  /   individual  services To  offer  services  as   secure  /  reliable  as     off-­‐line  ones   To  re-­‐design  service   procedures  themselves  to   opAmize  in  digitalizaAon   34
  36. 36. Procedure 35 Business Process Reform •  including "going paperless“ We need to re-design service procedures themselves to optimize in digitalization with BPR. 4
  37. 37. Portal  Site Account  /  ID CerAficaAon Procedure Issues  /  Japan's  ini-a-ves   Issues 1 2 3 4 To  ensure  seamless  /   integrated  "access"  to  the   whole  set  of  services To  synchronize  user  data   among  isolated  /  individual   services To  offer  services  as  secure  /   reliable  as  off-­‐line  ones   To  re-­‐design  service   procedures  themselves  to   opAmize  in  digiAzaAon   Portal  Site     •  with  the  structured  access  to  the   services "My  number"  system   •  that  enable  users  to  deliver  his  /   her  own  data  among  services "Public  CerAficaAon  Service  for   Individuals"   •  ensure  strict  security  level   Business  Process  Reform   •  including  going  paperless   Japan's solutions / initiatives 36
  38. 38. 37 Toward the benefit of citizens !
  39. 39. Thank you for your kind attention

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