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South Central Ozarks Council of Governments Broadband Study Findings
 

South Central Ozarks Council of Governments Broadband Study Findings

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    South Central Ozarks Council of Governments Broadband Study Findings South Central Ozarks Council of Governments Broadband Study Findings Presentation Transcript

    • Regional Technology Planning Team Report SOUTH CENTRAL OZARK BROADBAND STUDY July 2011
    • RESIDENTIAL STUDY BACKGROUND Survey mailed May 2011 4000 homes randomly sampled.  491 returned surveys/12% response rate 400 returned surveys analyzed  Provides margin of error of ± 5 percentage points
    • RESIDENTIAL STUDY: WHO RESPONDED County Frequency % of Total County pop as % of respondents Total SC Ozark Region Population Howell 186 47% 32% Texas 102 26% 20% Wright 66 17% 15% Oregon 13 3% 8% Shannon 10 3% 7% Douglas 8 2% 11% Ozark 5 1% 8% NOTE: 3% OF RESPONDENTS DID NOT INDICATE THEIR COUNTY OF RESIDENCE
    • RESIDENTIAL SURVEY: WHO RESPONDED ?
    • RESIDENTIAL SURVEY: AGE OF RESPONDENTS
    • RESIDENTIAL STUDY - DEMOGRAPHICSEducation Level High School graduate 37% Some College or Associates 17% College degree 18% Graduate degree 15% No Response 8%
    • RESIDENTIAL SURVEY: INCOME OF RESPONDENTS County Median Income (Census) Howell 31,135 Texas 31,743 Wright 27,612 Oregon 24,907 Shannon 24,680 Douglas 32,936 Ozark 28,224 SC Ozark region 28,748 Missouri 45,149Median HH Income of Surveyed HH > Median HH income of Region Note: (36% did not respond to income question)
    • RESIDENTIAL SURVEY: COMPUTER OWNERSHIPAND INTERNET ACCESS AT HOME
    • Type of Internet Service Dont Know 2% Other 3% Fixed Wireless 6% DSL 49%Cellular Broadband 4% Satellite 8% Cable Modem 1% Dial-Up 11%
    • Internet Activity in the Last 7 Days Keep in touch with family and friends 86% Look for service or product information 84% Look for health or medical information 72% Buy something online 68% Look online for news or information about politics 65% Use an online social networking site like Facebook 64% Do any online banking 60%Visit your state, region or local government’s website 41% Watch television or other videos 39% Play online video games 31% Look online for information about a job 26% Take a class or do homework 23% Contribute to a website, blog or other online forum 20% Work from home (telecommuting) 20% Share something online that you created yourself 19% Look for information about a place to live 17% Operate or support a home-based business 17% Sell something online 15%
    • RESIDENTIAL SURVEY:WHEN DID THE HOUSEHOLD FIRST OWNED A COMPUTER AND WHEN DIDTHEY FIRST HAD ACCESS TO BB/ HSI AT HOME ?
    • BUSINESS STUDY BACKGROUND Online survey available from:  March 2011 to July 2011 58 local businesses responded (as of 07/13)  23% were satellite offices  7% had satellite locations 32 questions about broadband or high-speed Internet services in the South Central Ozark region
    • BUSINESS STUDY – RESPONSES BY COUNTY By County: Douglas 17% Howell 22% Texas 29% Wright 3% Oregon 4% Shannon 9% Ozark 16%
    • EMPLOYEE BUSINESS SIZE 1–4 73% 5 - 25 13% 26 – 100 13% 751 – more 1%
    • BUSINESS CATEGORIES
    • DO YOU HAVE INTERNET SERVICE AT YOUR BUSINESS? Do you have Internet Access? NO 6% YES 94% Two businesses report that internet service is not available, but they plan on establishing it as soon as it becomes available.
    • CURRENT INTERNET PROVIDER Service established 1998-2011, Mode=2008
    • TYPES OF INTERNET CONNECTIONS
    • SPEED OF CONNECTIONS 29% of those responding reported not knowing their speed 71% of those responding reported the following speeds by connection type:  Satellite Broadband Users  Download 5 MBPS/Upload 1 MBPS  Download 1.0 Mbps/Upload 200 Kbps  1.5 Mbps  500K  800K  T-1: 1.5 Mbps
    • SPEED OF CONNECTIONS  Mobile Wireless:768 Kbps  Fixed Wireless Users  3 Mbps (2)  20 Mbps (2)  768 Kbps  DSL Users  1.5 Mbps ()  256 Kbps  Download - 1.56 Mbps/ Upload - 0.43 Mbps  10 Mbps/2 Mbps (4)  0.5 Mbps
    • ACCESS TO BROADBAND SERVICE Why haven’t you adopted broadband? (check all that apply). 30% of businesses responded Not available 94% Too expensive 25% Do you plan to adopt broadband service? 100% said YES, When? (multiple responses) As soon as it is available 88% When it becomes affordable 22%
    • BROADBAND SERVICE RATINGS Rating of Broadband Services Don’t Very Very Response Services Satisfied Dissatisfied Know/Not Satisfied Dissatisfied Count ApplicableCost of internet/network 12% 40% 14% 24% 10% 50serviceSpeed of the on-line 10% 27% 12% 47% 4% 51connectionBilling practices of your 8% 56% 13% 10% 13% 48providerReliable access to the 8% 44% 27% 19% 2% 48InternetTraining and technical 10% 40% 14% 19% 17% 48supportCustomer ServiceRepresentative’s 15% 37% 13% 23% 12% 48knowledge when you callfor serviceInstallation technician’sability and courteousness 13% 50% 8% 6% 23% 48
    • SUPPORTED INTERNET APPLICATIONS
    • IMPORTANCE OF BROADBAND AMONG BUSINESSES How important is a broadband (high-speed Internet access) connection to the day to day operations of your business? Very Important 88% Important 10% Somewhat Important 2% Not at all Important 0%
    • WHY IMPORTANT? Broadband service is important for business connections Daily access to the Internet is important for staying connected to customers Internet content mandates a broadband connection now
    • WOULD IT BE BENEFICIAL TO YOUR BUSINESS IFBROADBAND WERE ENHANCED? 100% indicated “YES”, Why? Top four reasons:  17% said faster speeds would save time  15% said it would increase their productivity and allow an expansion of their services  11% said competition would bring more affordable broadband  10% said broadband would increase reliability of internet services
    • COMMERCIAL BROADBAND ENVIRONMENT
    • COST OF SERVICE
    • TYPE OF CONTRACT TOP THREE RESPONSES MONTHLY 31% DON”T KNOW 31% 2- YEAR 11% ANNUAL 3% NO CONTRACT 23% UNSPECIFIED TERM 1%
    • ONLINE BUSINESS SURVEY 29 Businesses had other comments about broadband in the region. Some included:  Besides satellite none exist although CenturyTel has promised to expand DSL service. I have been on the list for 7 years and still waiting  Broadband is available about 1/2 mile away from our house and we were told that we cant get it yet. It has been available for houses 1/2 mile away from us for about 1 year. We will be thankful when it gets to us.  Broadband is available a mile in each direction from where I live. Its like my area is a bubble; very frustrating. The local phone company has been saying for nearly four years that broadband is coming in the next four to six months. Everyone around me can get it, but I can not. I even was told my address was eligible for it a year ago, but the local service canceled my appointment, saying I could not have it. I would like to get service so that I can work from home.
    • ONLINE BUSINESS SURVEY Additional comments:  DSL is limited to only a few miles around the town of Ava  Households around us have internet access through our phone company. We are part of an "island" that is serviced by a switch that is inadequate to handle internet service. The company has no plans to upgrade that switch at this time. We are frustrated and angry that service is not available and we must rely on either dial-up or satellite service at this time -- both of which are totally inadequate for my needs. Many of my neighbors have home businesses and we are in great need of decent internet access.
    • ONLINE BUSINESS SURVEY Additional comments:  I believe that most people in rural MO will use broadband service if it is provided at a reasonable cost. Many like myself would profit from it as a business tool for advertising, sales, access to materials and many other users. Please Help.  "I do not know what the technical hurdles are for DSL, but every time Ive called Centurylink for the past 4 years, they assure me that it is coming. I know that it is available 3 miles up the road... what I would do for a reliable DSL connection for $30-40/month!
    • ONLINE BUSINESS SURVEY Additional comments:  I think expansion of broadband in the region is important to the future of the economic development in the area.  If were are going to be economically viable - high-speed Internet is a necessity.  More broadband service cannot come soon enough to Ozark County.  Other broadband options are incredibly important to businesses like ours that are located in rural areas. Satellite companies just do not understand or care about the needs of businesses in rural Missouri.
    • SOUTH CENTRAL OZARKVARIOUS SECTORS’ BROADBAND NEEDS
    • INDIVIDUAL SECTOR DATACollected through various methods: Written Surveys & Online Surveys Agriculture (24 OL) Local Government (8 Community & Social OL) Services (8 W) Public Safety (2 W) Healthcare (9 OL) Small Business (14 W) Higher Education (5 OL) Service (4 OL) K-12 Education (19 OL) Tourism (9 OL/9 W) Library (4 OL/1 W) Workforce Development (2 OL)
    • KEY ASPECTS OF AGRICULTURAL USE OF INTERNETAND BROADBAND 68% of those that responded indicated that current Agr-business processes and procedures encourage the use of broadband. Examples of these include:  Selling, cattle, sheep, wool, beefalo, dairy products, etc.  Keeping track of cattle and commodity prices  Research on agricultural topics  Video conferencing with other agri-businesses  Providing veterinary information to farmers and clinics  Weather information and updates
    • KEY ASPECTS OF AGRICULTURAL USE OF INTERNETAND BROADBAND 61% indicate that more training is needed.  Higher education institutions should provide broadband technology-related training  Workshops could be offered through the extension service  Hands-on training at agricultural trade shows  Libraries should offer instruction
    • KEY ASPECTS OF AGRICULTURAL USE OF INTERNETAND BROADBAND 85% indicate that broadband access and availability does not meet the minimum standards needed in the South Central Ozark region. Enhancements would include:  The electric cooperative and the phone company could get together and extend service beyond the current limited boundaries  Provide affordable service throughout the entire county  Wired service will be needed because terrain (hills and valleys) is a limitation for wireless  Guarantees or incentives may be needed to reduce risk  More choices are needed in rural areas
    • KEY ASPECTS OF AGRICULTURAL USE OF INTERNETAND BROADBAND 89% of those that responded indicated that addressing Broadband issues in the South Central Ozark region was important (53% Very important)
    • KEY ASPECTS OF COMMUNITY SERVICES USE OFINTERNET AND BROADBAND 89% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Is essential to do business/serve our clients  Marketing  Information searches  Communication with members and the community  Send and receive reports and food orders  Acquire data to determine eligibility for multiple programs  Facilitate assistance programs 44% of respondents indicated that minimum broadband standards are not met, “barely” met or “Don’t know”.  Need the phone company to make it happen  Broadband is very cost-prohibitive for non-profits
    • KEY ASPECTS OF COMMUNITY SERVICES USE OFINTERNET AND BROADBAND 89% of respondents indicated that it is important (67% said “very important”) to address broadband issues in the region. These include:  Clients need access to broadband service. Without it, information that could be transported electronically, must be delivered physically  Small, rural communities need it to draw businesses and families to the area  Would increase efficiency and save time  Better, real-time information could be provided to a large network of people
    • KEY ASPECTS OF TOURISM SECTOR USE OF INTERNETAND BROADBAND 62% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Financial transactions and data transfers  Offer internet to customers  Our website is our window to the world. 80% of our business is via the Internet  Supply ordering and other business communications  Research 38% said their processes do not encourage the use of broadband, because it is not available to them
    • KEY ASPECTS OF TOURISM SECTOR USE OF INTERNETAND BROADBAND 50% indicated that their Broadband access and availability does not meet minimum standards for effective use by both destination locations and tourists. Needs and problems include:  Speed is too slow  Not available to many area attractions
    • KEY ASPECTS OF TOURISM SECTOR USE OF INTERNETAND BROADBAND 50% indicate that Broadband technology is cost prohibitive. Problems include:  Lack of availability  High cost. One respondent indicated a $19,000 contract was needed to get T-1 service All agree that it is very important that broadband issues be addressed in the region.  Cannot compete with other tourism-oriented businesses without broadband  Tourists expect broadband and internet connectivity while on vacation  Lack of high-speed internet is slowing the growth of our company  Lack of broadband hurts repeat business
    • KEY ASPECTS OF HEALTHCARE USE OF INTERNET ANDBROADBAND 100% of respondents indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Sending and receiving of patient information (medical records, x-rays, lab work, vital records, immunizations, etc.)  Medical billing  Communications with physicians, schools, other health departments and agencies  Researching health information  Uploads and reports to the State
    • KEY ASPECTS OF HEALTHCARE USE OF INTERNET ANDBROADBAND 100% indicated that healthcare providers are properly trained to use broadband technology effectively. 22% indicated that broadband technology is cost prohibitive, while 56% indicated that they didn’t know  One respondent indicated that if infrastructure cost is subsidized, the savings to the providers should be passed on to customers
    • KEY ASPECTS OF HEALTHCARE USE OF INTERNET ANDBROADBAND 89% indicate that Broadband access and availability meets minimum standards for effective healthcare applications. Needs and problems for the remaining 11% include:  Slow speeds at branch clinics  High cost of reliable service 100% indicate that it is very important (67%) or important that broadband access and availability issues be addressed in the region.  Broadband is very important to the provision of timely, high quality healthcare  Broadband needs to be available to rural homes as well as rural population centers  Improvements are needed in speed and dependability of service
    • KEY ASPECTS OF HIGHER EDUCATION USE OFINTERNET AND BROADBAND 50% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Fast, reliable connection to the main campus  Conduct research  Access on-line classes and library services  Provide student support services Where broadband is not an option, on-line programs cannot be promoted and instructors of seated classes won’t use an on-line component in their classes.
    • KEY ASPECTS OF HIGHER EDUCATION USE OFINTERNET AND BROADBAND 50% indicated that Broadband access and availability meet minimum standards for effective higher education applications.  For students living in rural areas, online classes are not a viable option 50% indicated that broadband technology is not cost prohibitive (50% don’t know). 100% indicate that it is very important that broadband issues be addressed in the South Central Ozark region.  Broadband needs to be just as available as telephone and electricity  Commuter savings would be substantial if they could participate in on-line classes  Available options may be cost prohibitive for many students
    • KEY ASPECTS OF K-12 EDUCATIONAL USE OF INTERNETAND BROADBAND 92% of those that responded indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Accessing on-line study aids  Provision of student information  Classroom use of eMINTS as a delivery system for curriculum  Access to multiple web-based student assessment programs  Records, billing and payroll  Reporting to the State  Access to professional development information and training
    • KEY ASPECTS OF K-12 EDUCATIONAL USE OF INTERNETAND BROADBAND 77% indicated that their Broadband access and availability does meet minimum standards.  Increased bandwidth and speed are needed  Expansion in service is cost-prohibitive  Service at school is adequate, but for many of our rural students … not even close  We have benefited from recent upgrades
    • KEY ASPECTS OF K-12 EDUCATIONAL USE OF INTERNETAND BROADBAND 92% believe that it is very important (85%) or important to address broadband availability and adoption issues in the region (8% indicated somewhat important).  The best possible, technology-enhanced curriculum is needed to prepare our students for occupations that don’t even exist yet  Parent and student access to district information and programs are limited because of limited internet service in our region  Location in the state should not limit the opportunities of students
    • KEY ASPECTS OF LIBRARY SECTOR USE OF INTERNETAND BROADBAND 100% of respondents indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Patron Internet use  Access to the circulation system  Branch automation  Web-site and social media promotion of library programs 75% of those that responded to the question indicated that library broadband access and availability does meet minimum standards for staff and patron applications.  Minimum standards are met because of MOREnet  Our locations could benefit from increased bandwidth
    • KEY ASPECTS OF LIBRARY SECTOR USE OF INTERNETAND BROADBAND 100% of respondents indicated that it is very important that broadband issues be addressed in the region.  Our operations depend on Internet access  75% of patrons use the public computers at least twice a week for bandwidth-intensive applications  Faster speeds are needed at a lower cost
    • KEY ASPECTS OF LOCAL GOVERNMENT USE OFINTERNET AND BROADBAND 100% of those that responded to the questions indicated that current processes and procedures encourage the use of broadband. Examples of these uses include:  Internetis used by all departments daily  Procurement  Reporting  Research  Applying for grants  Communication with other local governments and the State
    • KEY ASPECTS OF LOCAL GOVERNMENT USE OFINTERNET AND BROADBAND 67% indicated that their Broadband access and availability does meet minimum standards for effective online government services.  Internetaccess is at all needed locations  Current access allows us to do everything we need to do  Unknown for the future
    • KEY ASPECTS OF LOCAL GOVERNMENT USE OFINTERNET AND BROADBAND 67% indicated that broadband technology was not cost prohibitive.  It is not, however, affordable, for most individuals 100% of those that responded to the question indicate that addressing broadband services and adoption issues is very important  All offices require internet access for the performance of their duties  Economic development is not feasible without broadband  Everyone should have access to broadband, even those that are “too far” out of town
    • KEY ASPECTS OF PUBLIC SAFETY USE OF INTERNETAND BROADBAND 100% of those that responded indicated that current processes and procedures use broadband. Examples of these uses include:  Secure, timely transmission of data to other locations  Monitor weather radar and communicate with National Weather Service  Remotely access data and video  Communicate with other agencies
    • KEY ASPECTS OF PUBLIC SAFETY USE OF INTERNETAND BROADBAND Respondents indicated high levels of dissatisfaction with certain aspects of their current broadband services, including:  Speed  Reliability  Customer service  Installation 100% indicated that broadband is very important to their day-to-day operations and that it would be beneficial if broadband was enhanced in the region.  We have a dedicated line for video conferencing; any other video is difficult to monitor  Solid, speedy connections need to be ensured to deliver data in a timely manner
    • KEY ASPECTS OF THE WORKFORCE DEVELOPMENT USEOF INTERNET AND BROADBAND 100% of those that responded to the question indicated that current training processes and procedures encourage the use of broadband. These include:  Internet-based case management system  Jobsearches  Computer-based training 100% indicate that workers are trained to use broadband technology effectively.  The problem is having the access where needed to use the technology
    • KEY ASPECTS OF THE WORKFORCE DEVELOPMENT USEOF INTERNET AND BROADBAND Those that responded indicated that broadband in the region does not meet minimum standards for effective e-commerce, training and business applications.  Current systems are slow  Higher speed access would allow many more opportunities 50% indicate that it is very important for broadband issues to be addressed in the region (50% indicated somewhat important). These include:  The need is throughout the region  Their needs to be a better cost/speed trade off
    • KEY ASPECTS OF THE SMALL BUSINESS USE OFINTERNET AND BROADBAND 85% of respondents indicated that current business processes and procedures encourage the use of broadband. Key uses include:  Customer communications  Uploading and downloading large data files  Watching videos and live newscasts  Procurement information  Using VPNs for secure communications  On-line access to construction documents and specifications  Dispatch communications  Research  Marketing  Website product sales and service hosting  Every aspect of our service relies on the Internet
    • KEY ASPECTS OF THE SMALL BUSINESS USE OFINTERNET AND BROADBAND 23% indicate that people in their business are not trained to use broadband technology effectively.  Web-training is very good and effective, when the broadband connection is working  Regular sessions should be held to discuss planned and implemented upgrades  Workers have learned how the current employer wants things done, but need a broader skill set
    • KEY ASPECTS OF THE SMALL BUSINESS USE OFINTERNET AND BROADBAND 60% indicate that broadband access and availability does not meet minimum standards for effective business applications. Reasons include:  Not close enough to the nearest DSL hub  Satellite has problems during bad weather  Need higher upload speeds. Quote for such by provider is cost prohibitive  Terrain is an issue for wireless internet  All rural counties need better high-speed internet
    • KEY ASPECTS OF THE SMALL BUSINESS USE OFINTERNET AND BROADBAND 86% of respondents indicated that it is very important (79%) or important that broadband service availability and adoption issues be addressed in the South Central Ozark region. Specifically:  Need enhanced reliability and decreased cost  It is essential to our business  Rural businesses need the same opportunities for growth as non-rural businesses  We have an efficient cost of doing business from our rural location, except for broadband
    • KEY ASPECTS OF THE PROFESSIONAL AND SERVICESINDUSTRY USE OF INTERNET AND BROADBAND 100% of those that responded indicated that current business processes and procedures encourage the use of broadband. Key uses include:  Research and investigation  Billing and banking  Calendaring and staff coordination  Access to remote servers and customer service management systems  Provision of web-store and on-line catalog  Facilitation of a paperless office  Communications with remote staff making home visits
    • KEY ASPECTS OF THE PROFESSIONAL AND SERVICESINDUSTRY USE OF INTERNET AND BROADBAND 89% of those that responded indicated that people in their business are properly trained to use broadband technology effectively.  Itwould be helpful to have specific training related to broadband enabled uses
    • KEY ASPECTS OF THE PROFESSIONAL AND SERVICESINDUSTRY USE OF INTERNET AND BROADBAND 33% indicate that their broadband access and availability does not meet minimum standards for effective business applications. Problems and needs include:  Needs to be more reliable and function at a higher-speed  We cover a 9 County region. Access in more rural areas is not available 89% of those that responded indicated that it is very important (67%) or important that broadband service issues be addressed in the region. Specifically:  Increased access to all will mean increased access to essential services  Will improve efficiency  It will help greatly with business development  Technology is crucial to keeping up with competitors
    • MORE INDIVIDUAL SECTOR DATA NEEDED Environmental Sector Energy Sector Broadband Provider Sector Industrial and Manufacturing Sector
    • SCOCOG BROADBAND RTPT STRATEGIC PLANNING
    • BROADBAND STRATEGIC PLANNING Will identify strategies, and related directions, initiatives, goals and objectives, that can be employed by interested parties within the region. It is a large scale, high-level planning exercise It provides specific guideposts and pathways to better help the region build long term broadband sustainability Addresses both availability (supply) and adoption (demand) within the region. 72
    • BROADBAND STRATEGIC PLANNING PROCESS The Strategic Planning process is split into four (4) phases:  Phase 1 (Completed Today): Needs Assessment and Existing Information Review – A detailed understanding of the current broadband climate and the current and future broadband-related needs in the region.  Phase 2 (Beginning Today): How to move from the current broadband environment to the one needed within the region.  Strengths,Weaknesses, Opportunities and Challenges (SWOC) analysis will be performed. 73
    • SWOC ANALYSIS The definitions of the four (4) SWOC elements are as follows:  Strengths – Broadband-related systems, practices, processes, and resources that are highly valued by the region.  Weaknesses – Areas that need improvement; reasons why stakeholders are not able to wholeheartedly embrace broadband; and, areas that tend to compromise the achievement of high levels of availability and adoption.  Opportunities – Favorable situations/circumstances not yet taken advantage of that may positively impact the development and acceptance of broadband.  Challenges – Present and future situations/circumstances that may negatively impact broadband development and acceptance as perceived by the region. 74
    • SWOC ANALYSIS  Phase 2: cont’d  The analysis should cover a wide range of issues including those centered on:  residential, business and institutional broadband availability and adoption,  whether available bandwidth(s) are sufficient for current as well as near and long term needs and applications,  potential upgrade and expansion possibilities,  reliability of existing networks,  related matters.  Providersare asked during Phase 2 to present their ideas on possibilities for advancing the broadband environment. 75
    • SWOC ANALYSIS 76
    • SWOC ANALYSIS The definitions of the four (4) SWOC elements are as follows:  Strengths – Broadband-related systems, practices, processes, and resources that are highly valued by the region.  Weaknesses – Areas that need improvement; reasons why stakeholders are not able to wholeheartedly embrace broadband; and, areas that tend to compromise the achievement of high levels of availability and adoption.  Opportunities – Favorable situations/circumstances not yet taken advantage of that may positively impact the development and acceptance of broadband.  Challenges – Present and future situations/circumstances that may negatively impact broadband development and acceptance as perceived by the region. 77
    • BROADBAND STRATEGIC PLANNING PURPOSEAND PROCESS Phase 3: Findings Review and Initial Strategic Plan Element Development – The RTPT will review the initial findings, priorities, potential strategic directions and actions, timelines and resources needed related to those potential directions.  In this phase, a number of potential strategic directions and initiatives will be identified, reviewed, discussed, and then incorporated into the initial draft of the Strategic Plan. 78
    • BROADBAND STRATEGIC PLANNING PURPOSEAND PROCESS Phase 4: Drafting and Finalization of the Strategic Plan by the RTPT.  The Strategic Plan will consist of : 1. Introduction and Regional Overview 2. Purpose Statement 3 Detailed SWOC Findings and Analysis 4. Strategic Direction(s)  Short, medium and long term goals and objectives to boost broadband adoption and availability.  Action Items and Implementation Plan 5. Financial, human and organizational resource considerations 6. Timelines and benchmarks for measuring progress 79
    • Additional Discussion 80
    • Connect with us at MOBroadbandNow http://mobroadbandnow.com/Follow us on Facebook and Twitter 81
    • THANK YOU FOR YOUR PARTICIPATION IN THE SOUTH CENTRAL OZARK BROADBAND PLANNING PROJECT!