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Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE
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Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE

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Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE

Lecture 3 - KNOWLEDGE CREATION AND KNOWLEDGE MANAGEMENT ARCHITECTURE

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  • 1. Chapter 3: Knowledge Creation and Knowledge ArchitectureADP1 Develop Knowledge Management Solutions
  • 2. Chapter 3: Knowledge Creation and Knowledge Architecture  Challenges in building KM Systems  Compare KMSLC and CSLC  Knowledge Management System Life Cycle (8 Stages) 3-2
  • 3. Chapter 3: Knowledge Creation and Knowledge Architecture  Knowledge Creation and Sharing  Knowledge Infrastructure  Knowledge Management Architecture  Build versus Buy Decision 3-3
  • 4. Chapter 3: Knowledge Creation and Knowledge Architecture  Dynamic activity that can enhance organization success and economic well-being  Driver of innovation  Involves knowledge acquisition, selection, g eneration and sharing  Maturation - translates experience into knowledge 3-4
  • 5. Chapter 3: Knowledge Creation and Knowledge Architecture Initial knowledge Outcome is realized Team performs a job Outcome compared to action New knowledge reusable by same team on next job New experience/ Knowledge knowledge gained captured and codified in a form usable by others 3-5
  • 6. Chapter 3: Knowledge Creation and Knowledge ArchitectureCompensation Personality OrganizationalRecognition cultureAbility utilization Lack ofCreativity Vocational KnowledgeGood work environment reinforcers sharingAutonomyJob security AttitudeMoral values Company strategies andAdvancement policiesVariety Work NormsAchievementIndependenceSocial status 3-6
  • 7. Chapter 3: Knowledge Creation and Knowledge Architecture TACIT TO TACIT TACIT TO EXPLICIT (SOCIALIZATION) (EXTERNALIZATION) e.g., Individual and/or Team e.g., Documenting a Team Discussions Meeting EXPLICIT TO TACIT EXPLICIT TO EXPLICIT (INTERNALIZATION) (COMBINATION) e.g., Learn from a report e.g., Create a Website from and Deduce new ideas some form of explicit knowledge; Email a Report 3-7
  • 8. Chapter 3: Knowledge Creation and Knowledge Architecture The model focuses on tacit knowledge and use of technology to generate or transmit such knowledge to others The key to knowledge creation lies in the way knowledge is being mobilized and converted through technology 3-8
  • 9. Chapter 3: Knowledge Creation and Knowledge Architecture Content core: Identify knowledge centres People Content People core: Evaluate Technology employee profiles Technical core: The totality of technology (S/W and H/W) required to operate the knowledge environment 3-9
  • 10. Chapter 3: Knowledge Creation and Knowledge Architecture Job skills, Competition data, Training Sales volume, Leader sales data HUMAN RESOURCES SALES CUSTOMER SERVICES MARKETING Strategies Tools Complaint rate, R&D Satisfaction survey Advertising 3-10
  • 11. Chapter 3: Knowledge Creation and Knowledge Architecture Evaluate Existing Infrastructure Form the KM Team Knowledge CaptureIterative Rapid Design KM Blueprint ← Architecture KM Prototyping Verify and validate the KM System Implement the KM System Manage Change and Rewards Structure Post-system evaluation 3-11
  • 12. Chapter 3: Knowledge Creation and Knowledge Architecture .....Layer User1 User2 … Usern1 User Interface (Web browser software installed on each user’s PC) Authorized access control2 (e.g., security, passwords, firewalls, authentication) Collaborative intelligence and filtering3 (intelligent agents, network mining, customization, personalization) Knowledge-enabling applications4 (customized applications, skills directories, videoconferencing, decision support systems, group decision support systems tools) Transport5 (e-mail, Internet/Web site, TCP/IP protocol to manage traffic flow) Middleware6 (specialized software for network management, security, etc.) The Physical Layer (repositories, cables)7 Databases Legacy applications Groupware Data warehousing (e.g., payroll) (document exchange, (data cleansing, collaboration) data mining) 3-12
  • 13. Chapter 3: Knowledge Creation and Knowledge Architecture  Visualize the building blocks of a KM system in the form of layers  User Interface being the least technical, and data repository the most technical  These layers represent internal technologies of the company 3-13
  • 14. Chapter 3: Knowledge Creation and Knowledge Architecture  Interface between users and the KM system  Usually as a web browser  The goal is to remove barriers to information and tacit (made explicit) knowledge represented in the data repositories 3-14
  • 15. Chapter 3: Knowledge Creation and Knowledge Architecture  User interface should be consistent, relevant, visual ly clear, easy to navigate, and easy to use  Usability testing by the actual users is the final test of acceptability 3-15
  • 16. Chapter 3: Knowledge Creation and Knowledge Architecture  Maintains security and ensures authorized access to the knowledge stored in company’s repositories  Access points can be intranet, Internet, and extranet 3-16
  • 17. Chapter 3: Knowledge Creation and Knowledge Architecture Internet Extranet Intranet Public Clients Company Suppliers Vendors Partners Customers •Human resource •News/events information • Product information •Marketing •Production •E-commerce information •Sales information •Careers •Sales •Collaboration/cooperation information •Strategic plans 3-17
  • 18. Chapter 3: Knowledge Creation and Knowledge Architecture  Personalized views based on roles and stored knowledge  Intelligent agents to reduce search time for needed information 3-18
  • 19. Chapter 3: Knowledge Creation and Knowledge Architecture Referred to as value-added layer Provides knowledge bases, discussion databases, automation tools, etc. Ultimate goal: demonstrate by knowledge sharing how employees’ performances are improved 3-19
  • 20. Chapter 3: Knowledge Creation and Knowledge Architecture Most technical layer to implement Includes LANs, WANs, intranets, extr anets, and the Internet Ensures that the company will become a network of relationships Considers multimedia, URLs, graphics, connectivity speeds, and 3-20
  • 21. Chapter 3: Knowledge Creation and Knowledge Architecture Focus on interfacing with legacy systems and programs residing on other platforms Designer should address databases and applications with which KM system interfaces Makes it possible to connect between old and new data formats 3-21
  • 22. Chapter 3: Knowledge Creation and Knowledge Architecture  Bottom layer in the KM architecture  Represents the physical layer where repositories are installed  Includes data warehouses, legacy applications, operation al databases, and special applications for security and traffic 3-22
  • 23. Chapter 3: Knowledge Creation and Knowledge Architecture Trend is toward ready-to- use, generalized software packages Outsourcing is also a trend, releasing technological design to outsiders Regardless of choice, it is important to set criteria for the selection Question of who owns the KM system should be 3-23
  • 24. Chapter 3: Knowledge Creation and Knowledge Architecture 3-24
  • 25. Chapter 3: Knowledge Creation and Knowledge Architecture Assume you are the person responsible for making decision on a KM project How would you decide to build or buy? Based on the key elements compared, and The current state of your organization preparedness (thinking in terms of maturity in layers 3-25
  • 26. Chapter 3: Knowledge Creation and Knowledge Architecture Culture — getting people to share knowledge Knowledge evaluation — assessing the worth of knowledge across the firm Knowledge processing — documenting how decisions are reached Knowledge implementation — organizing knowledge and integrating it with the processing strategy for final deployment 3-26
  • 27. Chapter 3: Knowledge Creation and Knowledge Architecture Conventional KM System versus System Life Cycle Life Cycle Recognition of Need and Evaluate Existing Feasibility Study Infrastructure Functional Requirements Form the KM Team Specifications Knowledge Capture Logical Design (master Iterative design plan) Design KMS Blueprint Physical Design (coding) Verify and validate the KM System Testing Iterative Implement the KM System Implementation (file conversion, user training) Manage Change and Rewards Structure Operations and Maintenance Post-system evaluation 2-27
  • 28. Chapter 3: Knowledge Creation and Knowledge ArchitectureAttribute User ExpertDependence on system High Low to nilCooperation Usually cooperative Cooperation not requiredTolerance for ambiguity Low HighKnowledge of problem High Average/lowContribution to system Information Knowledge/expertiseSystem user Yes NoAvailability for systembuilder Readily available Not readily available 3-28
  • 29. Chapter 3: Knowledge Creation and Knowledge Architecture  Evaluate existing infrastructure  Form the KM team  Knowledge capture  Design KM blueprint (master plan)  Test the KM system  Implement the KM system  Manage change and reward structure  Post-system evaluation 3-29
  • 30. Chapter 3: Knowledge Creation and Knowledge ArchitectureOption Cost Time Factor CustomizationIn-house Usually high Much shorter than High, dependingdevelopment development by on quality of user staffDevelopment Usually low Depends on skills High to the userby end users set, system priority, specifications and so forthOutsourcing Medium to high Shorter than High in-houseOff-the-shelf Low to medium Nil Usually up toSolution 80% usable 3-30
  • 31. Chapter 3: Knowledge Creation and Knowledge Architecture Initial knowledge Outcome is realized Team performs a job Outcome compared to action New knowledge reusable by same team on next job New Knowledge experience/ captured and knowledge codified in a gained form usable by others 3-31

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