Enterprise Mobility in Russia 2012 - Survey findings - dec 2012

2,335 views
2,250 views

Published on

The report is based on the survey conducted among attendees of the 2nd annual conference “Enterprise Mobility Day” which was held on October 11th, 2012 by the Center for Enterprise Mobility of I.T.Co and the Russian Union of CIO (SoDIT)

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,335
On SlideShare
0
From Embeds
0
Number of Embeds
4
Actions
Shares
0
Downloads
16
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Enterprise Mobility in Russia 2012 - Survey findings - dec 2012

  1. 1. Enterprise Mobility in Russia - 2012 December 2012 Центр корпоративной мобильности www.enterprise-mobility.ru www.mobility.it.ruCopyright © I.T.Co, Center for Enterprise Mobility, Moscow, 2011-2012. All rights reserved.Any use of the provided information may be allowed only with reference to the Center for Enterprise Mobility.
  2. 2. About the Survey • The report is based on the survey conducted among attendees of the 2nd annual conference “Enterprise Mobility Day” which was held on October 11th, 2012 by the Center for Enterprise Mobility of I.T.Co and the Russian Union of CIO (SoDIT) • Traditionally, the conference audience presents the part of the Russian organizations and companies most interested in usage of advanced mobile solutions for business purposes • The report demonstrates the current state of business smartphones and tablets usage (2012) and further perspective for enterprise mobility (2013) as well as the comparison with the previous survey results issued in the end of 2011 http://mobility-day.it.ru/ • The survey results are based on 95 accepted questionnaires from the large Russian companies and organizationsЦентр корпоративной мобильности
  3. 3. About the Respondents• Structure of the respondent audience in terms of industry and job positions: Industry Position 0% 5% 10% 15% 20% Financial Services 14% Telco 14% 2% 21% Energy 11% 26% Transportation 11% Government 10% Manufacturing & Distribution 8% Retail 8% 26% Development & Real Estate 7% 15% Mining & Metallurgy 5% Healthcare & Pharmaceutical 5% 9% Education 4% CxO Chemical Industry 1% CIO Oil & Gas 1% Head of Department Others Deputy CIO, Deputy Head of 6% Department Manager Центр корпоративной мобильности
  4. 4. Key Results (1) • In most companies executives and managers are provided with business smartphones (69% and 60%) and business tablets (60% and 47%). • Employees are provided with corporate liable smartphones in 27% of companies, and with tablets in 4% of companies. It is expected that during next year number of companies providing employees with corporate liable smartphones and tablets will be increased by 11-12%. • Along with the managers the most fast-growing mobile workforce category is IT and IS employees, which provided with business smartphones in 27% of companies and tablets in 16% with the planned rise up to 14% and 16% perspectevely. • Percentage of companies with 100 mobile workforce was increased from 26% up to 34% in terms of business smartphones users and from 15% up to 33% of business tablets users. • ¾ of companies say the growth of workforce productivity as the accelerator to usage of mobile solutions. • The greatest rise in the use of mobile solutions next 2013 is expected within such categories: mobile access systems to the key performance indicators (up to 32%, total 45%) and docflow systems (up to 29%, total 51%).Центр корпоративной мобильности
  5. 5. Key results (2) • 55% of respondents mark difficulties in compliance of the use of mobile solutions with IS departments. • Companies prefer to store corporate data in their own datacenter (69%). • 9% of companies evaluate their infrastructure as a ready to broad usage of mobility. • 65% of companies are not regulating clearly the access to the corporate resources from mobile devices regardless the type (i.e. corporate-liable or personally owned). 45% of companies are allowing access to corporate emails, contacts and calendars from employees owned devices. • Market shares of corporate-liable and personal devices used for work purposes are almost equal both for smartphones and tablets. • The absolute leaders among the platforms are iOS and Android using both on smartphones (42% and 57% respectively) and tablets (51% and 47% respectively).Центр корпоративной мобильности
  6. 6. The Structure of the DataThe detailed results are presented within two blocks:I. Enterprise Mobility in Russia 2012 – the part includes the overview of the current states of business mobile devices and applications usage by companies and organizations. The source of the data is the survey conducted within the 2nd annual “Enterprise Mobility Day” conference.II. Enterprise Mobility Dynamics in Russia – the part contains the comparison of survey data for 2012 (the current state and perspectives for 2013) with the survey results received for the 2011 report.Центр корпоративной мобильности
  7. 7. I – Enterprise Mobility in Russia 2012Центр корпоративной мобильности
  8. 8. Accelerator of Mobile Solutions Implementation Reasons that the organization uses or plans to use mobile technology 0% 20% 40% 60% 80% • ¾ of companies consider deploying of mobile technology as Improving communications and 76% a tool to increase employees increasing productivity for remote staff productivity and efficiency of reaction Request from employees 53% • 53% of companies indicate requests from employees as the Opportunity of creating new business processes to improve competitiveness 45% reason to deploy mobile of the organization technology and 31% of them as demand from management Demand from management 31% • 45% of respondents note an opportunity of using mobile Potential of using geo-location 13% services technology to optimize the current business process and create the new Fashion following and brand support 11% * Multiple choice questionЦентр корпоративной мобильности
  9. 9. Mobile access to corporate information resources andsystems (1)Data is grouped by functional types of systems: Basic communication • ¾ of companies provide access to enterprise email through mobile devices systems and resources • Top-3 the most popular mobile solutions – E-mail systems (inl. corporate address book and calendar), Intranet and access systems to file systems Decision making • 29% of companies are planning to deploy mobile docflow systems and resources • KPI/Dashboards are available within 13% of companies, but 32% of respondents consider plans to deploy them and it makes business analyst as the most important area of enterprise mobility Corporate systems • Mobile clients to corporate systems are available within 7-9% of companies • 9% of companies have access to CRM from mobile devices and 20% of companies consider such plans Advanced communication tools • Instant messaging is available for 20% of respondent companies and 15% of them consider to use during a year • Video conferencing is able to demonstrate the highest grow among communication tools increased its penetration from the current 13% up to 33% Service systems • The most popular service system is work order which used on mobile device in 15% of companies and 17% of them consider plans to start using *CRM - Customer Relationship Management Центр корпоративной мобильности
  10. 10. Mobile access to corporate information resources andsystems (2) Already provided / implementing Considered for next year Considered, but not decided yet 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% E-mail 75% 6% 15% Calendar 60% 6% 15% Basic communication Address book 56% 9% 17% systems and resources Intranet Portal 32% 20% 19% Private and shared file folders 26% 17% 29% Docflow 22% 29% 24% Dashboards & scorecards 13% 32% 22% Decision making Reporting & analytics 11% 18% 29% systems an resources Project management 9% 13% 31% CRM 9% 19% 22% Corporate systems ERP 7% 9% 32% Chat 20% 15% 9% VoIP 19% 9% 17% Advanced communication Videoconferencing 13% 20% 19% tools Web conferencing 7% 7% 13% Work orders 15% 17% 25% Inventory & Equipment 9% 11% 24% Geo-location 6% 7% 19% Service systems Maintenance 6% 7% 20%Specialized enterprise systems 2% 6% 9%Центр корпоративной мобильности *Multiple choice question
  11. 11. Cloud Services Admissibility of storing corporate data in external cloud 0% 20% 40% 60% 80% No 69% • 69% of companies Yes, storage of corporate data and mobile access in external prefer to store corporate cloud is enabled 19% data on controlled servers Yes, external service provider manages corporate mobile 8% devices • 75% of companies Other 4% prefer to implement Deployment model preferred for implementation of mobile device EMM/MDM in their own management (MDM, EMM) data processing centers 0% 20% 40% 60% 80% Own datacenter 75% Not planned 7% Service, provided by an external provider - MDM vendor 6% Service, provided by an external provider - system 5% integrator Service, provided by an external provider - mobile operator 6%Центр корпоративной мобильности * EMM – Enterprise Mobility Management, MDM – Mobile Device Management
  12. 12. Readiness of Mobile Infrastructure Readiness of IT and telecom infrastructure for active use of mobile devices • 40% more companies evaluate their 0% 10% 20% 30% 40% infrastructure as the ready fully or mostly to Completely ready 9% implement mobile solutions • One-third of organizations Partially ready 34% have not conducted the detailed analysis to examine if their Improvement is required 25% infrastructure is ready for active use of mobile devices Assessment is required and might need 31% improvementЦентр корпоративной мобильности
  13. 13. Regulation of Mobile Access Does the company have a strategy, policies and regulations of the use of mobile technologies and mobile devices 0% 10% 20% 30% 40% • 65% of companies do not Yes, exists and is in use 35% have policies and regulations for mobile access to corporate Considered, but not decided yet 35% information resources • ¼ of companies plan to Considered for next year 24% define the access rules within 1 year Others 4% Not planned / not relevant 2%Центр корпоративной мобильности
  14. 14. Corporate-liable and Employee Owned Mobile Devices • Mobile devices which employees are using at work for access to corporate resources are divided equally into individually owned and corporate-liable (i.e. centralized procuring or corporate-sponsored) Tablets Smartphones 41% 45% 43% 51% 8% 11% Corporate liable Organization reimburses part or full cost BYODЦентр корпоративной мобильности
  15. 15. Providing Employees with Corporate-liable Mobile Devices 0% 20% 40% 60% 80% 100% • Most executives and Executives 69% 2%12% managers have already Heads of Departments 60% 5% 13% been provided with IT & IS Departments 27% 14% 27% mobile devices Managers 24% 12% 30% Other supporting departments 18% 18% • The greatest rise in Sales & Marketing Professionals 17% 7% 37% corporate mobile Maintenance personnel 12%3% 36% Smartphones devices is expected Already provided / implementing within IT&IS Considered for next year departments and non- Considered, but not decided yet managerial employees 0% 20% 40% 60% 80% 100% Executives 60% 5% 18% Heads of Departments 47% 3% 28% IT & IS Departments 16% 16% 38% Managers 4% 11% 44% Other supporting departments 16% 16% Sales & Marketing Professionals 7% 7% 48% Maintenance personnel 3% 40% Tablets 3% *Multiple choice questionЦентр корпоративной мобильности
  16. 16. Mobile Access to Corporate Resources from EmployeeOwned Devices 0% 10% 20% 30% 40% • 45% of companies are Yes, allowed for e-mail only 37% allowing access to corporate emails, address book and calendar from Not regulated, is technically possible 20% individually owned mobile devices • 40% of companies have not Not regulated, policy in development 20% already regulated access to corporate resources from individually owned mobile devices Prohibited 16% • In 16% of companies restrict access to corporate resources from personal Yes, authorised for all enterprise systems 8% devicesЦентр корпоративной мобильности
  17. 17. II – Enterprise Mobility Dynamics in RussiaЦентр корпоративной мобильности
  18. 18. Limitations in Efficiency of Enterprise Mobility• In most cases the main obstacle 0% 20% 40% 60% for wide penetration and usage 55% Information Security restrictions of mobile devices is limitations 44% of information security: Variety of mobile devices 36% 44% in 2011 ↗ 55% in 2012 50%• Device costs 35% 18%• Companies are more concern Mobile solutions (software and services) costs 20% about the cost of mobile devices 26% (18% ↗ 35%), and less – their 18% Lack of IT infrastructure variety (50% ↘ 36%) 18% Abscence of mobile solutions for the given 16% application area• Cost of mobile data transfer is 8% 2012 no longer among the main Mobile support and maintenance costs 13% 24% limitations (4%) Lack of user support services 13% 2011 20% Lack of expertise in enterprise mobility 11% 12% Mobile data transfer costs 4% 14% * Multiple choice question Центр корпоративной мобильности
  19. 19. Access Model to Corporate Data • In 2012 году there is a parity 50% 2011 2012 among the models of access 46% to corporate information 45% from mobile devices 40% 36% 35% • As compared to 2012 the 32% 31% 33% market share of mobile apps 30% was increased up to 10% by 25% reducing share of web 22% clients 20% 15% 10% 5% 0% Remote desktop/VDI Native applications Web-clientЦентр корпоративной мобильности
  20. 20. Mobile Platforms • iOS and Android are absolute leaders among mobile platforms • Percentage of companies where employees leverage Android talblets was doubled in 2012 if compare with 2011. 2011 2012 Smartphones Tablets 80% 80% 69% 70% 67% 70% 60% 57% 60% 51% 50% 46% 50% 47% 42% 40% 40% 40% 30% 30% 24% 23% 20% 19% 20% 17% 20% 9% 10% 10% 4% 3% 4% 0% 0% 0% RIM Nokia Android Apple Microsoft Blackberry Symbian Apple Android Microsoft RIM Blackberry *Multiple choice questionЦентр корпоративной мобильности
  21. 21. Growth of Smartphones and Tablets Business Users • By the end of 2012 more than half of the organizations plan to provide access to corporate resources from smartphones and tablets for a wide range of employees (> 100 users) Percentage of companies with mobile employees <100, 100-1000, 1000-10000, >10000 Smartphones Tablets 1% 2% 2% 100% 100% 1% 5% 7% 5% 9% 14% 90% 10000+ 90% 12% 20% 20% 80% 80% 26% 23% 1000-10000 70% 70% 37% 60% 100-1000 60% 36% 50% <100 50% 85% 40% 40% 74% 67% 65% 30% 30% 46% 20% 41% 20% 10% 10% 0% 0% 2011 2012 2013* 2011 2012 2013* * Data for 2012 is based on plans of companies to increase number of mobile usersЦентр корпоративной мобильности
  22. 22. About the Authors Center for Enterprise Mobility, I.T.Co Sergey Orlik Sergey Makaryin Roman Polozov Peter Yakushin sorlik@it.ru sergey.makaryin@it.ru rpolozov@it.ru pyakushin@it.ru Director Business Development Director Technical Director Lead ConsultantЦентр корпоративной мобильности
  23. 23. Center for Enterprise Mobility, I.T.CoThe first dedicated Center of Excellence in Russia (established in 2011)totally focused on providing end-to-end enterprise mobility solutions andservices.http://enterprise-mobility.ru Concept,http://mobility.it.ru roadmap, strategy IT & IS Business policies and applications technical standards Mobile Center for applications Enterprise Outsourcing development Mobility, and support and integration I.T. Co. Infrastructure Information of mobility security Mobile devices supplyingЦентр корпоративной мобильности
  24. 24. Center for Enterprise Mobility, I.T.CoWeb-site Facebookhttp://enterprise-mobility.ru https://www.facebook.com/groups/EnterpriseMobilityRU/ Center for Enterprise Mobility, I.T.Co 115280, Russia, Moscow, Leninskaya Sloboda, 19/6 Tel.: +7 (495) 974-79-79, 974-79-80 Fax: +7 (495) 974-79-90Центр корпоративной мобильности

×