wtf ?#londonriots
Graham Brown"      www.mobileYouth.orgMy name is Graham Brown andI’m an author and co-founder ofmobileYouth. ""Since 2001,...
if you like this presentation "don’t forget to favorite it here
#londonriots: wtf?
8/8 London 2011: Unprecedent levels of                  rioting and disorder"                Why did this happen?
…but as we’ll findout later, there was     a second story     being told that     unearthed the     positive side of  both ...
So the first story:                 what the media focused on                                        h at ?1.  unprecedente...
Mobile phones and clothing stores        experienced most damage
1.  economic social backdrop2.  school vacation3.  messaging & social media4.  historic flashpoint
Riots were de-centralized, leaderless andseemingly spontaneous
#londonriots: what role did social media play?
Social media played a key role in on-the-ground coverage of the riots
Social media key to forming and shapingopinions
Riots did not reflect a wider sentiment ofdissent in the general public on Twitter
What role did BBM play in the riots?
BBM (Blackberry Messenger) was a key toolfor rioters to organize and communicateactivity in small, decentralized groups
BBM allows distributed, decentralized andanonymous communication within groups
BBM trumps SMS because unlike SMSmessaging can be organized into discretegroups which allow social dynamics to emerge
Whereas Facebook is more open, identifiableand traceable to outsiders
BBM preferred technology for youth because a)  can organize as groupsb)  discrete (vs open) communication platform
A potential PR headache for Blackberry andmaintaining its executive image
#londonriots: a tale of two cities
3 Key Characteristics of Social Action    1. Highly decentralized, bottom-up,       self-organizing, leaderless and       ...
#londonriots: a tale of two cities"Part 1: Social drivers as Destroyer
Social Drivers as Destroyer      1) The need to belongPeer group reinforcement, social currency
Social Drivers as Destroyer      1) The need to belongIt’s “us versus them”
Social Drivers as Destroyer2) The need to be significant               Infamy is better than                    anonymity
Social Drivers as Destroyer2) The need to be significant               The need to “reclaim” or                regain contr...
Social Drivers as Destroyer2) The need to be significant                   Status symbols"                   Sense of power...
Social Drivers as Destroyer2) The need to be significant                       Strong populist                  statements ...
Amazon UK sales 24 hrs                  after riots highlight how                  violence can be the knee-              ...
#londonriots: a tale of two cities"Part 2: Social drivers as Creator
The creative response to              threat is the social huddleSocial Drivers as Creator 1) The need to belong
#riotcleanup
Social Drivers as Creator 1) The need to belong              Empathy: not everyone            empathizes with the rioters
Social Drivers as Creator 1) The need to belong            Social groups easily defined               by a common enemy
Social Drivers as Creator 1) The need to belong      Little trust in the ability of centralized      authority to either p...
Social Drivers as Creator             1) The need to belongCommunities respond in a highly motivated and decentralized man...
Social Drivers as Creator             1) The need to belongTwitter key tool to  facilitate self-organizing activity
Social Drivers as Creator 1) The need to belong
Communities self-                   organize without                   centralized inputSocial Drivers as Creator 1) The n...
Social Drivers as Creator 1) The need to belong    Neighbours you’ve never spoken to before
Social Drivers as Creator 1) The need to belong                    Communal giving in                    contrast to steal...
Social Drivers as Creator 1) The need to belong
“Look at what I’m doing”            Social Drivers as Creator           2) The need to be significant
Moments captured and                   shared: social currency Social Drivers as Creator2) The need to be significant
Reclaim the streets          Social Drivers as Creator         2) The need to be significant
Social Drivers as Creator2) The need to be significant                         Community                   empowerment thro...
Social Drivers as Creator2) The need to be significant                     Positive esteem and                    wellbeing...
Communities also use social media to self-        organize to self-police
Unlike traditional methods, social mediaprovides self-organizing communities with       immediate tools to respond
#londonriots: conclusion
Social media did not create the riots"Social drivers created the riots, media merelytransmitted them between likeminded pe...
Technology is agnostic – neither good nor bad"Technology merely accentuates our existing social   and psychological condit...
Limiting technology, therefore, will also limit our   capacity for acts of kindness and altruism. " The problem lies with ...
Graham Brown"      www.mobileYouth.orgMy name is Graham Brown andI’m an author and co-founder ofmobileYouth. ""Since 2001,...
THE MOBILEYOUTH 2013 REPORT       youth marketing insights for handset brands,                  content providers and oper...
THE MOBILEYOUTH 2013 REPORThttp://www.mobileyouth.org                   MOBILEYOUTH                     youth marketing mo...
(Graham Brown mobileYouth) The London Riots - wtf?
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(Graham Brown mobileYouth) The London Riots - wtf?

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Graham Brown of mobileYouth
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(Graham Brown mobileYouth) The London Riots - wtf?

  1. 1. wtf ?#londonriots
  2. 2. Graham Brown" www.mobileYouth.orgMy name is Graham Brown andI’m an author and co-founder ofmobileYouth. ""Since 2001, I’ve been studyinghow youth use technology forboth marketing clients and socialprojects. My approach is SocialThinking – understanding howtechnology and brands are SocialTools within their lives. The#londonriots is a good example ofhow these tools can be usedequally destructive and creativemeans. #londonriots
  3. 3. if you like this presentation "don’t forget to favorite it here
  4. 4. #londonriots: wtf?
  5. 5. 8/8 London 2011: Unprecedent levels of rioting and disorder" Why did this happen?
  6. 6. …but as we’ll findout later, there was a second story being told that unearthed the positive side of both social action and technology
  7. 7. So the first story: what the media focused on h at ?1.  unprecedented damage w2.  “random” rioting3.  theft and vandalism not politics
  8. 8. Mobile phones and clothing stores experienced most damage
  9. 9. 1.  economic social backdrop2.  school vacation3.  messaging & social media4.  historic flashpoint
  10. 10. Riots were de-centralized, leaderless andseemingly spontaneous
  11. 11. #londonriots: what role did social media play?
  12. 12. Social media played a key role in on-the-ground coverage of the riots
  13. 13. Social media key to forming and shapingopinions
  14. 14. Riots did not reflect a wider sentiment ofdissent in the general public on Twitter
  15. 15. What role did BBM play in the riots?
  16. 16. BBM (Blackberry Messenger) was a key toolfor rioters to organize and communicateactivity in small, decentralized groups
  17. 17. BBM allows distributed, decentralized andanonymous communication within groups
  18. 18. BBM trumps SMS because unlike SMSmessaging can be organized into discretegroups which allow social dynamics to emerge
  19. 19. Whereas Facebook is more open, identifiableand traceable to outsiders
  20. 20. BBM preferred technology for youth because a)  can organize as groupsb)  discrete (vs open) communication platform
  21. 21. A potential PR headache for Blackberry andmaintaining its executive image
  22. 22. #londonriots: a tale of two cities
  23. 23. 3 Key Characteristics of Social Action 1. Highly decentralized, bottom-up, self-organizing, leaderless and often appearing “random” " 2. Driven by 2 key Social Drivers: " a) the need to belong and " b) the need to be significant" 3. Facilitated by a combination of technology and events that precipitate a feeling of injustice
  24. 24. #londonriots: a tale of two cities"Part 1: Social drivers as Destroyer
  25. 25. Social Drivers as Destroyer 1) The need to belongPeer group reinforcement, social currency
  26. 26. Social Drivers as Destroyer 1) The need to belongIt’s “us versus them”
  27. 27. Social Drivers as Destroyer2) The need to be significant Infamy is better than anonymity
  28. 28. Social Drivers as Destroyer2) The need to be significant The need to “reclaim” or regain control of your Social Space
  29. 29. Social Drivers as Destroyer2) The need to be significant Status symbols" Sense of power from being in control
  30. 30. Social Drivers as Destroyer2) The need to be significant Strong populist statements in reaction to a sense of powerlessness
  31. 31. Amazon UK sales 24 hrs after riots highlight how violence can be the knee- jerk reaction to insignificance (note: these aren’t rioters but ordinary citizens)Social Drivers as Destroyer2) The need to be significant
  32. 32. #londonriots: a tale of two cities"Part 2: Social drivers as Creator
  33. 33. The creative response to threat is the social huddleSocial Drivers as Creator 1) The need to belong
  34. 34. #riotcleanup
  35. 35. Social Drivers as Creator 1) The need to belong Empathy: not everyone empathizes with the rioters
  36. 36. Social Drivers as Creator 1) The need to belong Social groups easily defined by a common enemy
  37. 37. Social Drivers as Creator 1) The need to belong Little trust in the ability of centralized authority to either protect or clean up community. Londoners turn to Social Media to do it themselves
  38. 38. Social Drivers as Creator 1) The need to belongCommunities respond in a highly motivated and decentralized manner
  39. 39. Social Drivers as Creator 1) The need to belongTwitter key tool to facilitate self-organizing activity
  40. 40. Social Drivers as Creator 1) The need to belong
  41. 41. Communities self- organize without centralized inputSocial Drivers as Creator 1) The need to belong
  42. 42. Social Drivers as Creator 1) The need to belong Neighbours you’ve never spoken to before
  43. 43. Social Drivers as Creator 1) The need to belong Communal giving in contrast to stealing
  44. 44. Social Drivers as Creator 1) The need to belong
  45. 45. “Look at what I’m doing” Social Drivers as Creator 2) The need to be significant
  46. 46. Moments captured and shared: social currency Social Drivers as Creator2) The need to be significant
  47. 47. Reclaim the streets Social Drivers as Creator 2) The need to be significant
  48. 48. Social Drivers as Creator2) The need to be significant Community empowerment through collective strength
  49. 49. Social Drivers as Creator2) The need to be significant Positive esteem and wellbeing from sense of collective strength
  50. 50. Communities also use social media to self- organize to self-police
  51. 51. Unlike traditional methods, social mediaprovides self-organizing communities with immediate tools to respond
  52. 52. #londonriots: conclusion
  53. 53. Social media did not create the riots"Social drivers created the riots, media merelytransmitted them between likeminded people
  54. 54. Technology is agnostic – neither good nor bad"Technology merely accentuates our existing social and psychological conditions whether those conditions be destructive or creative
  55. 55. Limiting technology, therefore, will also limit our capacity for acts of kindness and altruism. " The problem lies with the people not their tools
  56. 56. Graham Brown" www.mobileYouth.orgMy name is Graham Brown andI’m an author and co-founder ofmobileYouth. ""Since 2001, I’ve been studyinghow youth use technology forboth marketing clients and socialprojects. My approach is SocialThinking – understanding howtechnology and brands are SocialTools within their lives. The#londonriots is a good example ofhow these tools can be usedequally destructive and creativemeans. #londonriots
  57. 57. THE MOBILEYOUTH 2013 REPORT youth marketing insights for handset brands, content providers and operators features: 29 reports 400+ pages data, charts, cases mobileYouth: tracking youth & mobile culture since 2001 MOBILEYOUTH youth marketing mobile culture since 2001
  58. 58. THE MOBILEYOUTH 2013 REPORThttp://www.mobileyouth.org MOBILEYOUTH youth marketing mobile culture since 2001

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