(Graham Brown mobileYouth) Mobile Youth Presentation to Vodafone by MobileYouth.org featuring trust, loyalty, net promoter score
by Graham Brown (mobileYouth), Author & Director at mobileYouth - youth mobile culture on Oct 21, 2008
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Vodafone, like most mobile operators, faces the ongoing challenge of being relevant to the next generation of its customers (youth) while at the same time not losing its broad appeal. It could ...
Vodafone, like most mobile operators, faces the ongoing challenge of being relevant to the next generation of its customers (youth) while at the same time not losing its broad appeal. It could re-invent itself as another Blyk or Boost Mobile (nor would it want to) but at the same time, as with the current problem facing the BBC and the recorded music industry the beginnings of a disconnect with young consumers may not be felt today but represents the manifestation of a long term and, importantly, irreversible disease.
Some of the points I discussed in my presentation to Vodafone about the MobileYouth Report include
* How to build trust through relevance by drawing down on the insight from how brands such as Toyota (through Scion) have already achieved this
* How to be a remarkable youth brand (see Jones Soda)
* How to communicate directly with youth through their own channels (eg using Youtube rather than mass media and press releases (in this example we look at EA and the recent Tiger Woods "Jesus Shot" fiasco - which is also very funny).
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