Copyright © 2010 TeleManagement Forum, All Rights Reserved.
Business Services SymposiumRob RichManaging DirectorTM Forum Insights Research                             Copyright © 201...
Spectacular Growth in                                      Broadband users…                                               ...
…Accompanied by                                        myriad                                        m riad challenges1.  ...
Agenda- Transformation    Introduction       Chair: Rob Rich, TM Forum    9.00-9.30 Telstra’s vision of an “always-on”, in...
Agenda                                    Driving Innovation Across the                                                   ...
Agenda                               Managing Apps & Enriching the User                                                   ...
Copyright © 2010 TeleManagement Forum, All Rights Reserved.
Copyright © 2010 TeleManagement Forum, All Rights Reserved.
Copyright © 2010 TeleManagement Forum, All Rights Reserved.
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Transformation-01

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Transformation-01

  1. 1. Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  2. 2. Business Services SymposiumRob RichManaging DirectorTM Forum Insights Research Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  3. 3. Spectacular Growth in Broadband users… sers 3G+ Users (Millions) 3000 2500 2000 1500 1000 500 0 2007 2008 2009 2010e 2011e 2012e 2013e 2014e Source: Morgan Stanley, 20093 Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  4. 4. …Accompanied by myriad m riad challenges1. Economic uncertainty, especially in developed countries y p y p2. Customers spend more, but value orientation remains strong3. Continued price pressure for traditional/ core services4. Net neutrality as a global phenomenon?5. Proliferation of smart devices and apps6. Inexorable rise of mobile data traffic (and revenues?)67. Network evolution (IP build-out, early 4G)8. Next gen business models (4G, Cloud, Value chain, M2M) and monetization strategies (advertising, micropayments)9. Customer experience/ retention/ wallet share ebbs10 Growing profitability is the bottom line issue10.4 Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  5. 5. Agenda- Transformation Introduction Chair: Rob Rich, TM Forum 9.00-9.30 Telstra’s vision of an “always-on”, interactive connected world: taking Australia into the next generation Eli Gelman, CEO, Amdocs , , David Thodey, CEO, Telstra 9.30-9.50 Transforming the telecom industry by building a new model for the future David Erixon, Vice President, Products & Customer Experience, Yota 9.50-10.30 Panel Discussion: Moving the Customer to the Center of Transformation Programs Dave Dobbin, CEO, Mobilicity Milan Hain, CIO, T-Mobile Slovensko James Doyle, Vice President Strategy & Innovation, Arantech Igor Sarenac, Vice President, Worldwide Communications, Convergys 10:35 10:35- 11:00 Break5 Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  6. 6. Agenda Driving Innovation Across the Business 11.00 11.25 11.00-11.25 Joint Presentation: Building New Strategies to Reenergize Your Revenue Streams Fernando Reymundo, CEO, KPN Spain Lucas Skoczkowski, CEO, Redknee 11.25-11.45 Joint Presentation: Building New Strategies to Reenergize Your Revenue Streams Anuj Kapur, Country Manager, India, Telcordia Technologies Yogesh Malik, Chief Operating Officer, Uninor 11.45-12.05 Presentation: Service Provider Transformation - Mapping the shift from cost-driven priorities to business-driven initiatives Marc Rotthier, VP Sales WW, Communications and Media Solutions, Enterprise Services, Hewlett Packard 12.05-12.30 Joint Presentation: Evolution or Revolution, Change or Transform T f Lars Reichelt, CEO, Cell C Paul Quarterman, Head of Global Business Consulting, Huawei Software, Huawei6 Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  7. 7. Agenda Managing Apps & Enriching the User Experience Moderator: Tony Poulos, BSS Evangelist, TM Forum 2.00-2.25 Presentation: The cloud i mobile’s silver li i 2 00 2 25 P t ti Th l d is bil ’ il lining Drew Bamford, Associate Vice President of User Experience, HTC 2.25-2.45 Presentation: The role of apps in advertising and mobile in 2020 the future of advertising Scott Seaborn, Head of Mobile Technologies, Ogilvy 2.45-3.05 Presentation: Enabling services and managing the apps g g g pp experience Antonio Cruz, Project Manager, Software Architect, SAPO, Portugal Telecom 3.05-3.30 Panel Discussion: Best practices in avoiding OPEX g p g growth while delivering 1000s of applications Johanne Mayer, Director Communication Systems & Applications Integration, Alcatel-Lucent Denis Kennelly, VP Development & CTO of Telco Solutions, IBM Tivoli María Aránzazu Toro Escudero, Product Leader Service Layer Architecture Innovation, Telefonica7 Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  8. 8. Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  9. 9. Copyright © 2010 TeleManagement Forum, All Rights Reserved.
  10. 10. Copyright © 2010 TeleManagement Forum, All Rights Reserved.
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