Using Barcodes and Mobility to Improve Your Asset Management Processes

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Utilize barcodes, barcode scanners and mobility to improve your Asset Management process and bring data integrity, accuracy and real-time updates to your CMDB or asset repository.

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Using Barcodes and Mobility to Improve Your Asset Management Processes

  1. 1. Splitware Mobility Platform Using Barcodes and Mobility to Improve Your Asset Management Solution
  2. 2. Agenda • Introduction – Definition of mobility in IT Asset Management – How mobility solutions target ITAM Best Practices • Mobility in IT Asset Management – Who are mobile ITAM users – What are mobile ITAM use cases • Business Benefits of using Mobility in IT Asset Management – Efficiency – Accountability – Database Integrity
  3. 3. What is Mobile ITAM?  IT Asset Management “Processes that leverage and improve the efficiency of IT Assets” 1. Inventory Tracking: Populating an IT Asset Database/Repository 2. Lifecycle Management: Planning, acquiring, deploying, upgrading, etc 3. Configuration Management: Identifying and recording IT components  ITAM products: • Database/CMDB • Actions/interactions for managing inventory, lifecycle, and configuration  Mobile ITAM solutions: • Actions/interactions for managing inventory, lifecycle, and configuration while mobile • Connecting/Interacting with CMDB/Asset database from a mobile device
  4. 4. How We See Mobility in ITAM Mobile ITAM Use Cases • Receive and tag assets • Create asset records • Track/assign equipment • Manage inventory in warehouses • Manage Incidents & Work Orders • Issue and Deliver equipment • Perform physical Inventory • Perform cycle counting of bulk inventory • Implement Field Service operations • Inspect / Maintain equipment in the field • Transfer equipment with Electronic Signature
  5. 5. ITAM Best Practices • Best Practices for ITAM strive to: – Reduce IT-related costs, save money – Gain better control of IT assets – Reduce Risk – Increase accountability of IT assets – Improve performance of IT assets – Improved productivity of IT assets • Mobile ITAM solutions address: – Improving efficiency and productivity of mobile ITAM workforce – Gathering more accurate information in a more timely fashion – Providing real-time access to trustworthy data – Enabling well-informed decision-making •
  6. 6. Meeting ITAM Challenges Challenge How Mobility can Help Keeping asset Information up-to-date between Inventory Runs, especially with a large # of assets A mobile solution that allows a User to view and update asset records in the field where changes occur gives those Users an easier and more effective way of capturing asset changes. Accurately capturing asset information, avoiding manual data entry errors A data capture solution that eliminates or minimizes human error will greatly improve the integrity of the data. Mobile solutions that incorporate barcode scanning or RFID tag reading remove the need to write or type coded information. Reducing / minimizing cost and effort of tedious asset management activities, such as Physical Inventory Where possible, completely automated systems remove the need for certain operations. Mobile solutions that provide efficient User Interface features and automated data entry assistance help to speed up tedious operations.
  7. 7. Who is the mobile ITAM Workforce? • Receiving Dock staff • Equipment Installers • Daily Asset Management (MAC, Shipping, etc) • Field Service staff (break/fix incidents, replacing equipment) • Warehouse/Building Inventory Personnel • System managers, monitoring status
  8. 8. Mobile ITAM Use Cases • Receive assets as they enter the environment • Move assets within the environment • Fix/replace broken assets • Update/modify deployed assets • Cycle Count bulk Inventory items • Decommission assets at End of Life • Perform spot-check or full Physical Inventory
  9. 9. Receiving Assets and Inventory • Receive Fixed Assets as they enter the environment • Associate received item with outstanding PO • Assign unique Asset ID to each trackable piece of equipment received • Tag the asset with Asset ID • Create asset records in the CMDB (or other IT Asset database) • Receive Bulk Inventory • Associate item with outstanding PO • Record the quantity received
  10. 10. Install / Move / Add / Change • Tasks: – Installing Equipment – Managing individual and group moves / relocations – Tracking ownership of equipment – Keeping the asset database up to date • • Process: – Pull up existing asset record – Make changes to record – Save record •
  11. 11. Incidents and Work Orders • Tasks: – Tracking Trouble Tickets – Assigning / Re-assigning tickets – Fixing/Replacing broken equipment – Updating work orders, incidents, and associated asset records • • Process: – Find / open /create Incident ticket, work order – Populate information – Save ticket / work order •
  12. 12. Update/Modify Deployed Assets • Tasks: - Modify status, owner, location, disposition, etc • Process: - Scan barcode tag with Asset ID - Pull up asset record - Review asset information - Update as necessary - Save asset record
  13. 13. Dispose / Decommission • Identify assets to be decommissioned • Set up form to specify new status information • Quick Scan each asset - Asset tag - And/or serial number
  14. 14. Physical Inventory • Select location to perform inventory • Scan all items in that location • Reconciliation occurs at the database/CMDB
  15. 15. Cycle Counting • Select desired bulk inventory item – Via location scan or selection – Via item code scan or selection • Physically count the item • Update the Inventory record • Save the Inventory record
  16. 16. Business Benefits of Mobile ITAM • Efficiency • Database Integrity • Accountability
  17. 17. General Mobility Trends • Increased Business use of mobile devices – Accommodating an increasing quantity of mobile devices – Taking advantage of increasing power/functionality • Need to become operationally efficient – Instant, real-time, information usage – Expectations of immediate and accurate access to corporate data • Economic pressures to increase workforce productivity – Stay competitive – Do more with less
  18. 18. Value Proposition • Improve Efficiencies – Shorten mean time to repair for open incident tickets, tasks, work orders, etc, increasing customer productivity – Provide bi-directional access to information on the spot – Improve mobile worker productivity by 30-50% • Improve Accuracy / Database Integrity – Minimize human errors by using electronic data capture, immediate data validation, and other user interface controls – Provide ability to track transactions as they occur • Enforce Accountability – Incorporate checkpoints and controls into mobile processes – Gain 100% visibility into real-time operations from anywhere
  19. 19. Summary • Mobile ITAM Solutions allow you to better achieve process and best practice goals • Mobile ITAM Solutions serve your mobile ITAM workforce and should cater to their needs • Effective Mobile ITAM Solutions will improve workforce efficiency, database integrity, and IT asset accountability • A good Mobile ITAM Solution should provide ROI in less than one year
  20. 20. Contact Us Contact Us: sales@mobilereach.com 919-336-2500 www.mobilereach.com

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