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Offline Mobile Solutions For ServiceNow

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  • 1. Optimize  Field  Operations  With   Offline  Mobile  Solutions  for   Mobile Reach
  • 2. •  Nasrin Azari, President of Mobile Reach •  Justin Boeckler, Chief Product Architect Presenters  
  • 3. •  Introduction to Today’s Topic •  Discussion of Offline Mobile Solutions •  Example Use Cases & Benefits •  Product Demonstration: Mobile Reach Splitware for ServiceNow •  Summary •  Q&A Agenda  
  • 4. •  ServiceNow = Cloud-based ITSM+ Platform •  Mobile Reach = Enterprise Mobile Solutions for IT Professionals Ø  Providing mobile IT solutions since year 2000 Ø  Connected with ServiceNow since 2010 Ø  Focus on Native/Offline Enterprise mobile solutions Ø  Special features for barcode scanning, RFID, Signature Capture, etc Ø  Splitware Mobility Platform is flexible, scalable, and also ITSM+ •  Together: Integrated Cloud-Mobile ITSM+ Platform Introduction  
  • 5. Integrated  Cloud+Mobile  IT   Environment  
  • 6. Why  is  Offline  Mobile  important?   •  Mobile  users  often  work  in  disconnected  environments   •  Wireless  connectivity  is  unreliable   •  Frequent  data  transfer  negatively  affects  application   performance   •  Quick,  repetitive,  operations  require  immediate  system  response   •  Bottom  Line:   Ø  Users  need  the  ability  to  WORK  whether  connected  or  not   Ø  Certain  mobile  apps  require  support  for  immediate-­‐response  
  • 7. Offline  Mobile  Use  Cases   •  IT  Asset  Management   Ø  Receiving:  Create  asset  records,  associate  with  POs   Ø  Lifecycle:  Update  existing  asset  records  based  on  daily  activity   Ø  Batch:  Easily  and  quickly  make  changes  to  a  large  number  of  assets   •  Work  Order  Management   Ø  Review  /  Update  /  Dispatch  /  Re-­‐assign  a  Work  Order  Task   Ø  Complete  /  Close  a  Work  Order  Task   •  Inspections   Ø  Track  process  and  results  of  an  equipment  (or  other)  inspection   •  Miscellaneous   Ø  Custom  operations  
  • 8. Offline  Best  Practices   •  Cache  relevant  data  while  connected  for  offline  use   •  Minimize  cached  data  to  what  is  necessary   •  Protect  all  data  stored  offline  via  encryption   •  Control  application  usage  via  offline  authentication  &  locking   •  Incorporate  conflict  detection  and  synchronization  between   offline  and  online  users   •  Allow  offline  users  to  control  network  usage  and  data  transfer  
  • 9. MR  Splitware  for  ServiceNow   •  Native clients on all enterprise-ready mobile platforms •  Offline/disconnected operation as well as real-time/connected •  Comprehensive barcode / RFID scanning capabilities •  Sophisticated caching and synchronization •  Task-oriented mobile applications •  Access to device accessories: GPS, scanners, camera, fingerprint, etc •  DoD-level security: encryption, authentication, app locking, etc. •  AppStudio: a non-coding, cross-platform, rapid native mobile app development environment
  • 10. Product  Demonstration   Mobile  Reach  with  ServiceNow   Asset  Lifecycle   Asset  Batch   Justin  Boeckler   Product  Architect,  Mobile  Reach  
  • 11. Summary   • When  to  Consider  Mobile  Reach  for  ServiceNow   Ø  Users  require  or  benefit  from  offline  operation   Ø  Use  cases  require  a  barcode  scanner,  RFID  reader,  or  other  accessory     Ø  Users  need  access  on  a  variety  of  tablets,  smartphones,  and/or  PDAs   Ø  Users  are  task-­‐oriented,  and  require  a  UI  catered  to  their  task   •  Asset  receivers  who  need  to  unload/unpack  boxes  and  affix  barcodes   •  Field  technicians  who  are  responsible  for  processing  work  orders   •  Inspectors  who  are  performing  maintenance  on  critical  equipment   Ø  Organization  requires  a  highly-­‐secure  mobile  solution  
  • 12. Q/A  &  Contact  Information   •  Nasrin  Azari   Ø  nazari@mobilereach.com   Ø  919-­‐386-­‐3578   •  Justin  Boeckler   Ø  jboeckler@mobilereach.com   Ø  919-­‐336-­‐2509