Automate IT Asset Management With Mobile Applications

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Automate IT Asset Management With Mobile Applications

  1. 1. Splitware Mobility Platform Automate IT Asset Management Processes with Mobile Applications
  2. 2. Agenda • The Who, Why, and What around Mobile ITAM • Some Mobile ITAM Use Cases and Examples • Calculating the Value and determining ROI for Mobile ITAM • Making choices in your Mobile ITAM solution • Ensuring an optimal implementation and ongoing success
  3. 3. ITAM Best Practices • Best Practices for ITAM strive to: – Reduce IT-‐related costs, save money – Gain better control of IT assets – Reduce Risk – Increase accountability of IT assets – Improve performance of IT assets – Improved productivity of IT assets • Mobile ITAM solutions address: – Improving efficiency and productivity of ITAM workforc – Gathering more accurate information in a more timely fashion – Providing real-‐time access to trustworthy data – Enabling well-‐informed decision-‐making
  4. 4. Who is the mobile ITAM Workforce? • Receiving Dock staff • Equipment Installers • Daily Asset Management (MAC, Shipping, etc) • Field Service staff (break/fix incidents, replacing equipment) • Warehouse/Building Inventory Personnel • System managers, monitoring status
  5. 5. Mobile ITAM
  6. 6. Business Benefits Improved worker efficiency Ability to capture more complete and more thorough information Generating a more accurate IT asset repository Allowing for better ITAM decisions AND higher productivity
  7. 7. Why Implement Mobile ITAM? • Effective ITAM depends on trustworthy information – Asset locations, statuses, owners, disposition, etc – Better decisions require more and better data • Better data requires more accurate data capture – Automate data capture as much as possible – Provide tools for users to capture information once, at point of action • ITAM workers are often mobile – Receiving, moving, installing, updating equipment, tracking, etc Mobile ITAM is key to an effective overall ITAM strategy!
  8. 8. Some Mobile ITAM Use Cases • Receive and tag assets • Create asset records • Track/assign equipment • Manage inventory in warehouses • Manage Incidents & Work Orders • Issue and Deliver equipment • Perform physical Inventory • Perform cycle counting of bulk inventory • Implement Field Service operations • Inspect / Maintain equipment in the field • Transfer equipment with Electronic Signature
  9. 9. Install / Move / Add / Change • Tasks: – Installing Equipment – Managing individual and group moves / relocations – Tracking ownership of equipment – Keeping the asset database up to date • Process: – Pull up existing asset record – Make changes to record – Save record
  10. 10. Receiving Assets • Receive Serialized Fixed Assets as they enter the environment 1. Associate received item with outstanding PO 2. Assign unique Asset ID to each trackable piece of equipment received 3. Tag the asset with Asset ID 4. Create asset records in the CMDB (or other IT Asset database)
  11. 11. Incidents and Work Orders • Tasks: – Tracking Trouble Tickets – Assigning / Re‐assigning tickets – Fixing/Replacing broken equipment – Updating work orders, incidents, and associated asset records • Process: – Find / open /create Incident ticket, work order – Populate information – Save ticket / work order
  12. 12. Dispose / Decommission • Set status and status reason • Quick Scan each asset – Asset tag – And/or serial number • ITAM workflow updates each unique asset record
  13. 13. Physical Inventory • Select location to perform inventory • Scan all items in that location • Reconciliation occurs at the database/CMDB
  14. 14. Valuing Mobile ITAM • Remember that mobile solutions are process improvements • Consider the current inefficiencies in your ITAM processes • Estimate or identify the process improvements expected or achieved with Mobile ITAM • Calculate the value of those improvements Mobile ITAM improves your existing ITAM processes to create a better functioning ITAM operation
  15. 15. Calculating Mobile ITAM ROI 1. Identify mobile ITAM users 2. Map out existing processes – Identify inefficiencies, duplication of effort, data capture problems, etc – Associate a cost to all of these problems & inefficiencies 3. Map out new processes – Remove or reduce inefficiencies – Improve data capture accuracy and completeness 4. Monetize the results – Identify time savings  convert to $$ – Identify data and accuracy improvements  convert to $$
  16. 16. Implementation Choices… • What Mobile Device(s) to Use? • Barcode and/or RFID? • Point solution or mobile platform? • Build or Buy?
  17. 17. What Mobile Device to Use? • Mobile Device choice – Form factor – Company policy / standards – Wireless capability – Ruggedness – Price – Barcode or RFID scanning
  18. 18. Barcode and / or RFID? • Barcode – Relatively inexpensive – Point and shoot scanning – Easy to identify an individual asset / tag – Best for performing tasks for specific assets – Tedious for reading a group of asset tags • RFID – Relatively expensive – Line of sight not required for scanning – Very quickly read a whole group of RFID tags – Passive versus Active – Challenges in reading specific tags or ensuring a complete reading
  19. 19. Point Solution or Platform? • Point Solution – Solves one specific problem – Integrates to one specific application – Is often packaged in with your ITAM product – Usually “easier” to acquire and pinpoint features • Platform – Better overall mobility features – More flexible to address future needs – Scalable to other areas of your organization – Usually more valuable, if you find the right fit
  20. 20. Build or Buy? • Buy – You want to take advantage of mobility experts – You do not have mobile software dev expertise – You have a deadline or compressed timeline – Your environment is highly dynamic • Build – You have, or can easily get, mobile experts/developers – You have very specific and unusual requirements – You have a homogeneous environment – You expect to retain the solution (and developer!) for a significant amount of time
  21. 21. Recipe for Long-term Success • Prioritize your Needs first, Wants second • Balance Needs of today with Needs of tomorrow • Put measurements and success criteria in place • Plan out a Phased implementation • Learn from both your successes and failures
  22. 22. Focusing on Needs • Mobile ITAM is all about process improvement – What inefficiencies or problems can be resolved with a mobile solution? – Prioritize the solutions based on relative value – Focus on functionality first, sizzle second • Mobile Solutions change the way you work – Don’t forget about the people factor – Involve the end-‐users when designing the solution – Simplicity in the user interface / experience is KEY
  23. 23. Ensuring Ongoing Success • Is your chosen mobile ITAM Solution: – Easy to configure and administer? – Simple and Intuitive to your mobile users? – Well‐integrated with your existing tools and programs? – Able to meet or exceed your improvement expectations? – Easily scalable to meet your future requirements? If so, then you are well on your way to a successful implementation and deployment!
  24. 24. Summary • Mobile ITAM Solutions allow you to achieve process improvements and best practice goals • Mobile ITAM Solutions change the way your workers do their jobs and must be planned out carefully • An effective Mobile ITAM Solution will improve workforce efficiency, database integrity, and IT asset accountability • A good Mobile ITAM Solution will provide ROI in less than six months
  25. 25. Contact Us Contact Us: sales@mobilereach.com 919-336-2500 www.mobilereach.com

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