h.Konekt usage<br />h.Konekt helps you achieve the same by<br />Increasing Direct Revenues<br /> Ensuring Repeat Business<br /> Maximizing revenue by cross selling and up selling services<br /> Helping in improving Customer Satisfaction Ratio<br />
Direct Revenues<br />How do you Increase Direct Revenues ?<br />Use your branded mobile website/apps powered by h.Konekt:<br />This platform has a feature which <br /> - hosts<br /> - designs <br /> - manages Mobile websites <br />Helps your business to <br /><ul><li>Get -Direct Room</li></ul> -Banquet<br /> -Table reservation request<br /><ul><li> Showcase contact details </li></ul> and location maps<br /><ul><li> Integrate location API’s allowing</li></ul> hotels to track customers<br /><ul><li> Integration with GDS or online booking engine
Give updates on latest offers, events & f&b promotions
Promote stay/holiday packages</li></li></ul><li>Direct Revenues<br />Publish Mobile Ads via h.Konekt: <br /> Use h.Konekt to publish banner ads that are displayed on the mobile ad networks. <br /> These ads can be targeted based on <br /> -handsets<br /> -customer demography <br /> -website types<br />Banner ads when clicked on can be redirected to a<br />Landing Page<br />Mobile Website<br />Call connect feature -This feature helps to directly connect to the booking managers phone of the respective hotel <br />Text Based<br />
Direct Revenues<br />Use h.Konekt’s direct marketing tools:<br />To reach out to customers via Email, Social Media or Push/Pull based Text Message campaigns<br />Short code/ Free Dial helps in<br /> - Integration with Print and traditional advertising media or tent cards helps in creating direct leads<br /> - Promoting coupon campaigns, surveys and polls.<br /> <br />Short code Free Dial <br /><ul><li>Dedicated short code for receiving messages
e.g. Text Lotus Spa to 5607077 </li></ul>Nachos belongs to which country ?<br /> A :Spain ,B : Mexico<br />Call 020 41464120 if your answer is A<br /> or <br />020 41464121 if your answer is B<br />As soon as the customer dials the number, the call is disconnected and the coupon is received on the phone<br />
Repeat Business<br /> How do you get repeat business?<br />h.Konekt feedback module: <br />Our Mobile/iPad/touch screen<br /> /Email based Feedback <br /> system allows hotel to capture <br /> customer feedback more <br /> efficiently and reward them with<br /> repeat coupons and offers.<br />h.Konekt Customer Profiling Module: <br /> Our customer profiling software, which integrates with Hotel Website and Mobile Site, captures customer preference on every reservation. You serve a customer better by giving him what he wants.<br />
Repeat Business<br />h.Konekt Marketing Modules:<br />Emailers, Text Based Messaging, Mobile Website/Application and Social media integration allows hotels to engage with customers updating them on new offers and events.<br />Auto Alerts:<br />h.Konekt alerts hotels on Customer’s birthdays/anniversaries and an option to send them a special offer. <br />
How do you cross sell and up-sell using h.Konekt?<br />h.Konekt cross selling module: <br />This module allows hotels to sell/pre-book amenities like Golf Tee, Spa’s, and offer coupons of restaurants before the guest checks-in and during his stay, which increases direct revenues.<br />h.Konekt up selling module: <br />This module helps to provide information or offers regarding how the customer could upgrade rooms, stay packages, food offers based on customer choices. This helps to generate additional revenues.<br />Cross sell and Up sell<br />
Customer Satisfaction<br />How do you Increase Customer Satisfaction ratio?<br />Konekt Integrated CRM:<br />Konekt integration with your Property Management systems and/or online booking engine helps in<br />Meeting customer’s specific requirements (i.e. Pillow options, smoking/non smoking rooms, choice of wine, etc). <br />Know which coupons/offers customers respond to.<br />Ease of reservation and confirmation of bookings via text or Mobile application.<br />Generating auto alerts for airport pick-up& drop details, special greetings and upgrade offers.<br />
h.Konekt is your single window system to<br /> reach out and interact with customers<br />Mobile web &applications<br />Hotel<br />Free Dial<br />Konekt Platform<br />Integrated Social Media<br />PMS/POS software<br />Email Marketing<br />Mobile Ads<br />Interactive Text message solutions<br />360o View<br />
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