The Mainline Story Technology that enables business. Michael Moretti
About Mainline Founded in 1989; 21 year partnership with IBM Specializing in System z, Power Systems (Systems p, System i) System x, System Storage, Software, Networking, and Services More than 600 employees nationwide $750M in revenue in 2009 Nationwide coverage with corporate headquarters in Florida and offices in Los Angeles, Chicago, Toronto, Sao Paulo, and Monterrey
Recognition 98% Customer Satisfaction PREMIER Business Partner Status IBM Beacon Award IBM BP Leadership Award IBM Dynamic Infrastructure Specialty Elite Certified IBM Software Value Plus Wyse Visionary Partner of the Year First National VMware Partner VMware Technical Achievement Award VMware Desktop Virtualization Partner of the Year Cisco’s Customer Satisfaction Excellence Distinction Novell Data Center Partner of Year
Product mix IBM System Z 30% Mainframe IBM Power 30% Linux/Unix IBM Storage 23% IBM System X 13% Intel Based Solutions 2% Other 2%
Technical Resources Linux Deployment New Workloads Consolidation Hosting Capacity Planning Platform Modernization System z Systems Engineers (SEs) | Technical solution design with customer and account executive. Mainline holds more than 500 technical certifications. Systems Engineers – Product Specific Technical Expertise High Availability Linux Deployment Consolidation Virtualization BI Oracle, DB2 set up TOGAF Power Virtual Desktops Server Consolidation VMware Windows Linux Deployment Blades & High end x IBM Director System x XIV Protect Tier Storage Management Storage Virtualization System Storage WebSphere Tivoli Information Mgmt Rational Lotus Operating Software Systems Architects Design and propose cross-platform solutions. IBM Software Value Plus Partner Techline Centralized team of Systems Engineers dedicated to increasing Sales and SE productivity. BP Innovation Centers Provide education to customers on IBM hardware and software products. Software & Solutions
Focus Areas Performance Management/ Assessments Business Continuity/ Disaster Recovery Networking and Security Dynamic Infrastructure Project-based Services Virtualization Consolidation Installation/ Implementation High Availability Migrations/Conversions Data Protection IT Staffing Managed Services Technical Support ADVISORY SERVICES IT OPTIMIZATION INFRASTRUCTURE SERVICES HUMAN CAPITAL MAINLINE PROFESSIONAL SERVICES
Our IBM Relationship Mainline is an SP1. What is an SP1? This means Mainline purchases most products directly from IBM, not a distributor Why does it matter? IBM team dedicated exclusively to Mainline We go directly to our dedicated IBM team with issues – not having to relay them through a distributor Easier administration - no “middle man” Quicker order entry - means timely delivery information, dates
Client Centric Team Solution Specialists Virtualization Business Resiliency Business Intelligence IT Optimization Security Cloud Customer Care Contracts Orders & Movements Billing Customer Satisfaction Brand Specialists System z System x System p System i System Storage Software & Solutions Services Techline Hardware Configuration Support System z Software Pricing Support System Assurance Technical Q&A Server Studies I/O Studies – Disk & Tape Customer AE IBM
Why Work with Mainline? Achieves high level of customer satisfaction (98%) Sells all IBM solutions and enhances value with other strategic partners Invests in resources and solution areas Deep technical knowledge Committed to providing the best solution for the customer Brings the best value, ease of doing business, flexible payment options and real expertise Provides comprehensive, end-to-end solutions Provides customer financing Trusted partner, advisor and advocate
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