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SALES TRAINING

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  • 1. FORAND WINBACKS ONLY NEW CUSTOMERSHELLO, Mr./Mrs. ___________.This is _______________ of Miragent Communications, an authorized partner of BellSouth.How are you today? Great! The reason I’m calling today is to share some information with youAbout our company. We aid BellSouth in obtaining and retaining small business accountsThrough providing excellent customer service and discounted phone rates.Mr./Mrs. ________________, do you feel that your current phone provider is meeting all of yourCustomer service needs? Wonderful! I am going to be in your area on ____________________And would like to stop by and introduce myself. Are you available at ___________________ ? FOR BELLSOUTH CUSTOMERS ONLY HELLO, Mr./Mrs. ___________. This is _______________ of Miragent Communications, an authorized partner of BellSouth. How are you today? Great! The reason I’m calling today is to share some information with you About our company. We aid BellSouth in obtaining and retaining small business accounts through providing personalized customer service. Mr./Mrs. ________________, do you presently have a personal BellSouth Account Executive that Handles all of your BellSouth questions and concerns? Wonderful! I am going to be in your area on ____________________ and would like to stop by and introduce myself. Are you available at ___________________ ?
  • 2. PRE CALL PLANNING Pre call planning Review your 1st list of contacts or lead generator. is crucial to your new business success. success Make a commitment to call on a specific number let’s get to work and make things happen. of prospects daily, weekly, and monthly – just do it! Here are some suggestions: Determine how you will make these calls, are these cold calls or scheduled calls. If you determine that scheduling appointments by phone is your best route for success, remember, the phone is not for making presentations. You will best service your customer by scheduling an appointment to review and discuss how our company can benefit his/her needs.Be professional, friendly and If you determine that cold calling your customer is best, know Most of all, enthusiastic. with whom you need to speak (who is the authorized decision maker). Do your homework!
  • 3. Discovery Discovery Identify the customer needs – current/future The meeting/discovery process is time used toIdentify the customer needs Meeting Meet Discover The meeting/discovery process is time used to identify the customer needs – current/future Best method is getting the bill – Also use multiply discovery questions Discover Discover How important is communication How much Long Distance? service to your business? Any Toll Free Is the majority of your business via voice services or internet? Internet – DSL/Cable/Dial Number of lines How do you see your business growing? Features including voice mail
  • 4. Proposing Proposing Recommending When proposing a solution – propose a complete communication solution including local, long distance, & internet options along with the promo’s T S N O U I O L When proposing an upgrade solution Propose a complete solutionTHE PROPOSAL SHOULD BE A SINGLE PRICE PRESENTATION

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