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Rave Knowledge Work

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Slides for staff training session, Tools for Knowledge Work - looking at Ravensbourne and external resources

Slides for staff training session, Tools for Knowledge Work - looking at Ravensbourne and external resources

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  • 1. Tools for Knowledge Work Miles Metcalfe, 2008-10-15
  • 2. Knowledge work • Coined by management theorist Peter Drucker 50 years ago • People are employed for what’s in their head rather than for manual labour, or following someone’s process • Supposed to be more empowered when self-managing
  • 3. Epistemology • Empiricism (observe the facts) • Rationalism (think things through) • Constructivism (formulate new ideas)
  • 4. Key Ravensbourne tools • search.rave.ac.uk • intranet.rave.ac.uk • confluence.rave.ac.uk • learn.rave.ac.uk • forums.rave.ac.uk • survey.rave.ac.uk
  • 5. Search • First port of call for finding out information • Use the search box • Use Google • Search shortcuts
  • 6. Search demo
  • 7. Creating content • Intranet: Contribute. Formal workflow. • Others (Forums, Confluence, Learn) are web-form based. Less formal.
  • 8. Content demo
  • 9. Everyday tools • On the web: • Search • Restricting by site • CC search • Bookmarking
  • 10. Demo
  • 11. Everyday tools • In email: • Filters • Priorities • Tags
  • 12. Demo
  • 13. Everyday tools • Microsoft Office: • Document properties • Microsoft Word: • Outline view • Headings and Tables of Contents • Styles
  • 14. Demo
  • 15. RSS – internet your way • RSS: really simple syndication • Subscribe to “web feeds” • Stay up to date • Lots of other cool stuff
  • 16. Demo
  • 17. Social bookmarking • Save your bookmarks on line • Access from any browser • Share with co-workers • Mine knowledge other people have saved and commented • Subscribe via RSS!
  • 18. Demo
  • 19. Tools to get • Social bookmarking • iGoogle • Google Reader – get started with RSS • Doodle – easier scheduling?
  • 20. Badger ICT for... • An RSS reader • Firefox • Thunderbird • Pidgin/Adium
  • 21. Thanks!