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In practice, service management is delivering reliable, efficient, cost effective and intuitive service offerings that deliver tangible value to our business or organization.
Over the past several decades, numerous companies were launched within heroic cultures that focused on “just get it done”. In an effort to address the issue, industry groups have promoted a monolithic all consuming program approach that drives through the organization like a freight train. Inevitably, tangible improvement within these cultures with this approach is elusive and difficult.
Through numerous improvement efforts, we have found is that there is alternative way, a continuous ground up approach that takes incremental steps on a daily basis to achieve tangible results faster, cheaper, and more consistently.