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Easy ECM: Content Management That Works the Way You Do
 

Easy ECM: Content Management That Works the Way You Do

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The legacy of ECM systems is one of complexity, both for implementers and users alike, which is why for most organizations email applications and shared drives are still the dominent form of ...

The legacy of ECM systems is one of complexity, both for implementers and users alike, which is why for most organizations email applications and shared drives are still the dominent form of “content management” and why many ECM technologies are best known as “shelfware”. But there is an alternative, offering users a content management system that works the way they do today without the need for changes in business process or the use of multiple disperate applications to solve business problems.

Join Alfresco Partner of the Year, Zia Consulting to learn how we are providing enterprises with Easy ECM business solutions built on Alfresco. We will cover areas such as:

Working in Microsoft Office with Alfresco Office Workdesk
Email Integration for Microsoft Outlook and hosted email
Simple Contract Automation with Alfresco Workdesk
In-Process Capture within Alfresco providing “Extraction as a Service”
ECM Anywhere with On-Premise, Cloud, and Hybrid
ECM on Anything with Alfresco Mobile and Mobile Workdesk
In the webinar we will present a number of case studies covering both vertically targeted solutions as well as “horizontal” use cases recommended for virtually any enterprise or government organization.

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  • Really?? ECM was created to help with control and business processes, but it morphed into a beast that does not interact with its users well. Knowledge worker are working in difference ways.
  • The future of ECM, Cloud and MobileWelcomeThank you for coming…I am…
  • We store a lot of content, but how much of it is useful?
  • …so that leaves us with this
  • Companies pay a lot of money for solutions…that sometimes under deliver
  • I don’t just want collaboration, I just don’t want workflow…I want it in the context of the solution.
  • The future of ECM will be working across the boundaries, but the majority of interaction will be through the consumers of content…which can live outside the firewall.
  • Our primary workflow, collaboration and LOB tools are still email and share drives!
  • Gartner: 2015, sensitive content will still be managed by a small number of key roles INSIDE the fire-wall. There is still a fair amount of hesitation to go “all cloud”…Gartner: 2015 The bulk of content will be outside the firewall, used by the majority of workers. We are ready – most of us want to work this way…we are just stopped by legal and finance.
  • FLEXIBILITY #1 – Hybrid Deployment (Cloud, On-premise, Synced): This slide is meant to be a place to bring up the idea of Hybrid ECM. “We talked about performance, but another benefit of Alfresco’s open platform is Flexibility. With Alfresco, you can deploy it in many different ways, depending on your specific needs. We have customers who use Alfresco on standards-based platforms (like Linux) behind their firewall. We have customers who have deployed Alfresco on their own Amazon Web Services instances. And we have customers who use Alfresco in the cloud as a full SaaS service. We, and the industry, calls this Hybrid ECM – where cloud, mobile and on-premise technologies can work together to meet the needs of the entire enterprise. Only Alfresco has been able to offer a truly integrated, hybrid ECM solution – and this has been recognized by the likes of the 451 Group and Gartner. In fact, Kenneth Chin, a Gartner Research VP of ECM, has said that “A hybrid architecture will make content integration and information sharing easier.”
  • This 70% is not managed by ECM toolsContent Management Systems have been easy and don’t work the way people work! The worst part is…
  • Gartner predicts that Enterprise content will grow by 500% over the next 5 years. >70% of that content is Unstructured – Not Managed by an ECM system
  • Really?? ECM was created to help with control and business processes, but it morphed into a beast that does not interact with its users well. Knowledge worker are working in difference ways.
  • …but the world is much different…content is now completely integrated into our lives and the line between work and private blurs more and more every day…
  • CHALLENGE #2: MOBILE… specifically, the fact that USERS are driving MOBILE ADOPTION (the organization HAS to deal with it, whether they are ready or not)Bring your own disasterUser-forced MobilityContent owners, content creatorsDriving adoption of consumer-born cloud servicesAntithetical to efficiency & process1-4 organizations challenged by cloudGartner: by 2015, 60% of information workers will interact with content via mobile devices
  • ECM so Easy You Want to Use It. The demo later will show you a set of tools that work the way you work.
  • * Single unified content hub – with simple collaboration* Tools:Office DocumentsEmail IntegrationEnterprise SearchIntegrated with my business applicationsAvailable on mobile devicesAvailable anywhere (cloud / cloud sync)
  • What’s behind case management UI – content repository (content hub)Handles the document management elements – create, edit, review, approve+ enterprise features – version, securityNeed flexibility for inputs/outputs (from capture to email) – open platform/standardsNeeds to be enterprise class – scalability/performanceAnd needs to allow for full collaboration internal/external
  • What’s behind case management UI – content repository (content hub)Handles the document management elements – create, edit, review, approve+ enterprise features – version, securityNeed flexibility for inputs/outputs (from capture to email) – open platform/standardsNeeds to be enterprise class – scalability/performanceAnd needs to allow for full collaboration internal/external
  • CONNECTED CASE MANAGEMENTw/in your enterprise & outside – connected to systems – email, ecm, electronic signature, external collaborationLike iManage – centralized on a single technology platform – “content hub” – with inputs from capture, email, etc…Alfresco – “The right content, to the right person, at the right time” – role based, time basedWe would add – in the right locationAnd that go anywhere with you – on any device – web, desktop/office, mobile
  • Work with legal, work with government, othersCommon concerns about cloud – but want benefits: pricing, flexibility, ability to spin up/down sites for collaboration (cases)Work w/ public cloud for those interested – including managed application serviceBut also conversations on “private cloud” – benefits of cloud in your data center, other private/secure hosted environmentAll the way through MTNow as multi-tenant offering
  • ToolboxToday - “onslaught of information – electronic documents, emails, paper, fax… - Need a solution to manage/control.Case management – providing you content in context.

Easy ECM: Content Management That Works the Way You Do Easy ECM: Content Management That Works the Way You Do Presentation Transcript

  • REALLY?
  • Mike Mahon CEO Zia ECM
  • • What employees want • Email and Collaboration • Data that moves with me aka “Dropbox” • Ease of Use not Business Process • Tools That Work not Sharepoint • Mobile • What enterprises need • Security • Reliability • Scalability • Content Connected Enterprise Not silos • Lower TCO The Consumerization of Enterprise IT
  • of information is subject to regulatory obligations5% of corporate data is of business value 25% is subject to legal holds 2% AIIM Survey
  • Is 68% of our information junk? How do you distinguish what matters?
  • This costs a lot
  • Will do whatever they want Empower Give them control
  • Consumer Cloud Traditional On Premise Approvers Consumers Authors 70% : 20% :10% ECM SWEET SPOT
  • SaaS CRM E-Mail Expenses Human Resources Content Management Must look nice and work great or…. People will stop using them…
  • 60% hybrid cloud opportunity 20% cloud only social collaboration file sharing personal work CRM HCM SMB 20% on-premise only ERP legal secure DOD backup compliance
  • The future of content management is hybrid “What differentiates Alfresco is that it has the full ECM functions that companies rely upon for high-value documents and processes, plus a cloud element that is fast to deploy.” Alan Pelz-Sharpe, 451 Research Research Director, Content Management & Collaboration
  • So ~70% of Our Content is Unstructured and
  • Content is Exploding Gartner Predicts 500% Growth in next 5 years
  • This Is What We Build
  • This Is What We Do Email Shared Drive
  • 1990s 2010s Long ago people danced and cheered at concerts Now they video, click, share, tweet… 1990’s 2010’s2010’s Long ago people worked at desks with client-servers Now they work behind fire walls, in the cloud and on (their)mobile devices
  • By 2015, 60% of information workers will interact with content via mobile devices. Gartner
  • What about today? My content problem is now!
  • Why Choose Zia & Alfresco? Tools That Work The Way I Do ECM
  • Easy ECM – What Is It?
  • • Create, Edit, Review, & Approve Documents • Version Control, Security, Audit Trails • Open Platform / Open Standards • Scalability & Performance • Integration Easy ECM – Open, Secure, Integrated The “Content Hub”
  • • Auto Classify & Extract • Rules & Behaviors • Activiti Easy ECM – Manage Automatically Behaviors, Auto Extraction & Process
  • • Desktop Sync • Hybrid Sync • Mobile • Secure External Collaboration Easy ECM – Data That Moves With Me Sync & Collaboration
  • • Your Enterprise Systems • 70% of Our Implementations Involve Case Management • “The Right Content, to the Right Person, at the Right Time” – in the Right Location Easy ECM Connected Case Management
  • • Office Integration • Non-office Integration • No client installation • Smart Share Drive Easy ECM Office Integration Tools That Work They Way I Do
  • • Mobile ECM • Alfresco Mobile • Fresh Docs • Mobile Workdesk • Mobile Content Applications • Mobile Business Solutions with Mobile Workdesk Easy ECM Mobile – Alfresco Anywhere
  • Easy ECM Want To Migrate Off Old Systems? Other Questions? Mike Mahon CEO mike@ziaconsulting.com Gi Lee Solutions Engineer Manager glee@ziaconsulting.com ECM