Staff Card Sort Instructions

1,967 views
1,797 views

Published on

Instructions for library staff on how to participate in a card sorting exercises to analyze library activities

Published in: Education, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,967
On SlideShare
0
From Embeds
0
Number of Embeds
28
Actions
Shares
0
Downloads
19
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Staff Card Sort Instructions

  1. 1. Help improve the library’s user experience Background Over the next few weeks, board member Michael Magoolaghan will be conducting some user research to determine: a) what activities library staff & patrons pursue at the library, and b) how we can make user’s interactions with the library even more successful & satisfying than they are now.
  2. 2. How You Can Help Library staff can help by participating in a series of card sorting exercises. These will involve listing common patron and staff activities and then sorting them according to a variety of criteria. You can also help by referring patrons who might be interested in participating in these exercises to Michael. He’ll be conducting weekend card-sorting sessions with patrons in the area across from the circulation desk for the next 5-6 weeks.
  3. 3. Staff Instructions - Week One Using the sticky notes and Sharpie pens on the table below, please do the following. 1. Under Staff Activities, create and post separate sticky notes for each activity staff members pursue during the course of a typical week. (For example: check out books, answer reference questions, issue library cards, etc.) 2. Under Patron Activities, post separate sticky notes for activities library patrons might pursue during the course of a typical week.
  4. 4. Final Step - Week One 3. Once you have a good list of sticky notes, sort the stickies to place related and/or dependent activities near each other. (See example below.)
  5. 5. What’s Next? In a week or so, I’ll ask you to sort these same sticky notes according to some different criteria. You’ll re-sort the stickies each week for the next 5-6 weeks. When the card sorting exercise is complete, I’ll share the study’s findings with you at a library staff meeting. At the end of the process we should have a detailed list of specific things we can do to improve the end- to-end user experience of the library for both patrons and staff.
  6. 6. Thanks so much for your help! I hope you enjoy this exercise. Michael Magoolaghan P.S. - If you have any questions, don’t hesitate to email me at mmagoola@comcast.net .
  7. 7. Staff Activities
  8. 8. Patron Activities

×