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Business Success ProgramThe key to future success for business in Vietnam is to prepare for International standards coming...
Administrative SupportWorkshop ObjectivesBy the end of this workshop, you will be able to:        Get Yourself Organised  ...
Anger ManagementWorkshop ObjectivesBy the end of this workshop, you should be able to:        Understand anger dynamics.  ...
Business EtiquetteWorkshop ObjectivesBy the end of this workshop, participants should be able to:        Identify what bus...
Business WritingWorkshop ObjectivesBy the end of this workshop, you should be able to:        Understand the basic structu...
Coaching & MentoringWorkshop ObjectivesWe have 12 objectives that will allow us to achieve the overall goal of becoming be...
CommunicationStrategiesWorkshop ObjectivesBy the end of this workshop, participants should be able to:        Understand w...
Creative Problem SolvingWorkshop ObjectivesBy the end of this workshop, you will understand how to:       Recognise proble...
Customer ServiceObjectives for this WorkshopBy the end of this workshop, you will have learned:        What Customer Servi...
Effective ConflictResolutionWorkshop ObjectivesAt the end of this workshop, participants should:        Understand what co...
The Effective SupervisorWorkshop ObjectivesBy the end of this workshop, you should be able to:        Define requirements ...
Managing HumanResourcesWorkshop ObjectivesBy the end of this workshop, participants will be able to:        Describe diffe...
Leadership & InfluenceWorkshop ObjectivesBy the end of this workshop, participants will be able to:        Understand what...
Managing ChangeWorkshop ObjectivesBy the end of this workshop, you should be able to:        List the steps necessary for ...
Managing StressWorkshop ObjectivesBy the end of this workshop, participants will be able to:        Identify the best appr...
Motivating YourEmployeesWorkshop ObjectivesBy the end of this workshop, participants should be able to:        Define moti...
Personal ProductivityWorkshop ObjectivesBy the end of this workshop, you should be able to:        Analyse and refocus for...
Proposal WritingWorkshop ObjectivesBy the end of this workshop, you should be able to:        Understand the basic require...
Public SpeakingWorkshop ObjectivesBy the end of this workshop, participants will be able to:        Identify the different...
Sales FundamentalsWorkshop ObjectivesResearch and everyday life demonstrates that having clear measurable goals are import...
Team Building &TeamworkWorkshop ObjectivesBy the end of this workshop, you should be able to:        Understand the concep...
Team Proposal WritingWorkshop ObjectivesBy the end of this workshop, you should be able to:        Understand the basic re...
The Effective NegotiatorWorkshop ObjectivesResearch has consistently demonstrated that when clear goals are associated wit...
The Inspiring PresenterWorkshop ObjectivesResearch has consistently demonstrated that when clear goals are associated with...
Effective TimeManagementWorkshop ObjectivesBy the end of this workshop, you should be able to:        Plan and prioritise ...
Train the TrainerWorkshop ObjectivesBy the end of this workshop, you should be able to:        Identified the value of tra...
Workplace DiversityWorkshop ObjectivesResearch and everyday life demonstrates that having clear measurable goals are impor...
Workshop FacilitatorWorkshop ObjectivesBy the end of this workshop, you should be able to:        Understand what facilita...
Health & Safety in theWorkplaceWhy Have a Workplace Health & Safety Program?Taking risks is part of running a business, pa...
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Business Success Program

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Transcript of "Business Success Program"

  1. 1. Business Success ProgramThe key to future success for business in Vietnam is to prepare for International standards coming inwith every new international company. Current success does not mean future success. Those that havevision and foresight will begin to develop their business and employees to these new standards NOWand at the same time incorporate local knowledge and expertise.If you don’t have international standard level trainers within your organisation, the next best thing is toacquire international standard training programs. Those that wait or don’t make smart decisions NOWwill suffer a slow and steady decline in business as the entire Vietnamese market changes in line withglobal development.Look at some examples in Vietnam now such as international banks being opened during lunch hourswhen customers need them, retailers with staff who can assist customers and actually sell rather thantake orders, international general businesses adopting best practice service and sales standards andhuman resources development initiatives.The program offered spans all areas of business such as human resource development, sales,management and administration. It is applicable to any business and can be tailored to the uniqueaspects and functions of the organisation.Objectives Increase staff and management productivity Increase business profitability Decrease staff and management turnover Increase motivation within the business Increase staff and management business skillsCost All 28 modules (delivered in adjustable English word format) 30,000,000 vnd Individual modules (minimum of 5) 3.000,000 vnd eachExtras 1 Day in-house assistance for business trainer 2,500,000 English to Vietnamese translation 15, 000, 000 Delivery of training by our trainers 5,000,000 per module
  2. 2. Administrative SupportWorkshop ObjectivesBy the end of this workshop, you will be able to: Get Yourself Organised Manage your time Deliver task on schedule Improve your Communication Skills Improve your Non-Verbal Communication Skills Assert yourself Influence effectively Build professional working relationships Have a comfortable working environment Deal with stress
  3. 3. Anger ManagementWorkshop ObjectivesBy the end of this workshop, you should be able to: Understand anger dynamics. Understand the myths of anger. Know the right and wrong ways of dealing with anger. Know techniques in controlling anger. See differences between objective and subjective language. Know tips in identifying the problem. Express a feeling or position using I-messages. How to making a disagreement constructive. Understand hot buttons and personal anger dynamics. Understand the alter, avoid and accept response to anger.
  4. 4. Business EtiquetteWorkshop ObjectivesBy the end of this workshop, participants should be able to: Identify what business etiquette is and why it’s important. Network with confidence. Present themselves professionally. Understand the importance of dress codes and what they mean. Understand how to use a business card effectively. Remember names easily. How to conduct themselves at a business lunch. Understand basic guidelines regarding, grammar standards in all written communication. Understand telephone etiquette. Understand the benefits of international etiquette.
  5. 5. Business WritingWorkshop ObjectivesBy the end of this workshop, you should be able to: Understand the basic structure required of business ‘artefacts’ - agendas, email, letters, business cases, proposals, reports. Understand the function/purpose of all of the above. Utilise the tips and techniques provided here to determine an appropriate structure to use for your business artefacts in different situations. Define proofreading and understand the techniques in improving proofreading skills. Define peer review and list ways peer review can help improve business writing skills. Notice (and correct) common spelling and grammar issues in business writing. List guidelines in printing and publishing business writing.
  6. 6. Coaching & MentoringWorkshop ObjectivesWe have 12 objectives that will allow us to achieve the overall goal of becoming better coaches.Here are our learning objectives for today: Identify the difference between mentoring and coaching, Understand the GROW model. Identify and set appropriate goals using the SMART method of setting goals. Understand how to identify the current state or reality of your employee’s situation. Identify the steps needed in defining options for your employee Understand how to create a preliminary plan. Finalise a plan or wrap it up motivating your employee to work within them. Identify the benefits of fostering trust with your employee. Identify the steps in giving effective feedback. Identify and overcome obstacles that hinder the growth and development of your employee. Identify the end and how to transition your employee to other growth opportunities. How to use both mentoring and coaching to enable long-term development through a positive relationship with your employee.
  7. 7. CommunicationStrategiesWorkshop ObjectivesBy the end of this workshop, participants should be able to: Understand what communication is Understand the different ways communication takes place Overcome communication blockages Make the most of non-verbal and paraverbal communication Understand and utilise the STAR method Listen actively and effectively Ask good questions Use appreciative inquiry as a communication tool Using the SPEAC Method Establish common ground with others
  8. 8. Creative Problem SolvingWorkshop ObjectivesBy the end of this workshop, you will understand how to: Recognise problems and understand the creative problem solving process Indentify types of information to investigate and key questions to ask Ascertain the importance of correctly defining a problem Use four different problem definition tools Write solid problem statements Apply basic brainstorming tools to generate ideas for solutions Successfully utilise idea generating tools, such as affinity diagrams, word chaining, the box method, the six thinking hats, and the blink method Assess potential solutions against criteria of cost/benefit analysis Perform a final analysis for successful solution selection Be aware of the roles that intuition and fact play in solution selection Understand the need to refine the shortlist and the importance of redefining it Successfully identify the tasks and resources required to implement the solutions Conduct a solutions reality check Conduct post solution implementation checks to celebrate successes and identify improvements
  9. 9. Customer ServiceObjectives for this WorkshopBy the end of this workshop, you will have learned: What Customer Service is. How your attitude affects customers. How to identify and address the needs of your customers. How using excellent customer service can generate return business. How to build good will. How to provide customer service over the phone. How online tools can aid customer service. How to deal with difficult customers.
  10. 10. Effective ConflictResolutionWorkshop ObjectivesAt the end of this workshop, participants should: Understand what conflict and effective conflict resolution means. Understand all six phases of the conflict resolution process. Understand the five main styles of conflict resolution. Be able to adapt the process for all types of conflicts. Be able to break out parts of the process and use those tools to prevent conflict. Be able to use basic communication tools, such as the agreement frame and open questions. Be able to use basic anger and stress management techniques.
  11. 11. The Effective SupervisorWorkshop ObjectivesBy the end of this workshop, you should be able to: Define requirements for required work. Set the expectations for your staff. Establish SMART goals for yourself. Help your staff set SMART goals. Learn to delegate appropriately. Provide effective feedback to your staff. Utilise effective time management techniques. Perform effective conflict resolution. Understand how to manage effectively in different situations. Understand what a new supervisor needs to become an effective supervisor.
  12. 12. Managing HumanResourcesWorkshop ObjectivesBy the end of this workshop, participants will be able to: Describe different aspects of Human Resource Management Define Human Resources Management terms Recruit, interview, and retain employees Follow up effectively new employees Be an advocate for your employees’ health and safety Provide articulate feedback to employees Correctly manage situations requiring discipline and termination Evaluate some of the strengths and opportunities for Human Resources in your own workplace
  13. 13. Leadership & InfluenceWorkshop ObjectivesBy the end of this workshop, participants will be able to: Understand what leadership means. Explain the Great Man Theory. Explain the Trait Theory. Understand Transformational Leadership. Understand how to adapt your leadership styles for the people you lead. Understand leading by Directing Understand leading by Coaching Understand leading by Participating Understand leading by Delegating Kouzes and Posner Conduct a personal inventory Create an action plan Establish personal goals
  14. 14. Managing ChangeWorkshop ObjectivesBy the end of this workshop, you should be able to: List the steps necessary for preparing a change strategy Describe the WIFM – the individual motivators for change Relate the five dimensions of the ADKAR model for understanding change Use needed components to develop change management and communications plans Employ strategies for gathering data Utilise methods for leading change project status meeting and celebrating success Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies Use strategies for aligning people with a change Describe the importance of resiliency in the context of change Explain the importance of flexibility in the context of change
  15. 15. Managing StressWorkshop ObjectivesBy the end of this workshop, participants will be able to: Identify the best approach to a stressful situation (Alter, Avoid, or Accept) Understand what lifestyle elements you can change to reduce stress Reduce stress Using routines How to use environmental and physical relaxation techniques How to cope with major events Use a stress log to identify stress and create a plan to reduce them
  16. 16. Motivating YourEmployeesWorkshop ObjectivesBy the end of this workshop, participants should be able to: Define motivation, and what part they play Realise the importance of Employee Motivation Understand methods of Employee Motivation Understand the theories which pertain to Employee Motivation – with particular reference to psychology Recognise different personality types and how they fit into a plan for Employee Motivation. Setting SMART and defined goals. Understand how to maintain motivation in themselves and their employees.
  17. 17. Personal ProductivityWorkshop ObjectivesBy the end of this workshop, you should be able to: Analyse and refocus for more productive outcomes. Techniques that will engender self discipline and respect for yourself and from others. Adapt to impromptu requests and learn to say no when required. Attend to your needs promptly and efficiently. Become more organised in your daily life. How to develop a more sharing and accepting attitude to others.
  18. 18. Proposal WritingWorkshop ObjectivesBy the end of this workshop, you should be able to: Understand the basic requirements for developing a proposal. Follow the approach provided to help develop focused, high-quality proposals. Utilise the tips and techniques to determine an appropriate structure to use for your proposals in different situations. Make good use of illustrations in your proposals. Define proofreading and understand the techniques in improving proofreading skills. Define peer review and list ways peer review can help improve your proposals. Notice (and correct) common spelling and grammar issues in your proposal writing. List guidelines in printing and publishing your proposal.
  19. 19. Public SpeakingWorkshop ObjectivesBy the end of this workshop, participants will be able to: Identify the different types of public speaking opportunities Identify your message Write a speech Use humour effectively Deal with criticism Overcome nervousness Deliver a speech Handle questions change the pace based on the audience’s reactions.
  20. 20. Sales FundamentalsWorkshop ObjectivesResearch and everyday life demonstrates that having clear measurable goals are important. If we makesure these goals are kept at the core of any learning experience, the learning occurs more easily andrapidly. With that in mind, let’s take a look at our goals for today.By the end of this workshop, participants will be able to: Understand the language of sales Prepare for a sales opportunity Begin the discussion on the right foot Make an effective pitch Handle objections Seal the deal Follow up on sales Set sales goals Manage sales data Use a prospect board
  21. 21. Team Building &TeamworkWorkshop ObjectivesBy the end of this workshop, you should be able to: Understand the concept of a team, and how to monitor success. Explain the four phases of the Tuckman team development model. Understand the three types of teams. Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing). Understand the benefits and disadvantages of various team-building activities. Describe several team-building activities that you can use, and in what settings. Follow strategies for setting and leading team meetings. Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus- building approach to solving team problems. List actions to do -- and those to avoid -- when encouraging teamwork.
  22. 22. Team Proposal WritingWorkshop ObjectivesBy the end of this workshop, you should be able to: Understand the basic requirements for developing a proposal. Follow the approach provided to help develop focused, high-quality proposals. Understand how to structure a team and manage the process. Utilise the tips and techniques to determine an appropriate structure to use for your proposals in different situations. Make good use of illustrations in your proposals. Define proofreading and understand the techniques in improving proofreading skills. Define peer review and list ways peer review can help improve your proposals. Notice (and correct) common spelling and grammar issues in your proposal writing. List guidelines in printing and publishing your proposal.
  23. 23. The Effective NegotiatorWorkshop ObjectivesResearch has consistently demonstrated that when clear goals are associated with learning that thelearning occurs more easily and rapidly. With that in mind, let’s review our goals for today.By the end of this workshop, participants will be able to: Understand the basic types of negotiations and the phases required for success. Understand the concepts: WATNA, BATNA, WAP, and ZOPA Complete the groundwork for negotiation Identify what information to share and what to keep to yourself Basic bargaining techniques Identifying mutual gain strategies Reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues How to use negotiating processes in our everyday life How to negotiate on behalf of someone else
  24. 24. The Inspiring PresenterWorkshop ObjectivesResearch has consistently demonstrated that when clear goals are associated with learning that thelearning occurs more easily and rapidly. With that in mind, let’s review our goals for today.By the end of this workshop, participants will be able to: Prepare your message, perform a needs analysis Different presentation delivery methods Verbal and non-verbal communication skills Deal with nervousness How to get the most from flip charts How use PowerPoint presentations How the white board can add to your presentation Understand how humour, questions, and discussions go hand in hand with presenting. Learn some killer moves.
  25. 25. Effective TimeManagementWorkshop ObjectivesBy the end of this workshop, you should be able to: Plan and prioritise daily activities efficiently and in a productive manner. Triumph over procrastination. Effectively deal with crises. Organise your workspace and workflow. Efficiently delegate. Ritualise your workload. Plan effective meetings.
  26. 26. Train the TrainerWorkshop ObjectivesBy the end of this workshop, you should be able to: Identified the value of training and how it helps individuals and organisations Explored different learning styles of individuals and various learning theories Evaluate how to design a training course Learned the main dos and donts of delivering a successful course Practiced preparing and delivering short presentations on course Received feedback and advice from the trainer and peers Prepared an action plan for your continued improvement as a trainer
  27. 27. Workplace DiversityWorkshop ObjectivesResearch and everyday life demonstrates that having clear measurable goals are important. If we makesure these goals are kept at the core of any learning experience, the learning occurs more easily andrapidly. With that in mind, let’s take a look at our goals for today.By the end of this workshop, you should be able to: Define workplace diversity Identify the difference between stereotypes and biases Understand how to remove barriers and encourage diversity for yourself and your social community Learn to listen as well as employ effective questioning techniques Understand the importance of body language Learn how to encourage diversity in the workplace, and prevent discrimination Manage personal complaints Understand the role of a line manager when dealing with a discrimination complaint Understand the process an organisation must follow to receive and respond to a complaint Deal with a discriminatory employee
  28. 28. Workshop FacilitatorWorkshop ObjectivesBy the end of this workshop, you should be able to: Understand what facilitation means Implement the three phases of workshop facilitation Use effectively open questions Utilise body language skills Utilise personality typing methods
  29. 29. Health & Safety in theWorkplaceWhy Have a Workplace Health & Safety Program?Taking risks is part of running a business, particularly for small business owners. You take risks in productdevelopment, marketing, and advertising in order to stay competitive. But there are some risks thatshould never be taken. One of these is risking the health and safety of those who work for you.Preventing LossesIf you want to reduce the costs and risks associated with workplace injuries, illnesses, and fatalities, youshould place as much emphasis on health and safety issues as other management issues such asproduction, sales, and quality control.Establishing a health and safety management plan helps you do this, because in developing the plan youidentify what has to be done to promote the health and safety of your workers. In the process, yououtline policies and procedures to achieve your health and safety goals.What is a health and safety Program?There are seven essential elements to a successful health and safety management plan: 1. Management commitment 2. Labour and management accountability 3. Employee involvement 4. Hazard identification and control 5. Incident/accident investigation 6. Worker Training 7. Periodic plan evaluationYour health and safety management plan should be in writing and include policies and procedures.However, an effective health and safety management plan is more than a written plan that sits on ashelf. It should be incorporated into every aspect of the way business is done. In effect, the only way towork is safely.

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