NSC Knowledge Now Communities of Practice
Mike Lipka
November 6, 2013

NASA Safety Center Knowledge Now

National Aeronaut...
 Established in 2006 to support the safety and mission
assurance (SMA) requirements of NASA's portfolio of
programs and p...
Safety concerns were raised as a result of
Challenger, Columbia and other independent
agency mishap assessments
“The [Colu...
Create a continuous learning culture within
Safety and Mission Assurance to support the
successful execution of all NASA p...
 “First-stop shopping” for SMA professionals
 Develop and capture expertise in SMA technical
disciplines
 Identify oppo...
 NASA has a highly skilled workforce where complex
knowledge is not easily gained or replaced
 We remember the “what, wh...
 Avoid re-work and ensure business continuity by
accessing documents and information already
assembled and completed
 Pr...
 Using commercial version of the Air Force Knowledge Now
communities of practice (CoPs) system developed by Triune
 Secu...
 Document
management system
w/ permissions
 Discussion forums and
blogs
 Wikis
 Members listing
 Community calendar
...
 All NSC Civil Servants and Contactors can view
–
–
–
–
–

Marketing
NSC CoP Implementation Plan
Organizational Charts
Ph...
System Safety- A disciplined, systematic approach to identifying, analyzing,
and controlling system hazards that can impac...
NASA Policy
News

OTJ
Resources
Industry
expertise

SME K
Capture

Gov’t
Expertise

Events

NASA Safety Center Knowledge N...
Center Web
Pages

Documents

Events
OTJ
Resources

NASA Safety Center Knowledge Now

SMA Safety Day Planning CoP

Center E...
 Every Center hosts a
Safety Days event and
faces similar challenges
– Reduced budget
– Reduced personnel
– Keep employee...
 CoP Implementation Plan
–
–
–
–
–

Knowledge Inventory
Configuration Plan
Communication Plan
Quarterly Governance
Operat...
NASA Safety Center Knowledge Now

DISCUSSION

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NASA Safety Center Communities of Practice

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Overview of the NASA Safety Center Knowledge Now community of practice approach.

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Transcript of "NASA Safety Center Communities of Practice "

  1. 1. NSC Knowledge Now Communities of Practice Mike Lipka November 6, 2013 NASA Safety Center Knowledge Now National Aeronautics Space Administration
  2. 2.  Established in 2006 to support the safety and mission assurance (SMA) requirements of NASA's portfolio of programs and projects – Safety: Operational safety and health – Mission Assurance: System safety, reliability & maintainability, software assurance, quality engineering, aviation safety NASA Safety Center Knowledge Now We are the NASA Safety Center  Focused on developing people, processes and tools for the achievement of NASA's strategic goals  Key functions – – – – Mishap investigation support Technical excellence training Program and facility audits Knowledge management tools and processes  HQ function, located at Glenn Research Center 2
  3. 3. Safety concerns were raised as a result of Challenger, Columbia and other independent agency mishap assessments “The [Columbia Accident Investigation] Board concludes that NASA’s current organization does not provide effective checks and balances, does not have an independent safety program and has not demonstrated the characteristics of a learning organization.” NASA Safety Center Knowledge Now NASA Safety & Mission Assurance Culture - Synopsis, p.12 3
  4. 4. Create a continuous learning culture within Safety and Mission Assurance to support the successful execution of all NASA programs 1. Identify and facilitate knowledge sharing opportunities 2. Develop knowledge sharing tools and processes 3. Educate SMA practitioners 4. Embed KM as an organizational strength NASA Safety Center Knowledge Now SMA KM Strategic Objective 4
  5. 5.  “First-stop shopping” for SMA professionals  Develop and capture expertise in SMA technical disciplines  Identify opportunities to share appropriate knowledge and experience between NSC Offices- Mishap Investigation Teams, Audit and Assessments, and Technical Experts  Risk avoidance  Cost avoidance  An environment of Trust- Transparency- Open agenda NASA Safety Center Knowledge Now What We Strive to Achieve  Not repeating mishaps, avoiding obsolescence, constantly evolving 5
  6. 6.  NASA has a highly skilled workforce where complex knowledge is not easily gained or replaced  We remember the “what, when and how” but not the “why” - the context or rationale of what we do  We sometimes duplicate efforts (and errors) because we are too "Center/Program/Project- centric”  SMA professionals learn on the job due to a lack of external SMA formal education programs NASA Safety Center Knowledge Now SMA Knowledge Challenges 6
  7. 7.  Avoid re-work and ensure business continuity by accessing documents and information already assembled and completed  Preserve “organizational memory”      Who did the work? What was completed/accomplished? When was the work done? Where is it located? Why and how did we do the work?  Context NASA Safety Center Knowledge Now Why Use Communities of Practice?  “One-stop shopping” 7
  8. 8.  Using commercial version of the Air Force Knowledge Now communities of practice (CoPs) system developed by Triune  Secure online CoPs cleared for SBU content- Rated as high.  Available Agency-wide  Inventory: Over 950+ CoPs and 8,200+ members  Open to Civil Servants, Contractors, External Partners  12GB capacity  Supports all doc types- video, audio, pictures  Easily configurable  Online Help wiki and Help Desk  Available via e-Authentication; must have a NASA ID  Easy to request https://nsckn.nasa.gov/ NASA Safety Center Knowledge Now Knowledge Now Communities of Practice 8
  9. 9.  Document management system w/ permissions  Discussion forums and blogs  Wikis  Members listing  Community calendar  Alerts  Search and discovery  Surveys and questionnaires  Action Item tracker  Links  Drop and drag configuration  Metrics https://nsckn.nasa.gov/ NASA Safety Center Knowledge Now Knowledge Now Key Features 9
  10. 10.  All NSC Civil Servants and Contactors can view – – – – – Marketing NSC CoP Implementation Plan Organizational Charts Photos and videos Presentations NASA Safety Center Knowledge Now Document Folder Permissions: The NSC CoP  Only NSC Civil Servants can view – – – – NSC Key Activities Reports Office Reviews Retreats Trip Reports  Only NSC Leadership can view – Budget Permissions are at the folder level only 10
  11. 11. System Safety- A disciplined, systematic approach to identifying, analyzing, and controlling system hazards that can impact human health, the environment, or the mission itself. Reliability & Maintainability- Design and review activities that improve systems’ reliability during their missions while minimizing system downtime for maintenance. Provides confidence system and its components will function when required. Quality Engineering- Analysis, principles and practices used to demonstrate that a system suits its purpose and complies with relevant requirements. NASA Safety Center Knowledge Now NSC CoPs: SMA Technical Disciplines Software Assurance- Activities that ensure software life cycle processes and products conform to requirements, standards and procedures. This includes quality, safety, reliability, verification and validation, and independent verification and validation of software. Operational Safety- Preventing operations-related safety hazards to assure mission success and to protect personnel and the public, protect the environment, protect aircraft/spacecraft/payloads, and protect facilities, property and equipment. Aviation Safety- Processes and practices aimed at eliminating or mitigating hazards in aviation to prevent injury to personnel or damage to aircraft and other hardware. 11
  12. 12. NASA Policy News OTJ Resources Industry expertise SME K Capture Gov’t Expertise Events NASA Safety Center Knowledge Now Operational Safety Community of Practice Documents Prof Orgs 12
  13. 13. Center Web Pages Documents Events OTJ Resources NASA Safety Center Knowledge Now SMA Safety Day Planning CoP Center Event Pages Agency Points of Contact INFORM YOURSELF Recommended Event Speakers 13
  14. 14.  Every Center hosts a Safety Days event and faces similar challenges – Reduced budget – Reduced personnel – Keep employees interested NASA Safety Center Knowledge Now Safety Days Event Planning CoP  Identified event planning and logistics leading practices  Meet virtually to tell stories and exchange experiences  Goal: Embed knowledge management in work 14
  15. 15.  CoP Implementation Plan – – – – – Knowledge Inventory Configuration Plan Communication Plan Quarterly Governance Operating Standards NASA Safety Center Knowledge Now Managing the Change and Lessons Learned  Some Lessons Learned – Less is more – Consolidate communications – Serve as first stop knowledge resource- “Mini portal” – Collaboration is cumbersome – The 1% rule- 99% lurk 15
  16. 16. NASA Safety Center Knowledge Now DISCUSSION 16
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