Palinet 2007 - Offering Superior Services with Open Source Solutions
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Palinet 2007 - Offering Superior Services with Open Source Solutions

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Howard County Library has seen cost savings and an increase in customer service through their deployment of open source software, such as Firefox, OpenOffice, and GAIM. Amy Begg De Groff will discuss ...

Howard County Library has seen cost savings and an increase in customer service through their deployment of open source software, such as Firefox, OpenOffice, and GAIM. Amy Begg De Groff will discuss the project planning, training, and deployment strategies used when 284 customer machines were deployed running free and open source software.

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Palinet 2007 - Offering Superior Services with Open Source Solutions Palinet 2007 - Offering Superior Services with Open Source Solutions Presentation Transcript

  • Open Source Solutions Offer Superior Service
    • Howard County Library
      • nearly 5 million annual circulations
      • over 2 million visits annually
      • large, active, engaged customer community
      • 300 customer computers
      • 250 staff computers
  • Why open source?
    • Howard County Library uses a wide range of open source computer software in order to:
      • provide customers with internet and computer access
      • expand access to library collections and services
      • contain hard costs for software licenses and computer hardware
  • Why choose open source? CNET October 2, 2007
  • What does open source mean?
    • Access to source code
    • Freedom to make changes
    • Rich user / developer community
    • minimal costs; free of costs but not cheap
    • http://www.youtube.com/watch?v=GVOnFdMf0RU
  • Who creates open source software?
    • Communities
      • groups are successful
    • Developers
      • Benjamin Keen
        • http://www.benjaminkeen.com/
    • Anyone in this room
  • What are open source solutions?
    • Apache
    • Firefox
    • OpenOffice
    • GAIM
    • Linux
  • How do you migrate to open source?
    • Watch and listen to what folks need
      • monitor help desk
      • review change requests ignoring proper names
        • ie: a request for Access is really a request for a database
  • How do you migrate to open source?
    • Add first – take away later
      • OpenOffice on current operating system
      • Firefox along side other web browser
      • Ubuntu machines along side a Microsoft machine
  • How do you migrate to open source?
    • Orient first, train only if needed
      • prior to first orientation, determine key uses of application
      • train to that list
        • ie: If staff use word processing for evaluation writing, show how to do an evaluation in OpenOffice Writer
    • Review existing documentation; augment if needed
  • What has Howard County Library done with open source?
    • LAMP
    • LuMix – Firefox
    • OpenOffice
    • Groovix
  • What has Howard County Library done with open source?
    • LAMP... L inux A pache M ySQL P HP
  • What has Howard County Library done with open source?
      • LAMP... L inux A pache M ySQL P HP
  • What has Howard County Library done with open source?
      • LAMP... L inux A pache M ySQL P HP
  • What has Howard County Library done with open source?
    • LuMix: Lu is Salazar Mi ke Ricksecker
      • initial open source offering
      • custom kernel on 250+ PACs ( P ublic A ccess C omputers)
      • deployed 2004
      • Firefox 0.9 with Open Office, XPDF for document viewing
  • What has Howard County Library done with open source?
    • OpenOffice
      • word processing, spreadsheet, presentation, database
      • given to staff along side MS Office 97
      • encouraged migration
      • available on all customer machines
      • will be only option for all by April 2008
  • What has Howard County Library done with open source?
    • Groovix P ublic A ccess C omputers
      • OpenSense Solutions, Inc. -- Michael Pardee
      • extensive functionality available on all
        • Firefox Opera GAIM Open Office RealPlayer Mplayer
      • 300 PACs Dell GX 150s (5 years young)
      • 2-3 help desks tickets a month – system-wide
  • What have other libraries done with open source?
    • University of Vermont Bailey Howe Library
      • 42 workstations on 11 SLIM machines
    • Mead Library, Sheboygan WI
      • SIP2 authentication
        • users login with same barcode/pin as self check units
      • Time quotas and guest passes
      • custom computer reservation system
  • What will Howard County Library do next with open source?
    • Ubuntu
    • Paperless purchasing and accounting
    • HRIS
    • Koha
    • Mobile Mobile Mobile
  • What will Howard County Library do next with open source?
    • Ubuntu
      • all staff computers are being moved to Ubuntu
        • we’ve started with willing staffers
        • migration complete in Summer 2008
          • we’ve left all XP machines in place; renamed them HACs (Horizon Access Computers)
          • purchased HPs for Ubuntu install --- all staff machines will be same hardware and same image
  • What will Howard County Library do next with open source?
    • Paperless purchasing and accounting
      • accounting process 60 invoices a week
        • many are received in the Central offices and sent to branches
      • goal is to image them and store images in local database – users will approve payment via web based interface
  • What will Howard County Library do next with open source?
    • Human Resources Information System
      • HR process managed manually, using spreadsheets and mail merge to generate forms
      • specifications being developed
      • open source options of which we are currently aware:
        • OrangeHRM
  • What will Howard County Library do next with open source?
    • Koha
      • open source integrated library system
      • staff and customer interface are web based
      • kids catalog, faceted searching, frbr, etc
      • April 2008 launch projected
  • What will Howard County Library do next with open source?
    • Mobile... appliances... staff.... services
      • OpenMoko?
      • roving computers
      • micro chips in staff?
  • Sage observations
    • Discomfort is not part of our ’world;’ and change can cause discomfort
    • Lack of consensus on computers and the ’role’ they play in service
    • Limited computer skills among staff– even among those you assume ”get it”
  • What can you do ?
    • Consider what you need
      • survey, talk, survey again
      • try
      • approach software with an open mind
      • know that any ’problem’ will be perceived to be software-related; remember most are user-caused
      • lean into discomfort
  • What can you do?
    • Research
      • Eric Hebert, of Degree Tutor, has some ideas
      • Talk to key vendors
        • Open Sense Solutions, Mike Pardee
          • http://opensensesolutions.com/
        • LibLime, Joshua Ferraro
          • http://www.liblime.com/
  • How can you do this?
    • Start with us
      • http://www.hclibrary.org/oss2oss.php
        • use our surveys
      • http://www.hclibrary.org/training/GroovixFAQ.htm
        • learn Open Office from us
  • What has Howard County Library accomplished by this work?
    • Fiscal responsibility
      • $3000 Groovix support contract for 300 computers
      • $10 / computer for all software: os, apps, security
    • Extended services
      • all customer computers offer:
        • screen magnifiers and word processing
      • We are presenting at PALINET!
  • Thank you for your interest
    • Howard County Library
      • Amy Begg De Groff
      • [email_address]
    • OpenSense Solutions
      • Mike Pardee
      • [email_address]
    • http://www.youtube.com/watch?v=Pa1RCg-Ccp0