Leading transportation service provider gains scalability

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Leading transportation service provider gains scalability

  1. 1. Case Study Travel, Transportation, Hospitality & Logistics YOUR SUCCESS IS OUR FOCUSLeading Transportation Service Provider gains Scalability throughMaintenance and Support ServicesCustomer ProfileA Leading US based transportation service provider serving government organizations worldwide. The business landscape of transportation solutionsencompasses toll collection, transit fare collection, parking fare collection, transportation safety enforcement, transportation violation collection, portmanagement and other systems and services. Business need The firm was maintaining a legacy based Toll-Collection system and decided to modernize the Benefits current application for better scalability and ease of operation. As part of the initiative, the Improved customer service customer wanted to outsource the maintenance and support of their current application. Fast and flexible operations Technology Environment Access to best technological resources Domain - Transportation systems, Electronic Toll collection, Electronic parking systems Value addition thru process Technologies - Forte, RDB, VMS, C, Embedded SQL, Oracle, Actuate, Unix improvements Application Areas - Customer service centers, Reports, Reciprocity, Reconciliation, Violations Reduced operational cost Project Highlights 400 O&M tickets per month supported by the team 24X7 applications support Approximately 1000 hours of enhancement work done monthly Handle millions of transactions every day Offered value additions and process improvements Multiple implementation of transportation products for various states/territories High performance standards© 2009 Hexaware Technologies. All rights reserved. www.hexaware.com

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