Application development, maintenance and support of reservation system

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Application Development, Maintenance and Support of Reservation System for
Leading Asian airline

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Application development, maintenance and support of reservation system

  1. 1. Case Study Travel & TransportationApplication Development, Maintenance and Support of Reservation System forLeading Asian airlineCustomer ProfileLeading Asian airline based in Hong Kong, operating scheduled passenger and cargo services to 103 destinations globally. The airline has a "five star"rating from Skytrax. Business Need BenefitsThe airline wanted to outsource the maintenance and enhancement support of their Reservation Cost savings of up to 30% due to theSystem to an offshore IT partner in order to reduce the TCO and increase revenue. Additionally cost effective onsite-offshore modelthey also wanted to implement Interline E-Ticketing functionality for its Reservation System to Leverage on the skill and expertise ofcomply with codeshare partner airlines. pool of qualified consultants who have worked on similar engagements in theThe airline outsourced the application development and maintenance support to Hexaware due pastto our deep understanding of the domain and technology. Highly transparent engagement model Scalability and availability of resources Solution to manage any additional resourceThe project was executed using Hexaware’s proven and time tested onsite-offshore model. The requirements with a quick turnaroundscope of the engagement included: time for problem resolution Integration of Interline E-ticketing Development and enhancement support for Reservation system functionality with Reservation System Development and implementation of Interline E-ticketing functionality Seamless integration with airline alliance Production Support - Analysis, design and coding of various RFS in RES/AAF/ASR/TKT as well as code share partners applications Level 2 Support – Problem Diagnosis, Analysis, Quick Fixes Technical guidance in design, coding of various projects on reservation system Implementation of code-share for leading partner airlines involved upgrading the existing code-share package Re-designed the USAS*PRF application to support airline alliance members for batch and real-time updates EDIFACT based seat-map exchange with CRS systems like Amadeus© Hexaware Technologies. All rights reserved. www.hexaware.com

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