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Manoj Kumar Resume

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  • 1. Name Manoj kumar Bachani Country PakistanEducation Qualifications BE in Computer and Information System Engineering, NED University of Engineering and Technology Karachi, Pakistan, Dec 2006 Languages Urdu Native English FluentProfessional experience Profile Siebel 8.0 Certified Consultant with 5 Siebel Implementation experience in Siebel Financial and Siebel Communications. Expertise in all Siebel Architecture and Administrative tasks including Database and Server Configuration, Management and Performance Parameter as well as User hierarchy , Responsibilities , Position assignment and Users creation in Siebel and Database as well. Also familiar with Siebel Tools configuration, Server Installation, Maintenance and Support in Siebel 7.8 and 8.0 environments having sound understanding of Customer Relationship Management. Adept at working with internal & external teams including offshore teams and coordinating for on-time delivery of solutions. Excellent communication and relationship management skills with ability to relate to people at all levels Key • Foundation Consulting Programme (FCP) Training – IBM Courses and • Siebel CRM Core Consultant 8.0 Certification Training - IBM Training • Siebel CRM 8.1.1 In-house Training - IBM • APPLE Workshop and Training by Apple Global Training held on 13th Nov 2008 to 15th Nov 2008 at PC, Karachi. • Siebel Walk-Through – ITP • Mentorship Program – ITP • Completed a course of Computer Hardware Maintenance & Trouble Shooting launched by QuickLinx held on june-2004 to July 2004 • Completed a course of Interconnected Cisco Network Devices launched by CCTC held on Dec-2004 to Jan-2005 Career January 2009 to date - IBM History Working as a Consultant (Siebel CRM) August 2008 to Dec 2009– Integrated Technology Partners Working as a Consultant (Siebel CRM) April 2007 to July 2008 -Integrated Technology Partners Working as a Associate Consultant (Siebel CRM) Jan 2007 to April 2007 Working as a Database Assistant & IT Coordinator Assignm 01/2011 – To Data Pakistan Telecommunication Company Limited (PTCL) ent On Going Siebel 8.1.X Implementation on AIX6.1 History Project Description: Pakistan Telecommunication Company Limited (PTCL) is the largest telecommunication company in Pakistan. The company provides telephony services nation-wide and is the backbone for countrys telecommunication infrastructure - 1/4 - Date: 22/12/11
  • 2. despite arrival of a dozen other telecommunication companies, including giants likeTelenor and China Mobile. The company operates around 2000 telephoneexchanges across the country, providing the largest fixed line network. Data andbackbone services such as GSM, CDMA, Broadband Internet, IPTV, wholesale arean increasing part of its business.Originally fully owned by the Government of Pakistan, this holding has since 2006been reduced to 62%, when 26% of shares and control was sold to Etisalat - andthe remaining 12% to the general public.We are Designing and Developing Siebel CRM Solution for them, which includeSiebel Telco and Siebel CTI Integration Contribution:I am the Siebel CRM Administrator of this project. My task include • Siebel System and Application Administration • Siebel Server Administrative configuration and installation • Siebel CRM Environment Setup (SIT , UAT and Production) • Installation of LDAP Client on Siebel Servers • End User Training • PTCL Technical Team Training • Unix Scripting07/2010 – To Data FAYSAL Bank Limited (FBL)On Going Siebel 8.1.X Implementation on AIX5.3 and AIX6.1 Project Description:FBL, a dedicated Commercial Bank, Incorporated in Pakistan and sponsored byleading investors from the United Arab Emirates, aims to become a major player inthe rapidly growing banking industry. We are Designing and Developing SiebelCRM Solution for them, which include Siebel Financial and Siebel CTI Integration Contribution:I am the Siebel CRM Administrator of this project. My task include • Siebel System and Application Administration • Siebel Server Administrative configuration and installation • Siebel CRM Environment Setup (SIT , UAT and Production) • Installation of LDAP Client on Siebel Servers01/2009 – To Date MOBILINK– CRM_GladiatorOn Going Siebel Communication 7.8 Implementation on HPUX11.11 Project Description:PMCL (Mobilink) is implementing a strategic multi-phased CRM program to drivethe transformation into a leading edge customer focused enterprise, to be betterpositioned in the near future to implement its business growth strategy. For this IBMItaly is the main contractor with IBM Pakistan and Global Delivery India as partners Contribution:I am the Siebel CRM Administrator of this project. My task include • Siebel System and Application Administration • Siebel Server Administrative configuration and installation • Siebel CRM Environment Setup (SIT , UAT and Production) • Installation of LDAP Client on Siebel Servers • Integration of Siebel CRM with External Systems(Tibco , ESB etc) • Users Creation in Siebel and LDAP. • Actuate Report Administration • Release Deployment and verification - 2/4 - Date: 22/12/11
  • 3. • Defect resolution • Run Data load scripts on database • Actively participating in post implementation • Participating in Data Loads Prior Title, Experien Integrated Technology Partners, Karachi, Pakistan ce 01/09 - 11/09 Cyber Internet Services 11 months Siebel Communications 8.0 Implémentation on Win2003 Ent Project Description: CYBERNET is the largest internet service provider in Pakistan. I have played a pivotal role in the Siebel Implementation for their Contact Center. We designed and developed Siebel CRM Solution for them, which included Siebel Communications 8.0. I have fully participated from day 1 in all phases of the project including Discovery, Design, Build, Testing and Training. Contribution: • Worked as member of the Administration Team. • Participated in Discovery workshops for the planning and scoping of the implementation project • Involved in Siebel Application, Gateway, and Database server installation and administration for client • Worked on various Administrative tasks including Users creations, List of Values administration and views/Screens administration. • Actively participated in GO-LIVE and post implementation support activities. 04/08 - 12/08 Emirates Global Islamic Bank Limited (EGIBL) 08 Months Siebel 7.8 Implementation on Win2003 Enterprise Edition Project Description: EGIBL, a dedicated Islamic Commercial Bank, Incorporated in Pakistan and sponsored by leading investors from the United Arab Emirates and Saudi Arabia, aims to become a major player in the rapidly growing Islamic banking industry. We are Designing and Developing Siebel CRM Solution for them, which include Siebel Financial and Siebel CTI Integration Contribution: • Worked as a member of Data and Interface team. • Data mapping for the new data model. Assisted team to make data model changes while setting up Siebel environments for Development, User Acceptance Test and Production. • Researched requirement of existing billing and service provisioning system and incorporate those requirements into Siebel functionality.Other relevant information Other job- Certifications: related Siebel CRM Core Consultant 8.0 Certification activities Training: • Siebel CRM Core Consultant 8.0 Certification Training • Siebel CRM 8.1.1.0 In-house Training - 3/4 - Date: 22/12/11
  • 4. • APPLE Workshop and Training by Apple Global Training held on 13th Nov 2008 to 15th Nov 2008 at PC, Karachi. • Siebel Walk-Through – ITP • Mentorship Program – ITP • Completed a course of Computer Hardware Maintenance & Trouble Shooting launched by QuickLinx held on june-2004 to July 2004 • Completed a course of Interconnected Cisco Network Devices launched by CCTC held on Dec-2004 to Jan-2005System • Siebel Architecture Design and • Hardware SizingTechnical • Siebel InstallationExperience • Siebel Tools • Operation System (Win 2003 Enterprise , HP Unix, AIX , Linux (Red Hat),AIX) • Middle Ware and Database (Oracle 10g and Oracle 11g) - 4/4 - Date: 22/12/11