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Knowledge Camp 2009

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    Knowledge Camp 2009 - Presentation Transcript

    1. Warum Wikis im Wissensmanagement funktionieren ... Zum gelungenen Zusammenspiel von Prinzipien, Methoden und (passenden) Werkzeugen KnowledgeCamp Freitag 9.10.2009 Martin Koser frogpond _ enterprise collaboration consulting © frogpond 2009
    2. Social Web - potentials for KM? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009
    3. http://www.flickr.com/photos/randysonofrobert/439380528/sizes/l/ © frogpond 2009
    4. frogpond? © frogpond 2009
    5. frogpond! © frogpond 2009
    6. I'm a Blogger © frogpond 2009
    7. © frogpond 2009
    8. I'm a Blogger Consultant © frogpond 2009
    9. Web 2.0 Expert © frogpond 2009
    10. Web 2.0 Evangelist © frogpond 2009
    11. Enterprise 2.0 Community Manager © frogpond 2009
    12. Social Web - potentials for KM? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009
    13. Potentials … for KM in Enterprises? © frogpond 2009
    14. Zum gelungenen Zusammenspiel von Prinzipien, Methoden und (passenden) Werkzeugen – hier ein Spielfeld vgl. Probst/Raub/Romhardt 1999 © frogpond 2009
    15. Zusammenspiel von was? Äh? Web 2.0 = Vielfalt von Paradigmen, Prinzipien, Methoden und Werkzeugen Paradigmen: Interaktionsstile, Menschenbilder, Kulturvermutungen Prinzipien: Offenheit, Konnektivität, Flexibilität, Interaktion, .... Methoden: Eternal Beta, schneIle Iterationen, Tagging, ... Werkzeuge: AJAX, RSS, RoR, SaaS, APIs und Mash-ups, etc. etc. © frogpond 2009
    16. Kind of starting point: organizations are complex adaptive systems Veränderlichkeit Vieldeutigkeit Dynamisches Komplexes System System Einfaches System Kompliziertes System Vielzahl Vielfalt © frogpond 2009
    17. complex adaptive systems ... Einfache Systeme (zum Beispiel Pendel, Billard) folgen einem einfachen, linearen Ursache- Wirkungs-Schema. Komplizierte Systeme (zum Beispiel Uhr, Kraftwerk, Automotor) bestehen aus einer Vielzahl gekoppelter Teile, deren Zusammenspiel und Verhalten jedoch berechenbar, organisierbar ist. Komplexe Systeme (bspw. Wetter, Aktienmärkte, Biotope, Teams, Gehirn, Wirtschaftssysteme) zeichnen sich durch nichtlineare Dynamik aus. © frogpond 2009
    18. Yep, that's business © frogpond 2009
    19. Social networks for KM, Wikis for KM ● Connectivity ● Adaptivity ● Emergence © frogpond 2009
    20. Social Web - potentials for KM? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009
    21. More than IT tools http://www.flickr.com/photos/deanj/2398424227/sizes/l/ … ahh, but do we need to forget about all those nifty shiny cute fabulous tools? © frogpond 2009
    22. Tools are cool http://www.flickr.com/photos/daveiam/2805765973/sizes/l/ © frogpond 2009
    23. Cool tools?! Intranet 1.0 http://flickr.com/photos/jurvetson/3833286/ © frogpond 2009
    24. Cool tools?! Enterprise Apps © frogpond 2009
    25. All tools are cool (Well, almost all tools) Enterprise Content Management Einfachere Erstellung und Verwaltung von Inhalten und Dokumenten Zusammenarbeit Persönliche Produktivität Wissens-Findung Mit Kollegen, Partnern, Kunden Verbesserte Effizienz und und Verständnis Eigenständigkeit Bereitstellung der richtigen Informationen für mehr Menschen Information Worker Grundlagen Solutions Sicherer, verwaltbarer, Client- und webbasierte Anwendungen zuverlässiger mit Workflow und Line-of-Business Interoperabilität © frogpond 2009
    26. Wikis are cool (we must remember ourselves sometime, yes) © frogpond 2009
    27. Enterprise 2.0 - way more than tools Enterprise 2.0 = freeform social software adapted to organizations Andrew McAfee: SLATES Search Links Authoring Tags Extensions Signals © frogpond 2009
    28. … and Wikis they just fit Enterprise 2.0 = freeform social software adapted to organizations Andrew McAfee: SLATES (Search, Links, Authoring, Tags, Extensions, Signals Some traits that wikis show: - Connectivity = ∑ Search, Links, Tagging, Signals, social - Adaptivity = ∑ Links, Tags, Extensions, adapted - Emergence = ∑ Links, Authoring, Signals, freeform © frogpond 2009
    29. Wikis, they just fit Enterprise 2.0 = freeform social software adapted to organizations Andrew McAfee: SLATES ✔ Search ✔ Links ✔ Authoring ✔ Tags ✔ Extensions ✔ Signals © frogpond 2009
    30. Social Web - potentials for enterprises? Emerging technologies - more than IT tools? Knowledge Management 2.0 - WTF or FTW? Implementation - strategies and pitfalls Q&A © frogpond 2009
    31. Knowledge Management 2.0 WTF or FTW? http://www.flickr.com/photos/blmurch/152370906/sizes/l/ © frogpond 2009
    32. Why KM fails ... (sometimes, too often, always) Knowledge Management is not an end in itself. Companies do not exist for the purpose of propagating and advancing knowledge - they exist to sell products and services. But to the extent that competitive advantage relies on informed decision making within the business - knowledge management has a crucial role to play. © frogpond 2009
    33. A history of disappointment – but what do we expect? shrink-wrapped naïve technology solutions that ignore people, process, and change management ... © frogpond 2009
    34. 2.0 = modified knowledge processes Knowledge - its content and its organization - is becoming a social act. David Weinberger, Everything Is Miscellaneous: The Power of the New Digital Disorder © frogpond 2009
    35. Klassisches Wissensmanagement als Top-Down-Approach, denn das Spielfeld ist ja überschaubar (wirklich?) vgl. Probst/Raub/Romhardt vgl. Probst/Raub/Romhardt 1999 © frogpond 2009
    36. Das Spielfeld ist aber ein komplexes adaptives System © frogpond 2009
    37. … und Wikis als Bottom-Up-Approach ohne Management-Overhead passen hier perfekt Wissens- bewahrung Wissens- nutzung Wissens- verteilung Rekursive Feedback- Schleifen Wissens- erwerb Wissens- Wissens- identifikation entwicklung © frogpond 2009
    38. That's it, folks Contact: www.frogpond.de enterprise collaboration consulting mk@frogpond.de Skype: mk.frogpond http://twitter.com/frogpond © frogpond 2009

    + Martin KoserMartin Koser, 1 month ago

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