Enterprise 2.0 und E-Collaboration

Slide 1: Enterprise 2.0 und E-Collaboration Herausforderungen und Erfolgsfaktoren Martin Koser / Frank Hamm www.frogpond.de / injelea.de 24. November 2007

Slide 2: Agenda ... • Enterprise 2.0 = Web 2.0 in the Enterprise? Some concepts ... • Challenges and Stakeholders • Social Networks in the Intranet? • ... und andere Social Software für Unternehmen?

Slide 3: About me and frogpond (and BMID ...) Collaboration Office 2.0 Adaptivity Implementation Innovation Management mashups Web Wiki social networking Knowledge Work 2.0 semantic web Consulting www.frogpond.de Enterprise 2.0 RSS weblogs tagging Prozessinnovationen folksonomy Ajax Business Model Innovation

Slide 4: frogpond = consulting, coaching, organizing and facilitating ... initiating the WikiWednesdayStuttgart ... ... being a catalyst for new thinking

Slide 5: Upcoming (1) ... am 5. Dezember 2007 MFG Innovationsagentur, Stuttgart 19:00 - ???

Slide 6: Upcoming (2): Enterprise20Open & EnterpriseCamp ... CeBIT 2008 ... coming probably early April 2008 - Ort TBD

Slide 7: Knowledge Workers ... Increasing knowledge worker productivity is the BIGGEST of the 21 century management challenges. Peter Drucker in Management Challenges of the 21st Century

Slide 8: Enterprises, they change (1) ... RSS links and bridges

Slide 9: Enterprises, they change (2) ... Concept of SLATES

Slide 10: Enterprises, they change (3) ... now: FLATNESSES

Slide 11: When Enterprises change ... Stakeholders? • Employees • Managers • CIOs, CCOs, CEOs (well, yes, probably we can shorten this up: CxOs) • Partners • Customers • Competitors • ...

Slide 12: Example: Using Social Software for Knowledge Networks • Communities of Practice ... enhancing teamwork • Organizational Learning ... enhancing competencies • Linking, bonding and integrating competencies and knowledge bases ... • Documenting and coordinating knowledge of distributed projects ... • Both formalized process support and ad-hoc platform capabilities ... • Provide room for connectivity, adaptivity and emergence ... • Use it to analyze, map and optimize your (informal) knowledge networks ... • ... And, don‘t forget, the boundaries of your organization are fuzzy, so ponder: • Opening up the organization (Open Innovation ...) • Inter-Enterprise knowledge network support (Extended Enterprise and Value Nets ...) • ...

Slide 13: Example: Using Wikis for Knowledge Networks • A tool not only for a team context ... • Every page is editable with revisions tracked ... • Establishes a way of collaborating through content ... • Collect, communicate and collaborate ... • Let knowledge processes evolve, enable organic knowledge management ... • ... Use them e.g. in Communities of Practice • Help manage the explosion of information • Make it easier to execute against strategy • Enable rapid communication and shared understanding • Create a culture receptive to innovation ... are the locus of identification and transfer of best practices in knowledge work

Slide 14: Example: Social Presencing for Knowledge Networks • provides clear context... while enabling multiple contexts ... • low-barrier communication with upscaling potential ... • collaborate through links, chitchat, alerts, ... • reach your network instantly ... • ...

Slide 15: Example: Social Networking platforms for Knowledge Networks • Locate competencies ... and find collaborators ... • Form groups, communities and clans ... • Leverage the weak ties of your knowledge network ... • Collect, communicate and collaborate ... • Let the network figure out how to use the platform ... • Enable mash-ups and distributed applications ...

Slide 16: So is it easy to define a business case for Social Software in the Enterprise? • Easy, fast and flexible • Cost-effective / High Payback • Easily improved upon, leveraged, tweaked or integrated into ... • Leverages informal networks - i.e. the way work was, is and will ever be done • and more ...

Slide 17: Business Case? Show me the numbers! Well, yes, but don‘t try to measure what can‘t be measured ... • What‘s the daily/weekly/... cost of your employees searching ...? • What‘s the daily/weekly/... cost of your employees emailing back and forth ...? • Do you measure the impact of employee turnover ...? • Do metrics and evaluations of intranet usage exist? Are you satisfied? • ... And, most importantly, imagine the ROC* of Social Software on your organization! Do you still need an ROI? * ROC = Return on Change

Slide 18: Questions and/or Ideas - contact me ... www.frogpond.de Social Software Consulting Steingaustraße 27 73278 Schlierbach Germany mk@frogpond.de Skype: mk.frogpond http://twitter.com/frogpond