Flexible Architektur, Usability und Wikis Einfachheit, Schnelligkeit, Klarheit DesignCampCologne #dcc09 - 24./25. Januar 2009, Köln Martin Koser, frogpond _ Enterprise Collaboration Consulting

Intro Warum Design und Usability ... mehr als „Aufhübschen für Akzeptanz“ Ein paar Erfahrungen Diskussion und ich habe dann noch ein paar Fragen ...

frogpond?

frogpond!

„ Design liegt nicht mehr im Trend. Und ich bin froh darüber. Weil es, obwohl die Leute Sinn für Design bewiesen haben, so viel Design-Schrott gibt, der eigentlich in die Luft gesprengt werden sollte. Wenn Design nicht wirklich etwas zu sagen hat, darf es gar nicht existieren.“

I am not a Designer

Ingenieur & Organisationswissenschaftler

Consultant frogpond is

Web 2.0 Expert

Web 2.0 = Vielfalt von Paradigmen, Prinzipien, Methoden und Werkzeugen Paradigmen : Interaktionsstile, Menschenbilder, Kulturvermutungen Prinzipien : Offenheit, Konnektivität, Flexibilität, Interaktion, .... Methoden : Eternal Beta, schneIle Iterationen, Tagging, ... Werkzeuge : AJAX, RSS, RoR, SaaS, APIs und Mash-ups, etc. etc.

Web 2.0 = Vielfalt von Paradigmen, Prinzipien, Methoden und Werkzeugen

Paradigmen : Interaktionsstile, Menschenbilder, Kulturvermutungen

Prinzipien : Offenheit, Konnektivität, Flexibilität, Interaktion, ....

Methoden : Eternal Beta, schneIle Iterationen, Tagging, ...

Werkzeuge : AJAX, RSS, RoR, SaaS, APIs und Mash-ups, etc. etc.

Web 2.0

Usability 2.0

We shape our buildings, ... … and afterwards, our buildings shape us

We shape our intranets, ... http://flickr.com/photos/srboisvert/264893697/

… and afterwards, our intranets ... … they shape us

Molly Wright Steenson reconfigurable walls ethnocentric design adaptive and organic

So you want a site on the Intranet…? Agree with the Communications Department Ext.xxxx that there is a business requirement for having an intranet site Nominate a Web Author who will need to attend the Intranet training course ‘Developing Your Intranet Site’. Contact Mrs xxxxx to arrange this course. The Webmaster will then create a template site ready for your new site to be designed. If a Web Author is already trained in your area then they can begin to create the site. Submit a form with your requirements to Communications Department. Who will review your requirements, complete the resource constraints part of the form and pass it to the Head of Communications who will approve the site. On completion the sites nominated Data Content Manager will need to check the site editorially and approve the data contained within the site. Decide which business process the site will be placed under by contacting Mrs xxxx On approval the Webmaster will technically check the site. If all is well the new site will then be published http://distributedresearch.net/blog/2007/03/17/so-you-want-a-site-on-the-intranet/ Intranet Standard Procedures ...

Agree with the Communications Department Ext.xxxx that there is a business requirement for having an intranet site

Nominate a Web Author who will need to attend the Intranet training course ‘Developing Your Intranet Site’. Contact Mrs xxxxx to arrange this course.

The Webmaster will then create a template site ready for your new site to be designed.

If a Web Author is already trained in your area then they can begin to create the site.

Submit a form with your requirements to Communications Department. Who will review your requirements, complete the resource constraints part of the form and pass it to the Head of Communications who will approve the site.

On completion the sites nominated Data Content Manager will need to check the site editorially and approve the data contained within the site.

Decide which business process the site will be placed under by contacting Mrs xxxx

On approval the Webmaster will technically check the site. If all is well the new site will then be published

Intranet 1.0 ... http://flickr.com/photos/jurvetson/3833286/

Wissensarbeiter und ihr Intranet 1.0? http://flickr.com/photos/blmurch/152370906/ Understand the user ...

That’s the way it is ...

prototyping, giving the product to the consumer and then improving it, and improving it some more

design and creativity bring three critical attributes to Enterprise 2.0 innovation: synthesis , that is, a holistic, systems approach to problem solving and solutions creation; style , which I think of as embodying a particular model or point of view in the organization and its work; and humanity , which reminds us all that whatever is being developed - products, services, organizations, business processes - has to appeal to people - customers, as well as employees, partners and everyone else involved in the innovation ecosystem. Why design for Enterprise 2.0?

Designer‘s toolset ... Prototypes Ethnographic Studies Holistic Usability Creativity Tools ... Usability Screening

until it‘s really perfect

Usability ... five components ... http://www.flickr.com/photos/tglawe/2539105125/

Learnability ... How easy is it for users to accomplish basic tasks the first time they encounter the design?

Efficiency ... Once users have learned the design, how quickly can they perform tasks? http://flickr.com/photos/ppdigital/2054205239/sizes/o/

Memorability ... When users return to the design after a period of not using it, how easily can they reestablish proficiency? http://flickr.com/photos/willsisti/329069579/sizes/l/

Errrors ... How many errors do users make, how severe are these errors, and how easily can they recover from the errors? http://flickr.com/photos/laihiu/31603550/

Satisfaction ... How pleasant is it to use the design? http://flickr.com/photos/christiangendron/2491968699/

Design, seeing, opportunities and creative thinking ... ... when we’re building and designing social tools

We’re building and designing social tools Using design to shape user behaviour & Design with Intent and Persuasive Technology

Small is the new Big

People designing their own experiences

Contact me ... www.frogpond.de Enterprise Collaboration Consulting Steingaustraße 27 73278 Schlierbach Germany [email_address] Skype: mk.frogpond http://twitter.com/frogpond