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7 habits of highly successful companies (2014)

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"7 habits of highly successful companies " presented at the Thought Leader conference in Berlin, March 2014

"7 habits of highly successful companies " presented at the Thought Leader conference in Berlin, March 2014

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  • 1. COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Marc Jadoul ( @mjadoul) Berlin, 27 March 2014 HABITS OF HIGHLY SUCCESSFUL COMPANIES7
  • 2. 2 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. LIKE A CHILD CHASING A MONARCH BUTTERFLY ON A WINDY DAY, BUSINESS- TECHNOLOGY EXECUTIVES HAVE BEEN PURSUING ROI AS IT FLUTTERS TANTALIZINGLY WITHIN THEIR REACH. THEY JUST NEVER SEEM TO QUITE CAPTURE IT. “Business Technology: ROI Is In The Eye Of The Beholder” Brian Gillooly, Editor-in-Chief, Information Week (2002)
  • 3. 3 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OF CEOs SAY TECHNOLOGICAL ADVANCES WILL TRANSFORM THEIR BUSINESS OVER THE NEXT 5 YEARS. PWC US CEO Survey, January 2014 86% 3 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 4. 4 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. WHAT IF WE CHANGED OUR VIEW ON TECHNOLOGY?
  • 5. 5 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. ABOUT ME IC TECHNOLOGIST MARKETER SOCIAL BUSINESS ADVOCATE
  • 6. 6 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. METHODOLOGY HABITS APPLIED BY HIGHLY SUCCESSFUL COMPANIES.7 IT decision makers + senior executives + technology workers + technology students Interactive online diary (N=400) In-site interviews (N=25) Quantitative online study (N=3,173) Source: Alcatel-Lucent, 2012 ~100
  • 7. 7 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #1 THEY PUT HIGH-END MOBILE TECHNOLOGY IN THE HANDS OF THEIR EMPLOYEES. 7 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 8. 8 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 TOP EARNERS ABOVE AVERAGE TREADING WATER DOWNWARD SLIDE FAILING COMPANIES 4G LTE SMARTPHONE 49% 34% 33% 31% 31% TABLET 45% 31% 27% 27% 24% 2G/3G MOBILE OR SMARTPHONE 50% 44% 43% 44% 35% LAPTOP COMPUTER 74% 68% 72% 70% 70% AVERAGE 55% 44% 44% 43% 40%
  • 9. 9 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #2 THEY LEVERAGE THE EMPLOYEES’ PERSONAL TECHNOLOGY. 9 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 10. 10 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 71% WORKERS USE PERSONAL DEVICES. 47% GEN-X AND GEN-Y BRING APPS TO WORK. PERSONAL TECHNOLOGY DOES NOT NECESSARILY INCREASE THE COST OF IT SUPPORT. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Frontline workers IT departments More No change Less
  • 11. 11 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #3 THEY USE IT TO EQUIP WORKERS WITH USEFUL TOOLS AND DRIVE A HEALTHY CULTURE. 11 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 12. 12 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 EQUIP EMPLOYEES WITH INNOVATIVE TOOLS, SERVICES OR CAPABILITIES. 47% OF THOSE WHO WORK REMOTELY SAY THEY ARE MORE PRODUCTIVE.61% OF LARGE TOP EARNERS SAY REMOTE WORK HAS A POSITIVE EFFECT ON CULTURE. 60% 74% 30% Top earners Failing companies OF TOP EARNER EMPLOYEES CAN WORK WHEREVER THEY CHOOSE.
  • 13. 13 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #4 THEY SEEK OUT INSPIRING LEADERS, NOT DRONES WHO FOLLOW DIRECTIONS. 13 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 14. 14 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 SUCCESSFUL COMPANIES MENTION CONFIDENCE, LEADERSHIP AND INTERPERSONAL SKILLS AS MOST DESIRABLE EMPLOYEE CHARACTERISTICS. STRUGGLING COMPANIES STILL RECRUIT PEOPLE THAT ARE GOOD IN FOLLOWING DIRECTION AND THAT HAVE ANALYTICAL CAPABILITIES. THEY ARE MORE LIKELY TO OFFER TECHNOLOGY TO SENIOR LEADERS, RATHER THAN EQUIP THEIR FRONT LINE WORKERS WITH THE TOOLS AND TECHNOLOGY THAT THEY MAY NEED.
  • 15. 15 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #5 HR AND IT COMMUNICATE TO IMPROVE CULTURE, RECRUITMENT AND RETENTION. 15 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 16. 16 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 82% 67% 77% 70% 11% 13% 16% 3% Cultural gurus Dinosaurs % who say there is a connection between IT tools, services and policies and company culture % who say there is a connection between IT tools, services and policies and employee recruitment or retention % who say HR has more influence with regards to technology decisions than 3 years ago % who say there is a great amount of communication between business leaders and IT WHO’S DRIVING NEW TECHNOLOGY SOLUTIONS THAT WILL HAVE A POSITIVE EFFECT ON COMPANY CULTURE? HR 18% IT + HR 32% IT 41% Neither
  • 17. 17 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #6 THEY UNDERSTAND THAT EMPLOYEES NEED TO TAKE BREAKS. 17 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 18. 18 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 EMPLOYEES VALUE MORE THAN JUST MONEY: TECHNOLOGY BENEFITS + IT POLICIES + NETWORK SPEED ARE HIGHER VALUED BY EMPLOYEES THAN SALARY. 69% 54% PERSONAL SURFING AND SOCIAL MEDIA ARE VALUABLE BREAKS AND BOOST EMPLOYEE PRODUCTIVITY. Top earners Failing companies 84% 65% Cultural gurus Cultural dinosaurs COMPANY ALLOWS EMPLOYEES TO ACCESS THE WEB.
  • 19. 19 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. #7 THEY HAVE FORWARD- LEANING CULTURES THAT BREAK FROM THE NORM. 19 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 20. 20 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. Source: Alcatel-Lucent, 2012 55% OF TOP EARNERS SAY THEIR CORPORATE CULTURE IS VERY HEALTHY THEY ENCOURAGE EMPLOYEES TO TAKE CALCULATED RISKS WITHOUT FEAR OF REPRIMAND IN THE EVENT OF FAILURE. THEY DISPENSE REWARDS BASED ON CLEARLY DEFINED MEASUREMENTS OF EMPLOYEE PERFORMANCE, NOT SUBJECTIVE MANAGEMENT EVALUATIONS. THEY USE A DELIBERATE PLANNING PROCESS TO ANTICIPATE FUTURE NEEDS. THEY VIEW TECHNOLOGY AS A STRATEGIC ASSET, CAPABLE OF DELIVERING COMPETITIVE ADVANTAGE, AND OFFER EMPLOYEES THE FLEXIBILITY TO WORK FROM WHEREVER AND WHENEVER THEY CHOOSE.
  • 21. 21 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. 21 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. www.elearnspace.org/blog/2003/09/08/fubinis-law/ 1. PEOPLE INITIALLY USE TECHNOLOGY TO DO WHAT THEY DO NOW — BUT FASTER … 2. THEN THEY GRADUALLY BEGIN TO USE TECHNOLOGY TO DO NEW THINGS … 3. THE NEW THINGS CHANGE LIFE-STYLES AND WORK-STYLES … 4. THE NEW LIFE-STYLES AND WORK-STYLES CHANGE SOCIETY … … AND EVENTUALLY CHANGE TECHNOLOGY. FUBINI’S LAW
  • 22. 22 COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED. OF COURSE THERE ARE STILL A FEW THINGS YOU COULD DO WITHOUT TECHNOLOGY … Video: http://www.youtube.com/watch?v=rl3wWccjD4Y by Alcatel-Lucent
  • 23. marc.jadoul@alcatel-lucent.com www.linkedin.com/in/mjadoul @mjadoul