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Winning Strategies in Customer Experience Management

Sponsored by m-ize
Winning Strategies in Customer Experience Management

“Customer Experience
Management (CEM) refers to the
processes requir...
Winning Strategies in Customer Experience Management

Want to learn the
best practices in
Customer
Experience
Management?
...
Winning Strategies in Customer Experience Management

m-ize, in association with The
Service Council is sponsoring a
compl...
Winning Strategies in Customer Experience Management

About m-ize
m-ize harnesses social, mobile, cloud
and analytic techn...
Winning Strategies in Customer Experience Management

About The Service Council
The Service Council is a leading research
...
Winning Strategies in Customer Experience Management

Who Should Attend This Webinar?
Information presented in this webina...
Winning Strategies in Customer Experience Management

Who’s Presenting at the Webinar?
Webinar Panel Includes:
Sumair Dutt...
Winning Strategies in Customer Experience Management

When Is The Webinar?
When:
Tuesday, February 25, 2014 at 1:00 PM EST...
Winning Strategies in Customer Experience Management

What Will I Receive From Attending Webinar?
This webinar will share ...
Winning Strategies in Customer Experience Management

As an Added Bonus You’ll Also Receive …
A Complimentary Whitepaper F...
Winning Strategies in Customer Experience Management

Thank You
info@m-ize.com
www.m-ize.com
(813) 971-2666
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Winning Strategies in Customer Experience Management - Upcoming m-ize sponsored Webinar

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m-ize (www.m-ize.com), the leading provider of Smarter Customer Engagement solutions, is collaborating with The Service CouncilTM (www.theservicecouncil.com) to provide a complimentary webinar discussing Winning Strategies in Customer Experience Management.

This 60-minute webinar will feature best practices shared by over 180 organizations that have been able to drive the most out of their Customer Experience Management (CEM) initiatives. The top 30 leading performers have realized:

80% or greater levels of customer satisfaction
80% or greater levels of customer retention
Revenue growth over the previous 12 months (average revenue growth amounted to 14%)
This webinar will share how leading companies have used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?”

In addition, a series of cases will demonstrate how companies are leveraging mobile and other technologies to enable self-service, engage customers, and transform their experience.

Participants of this webinar will learn best practices to:

Acquire a single view of the customer
Understand the customer journey and customer efforts to get the job done
Enhance the customer journey using feedback and analytics
Listen, learn, collaborate, and engage
The webinar panel includes Sumair Dutta, Chief Customer Officer of The Service CouncilTM, Dr. Phil Hendrix, Director of immr and Analyst GigaOm Pro, and Brooks Cutter, Program Manager at m-ize.

Information presented in this webinar will be beneficial to all executives responsible for improving customer experience.



Register for the live webinar to be held on Tuesday, February 25, 2014 at 1:00 PM EST:
http://info.m-ize.com/winning-strategies-in-customer-experience-management

The attendees to the webinar will receive a complimentary whitepaper “Customer Experience Management: Strategies to Succeed” from The Service CouncilTM, a leading research and advisory firm that supports an exclusive community of Services, Customer Experience, and Customer Management Executives representing global, industry-leading, service-centric organizations.

About m-ize

m-ize connects brands with today’s mobile and social consumers; enabling easier access to products, knowledge and services. Consumers gain instant access to relevant product information, reviews, recommendations and support from friends, social networks and brands. Companies accelerate revenues and foster loyalty by engaging and enhancing value at all customer touchpoints. The m-ize platform enables a personalized user experience, flexible brand orchestration, actionable analytics, and seamless enterprise integration. For more information, visit www.m-ize.com.

Contact: m-ize

Bruce Burke

CMO, 813-971-2666
BruceBurke@m-ize.com

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Transcript of "Winning Strategies in Customer Experience Management - Upcoming m-ize sponsored Webinar"

  1. 1. Winning Strategies in Customer Experience Management Sponsored by m-ize
  2. 2. Winning Strategies in Customer Experience Management “Customer Experience Management (CEM) refers to the processes required to ensure that a client is successful in their use or our products, can articulate the value that our products deliver to them, and remains with us as a client on an ongoing basis” Leading Software Provider What is CEM? Customer Experience Management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.
  3. 3. Winning Strategies in Customer Experience Management Want to learn the best practices in Customer Experience Management? Webinar is scheduled for: Tuesday, February 25th, 2014 1:00 PM Eastern Standard Time
  4. 4. Winning Strategies in Customer Experience Management m-ize, in association with The Service Council is sponsoring a complimentary webinar discussing strategies and use case concerning Customer Experience Management
  5. 5. Winning Strategies in Customer Experience Management About m-ize m-ize harnesses social, mobile, cloud and analytic technologies in innovative new ways that help brands and consumers to interact. The m-ize platform enables enterprise organizations to drive revenue growth and customer loyalty while simplifying the way consumers discover, own and maintain their products.
  6. 6. Winning Strategies in Customer Experience Management About The Service Council The Service Council is a leading research and advisory firm that supports an exclusive community of Services, Customer Experience, and Customer Management Executives representing global, industryleading, service-centric organizations.
  7. 7. Winning Strategies in Customer Experience Management Who Should Attend This Webinar? Information presented in this webinar will be beneficial to all executives responsible for improving customer experience & retention. Customer Experience Management Customer Relationship Managers Innovation and Strategy Executives Anyone Responsible for Customer Experience Solutions and Initiatives
  8. 8. Winning Strategies in Customer Experience Management Who’s Presenting at the Webinar? Webinar Panel Includes: Sumair Dutta Chief Customer Officer, The Service Council Dr. Phil Hendrix Director immr, and Analyst GigaOm Pro Brooks Cutter Program Manager, m-ize
  9. 9. Winning Strategies in Customer Experience Management When Is The Webinar? When: Tuesday, February 25, 2014 at 1:00 PM EST How Do I Register?: Click button below & submit info
  10. 10. Winning Strategies in Customer Experience Management What Will I Receive From Attending Webinar? This webinar will share how leading companies have used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?” Participants of this webinar will learn best practices to: Acquire a single view of the customer Understand the customer journey and customer efforts to get the job done Enhance the customer journey using feedback and analytics Listen, learn, collaborate, and engage
  11. 11. Winning Strategies in Customer Experience Management As an Added Bonus You’ll Also Receive … A Complimentary Whitepaper From The Service Council: Customer Experience Management: Strategies To Succeed Recent Infographic Highlighting Findings of the Whitepaper
  12. 12. Winning Strategies in Customer Experience Management Thank You info@m-ize.com www.m-ize.com (813) 971-2666
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