m-ize, The Service CouncilTM Collaborate onWebinar: Winning
Strategies in Customer Experience Management
TAMPA, FL--m-ize (www.m-ize.com), the leading provider of Smarter Customer Engagement solutions, is
collaboratingwith The Service CouncilTM(www.theservicecouncil.com) to provide a complimentary
webinardiscussingWinning Strategies in Customer Experience Management.
This 60-minute webinarwill feature best practices shared by over 180 organizations that have been able to drive the
most out of their Customer Experience Management (CEM) initiatives. The top 30 leading performers have realized:
80% or greater levels of customer satisfaction
80% or greater levels of customer retention
Revenue growth over the previous 12 months (average revenue growth amounted to 14%)
This webinar will share how leading companieshave used Customer Experience Management to drive customer
satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for
customers to do business with us?” and “What are the key components of successful CEM programs?”
In addition, a series of cases will demonstrate how companies are leveraging mobile and other technologies to enable
self-service, engage customers, and transform their experience.
Participants of this webinar will learn best practices to:
Acquire a single view of the customer
Understand the customer journey and customer efforts to get the job done
Enhance the customer journey using feedback and analytics
Listen, learn, collaborate, and engage
The webinar panel includes Sumair Dutta, Chief Customer Officer ofThe Service CouncilTM, Dr. Phil Hendrix, Director of
immr and Analyst GigaOm Pro, and Brooks Cutter, Program Managerat m-ize.
Information presented in this webinar will be beneficial to all executives responsible forimproving customer experience.
Register for the live webinarto be held on Tuesday, February 25, 2014 at 1:00 PM EST:
The attendees to the webinar will receive a complimentary whitepaper “Customer Experience Management: Strategies
to Succeed”from The Service CouncilTM, a leading research and advisory firm that supports an exclusive community of
Services, Customer Experience, and Customer Management Executives representing global, industry-leading, servicecentric organizations.
m-ize connects brands with today’s mobile and social consumers; enabling easier access to products, knowledge and
services. Consumers gain instant access to relevant product information, reviews, recommendations and support from
friends, social networks and brands.Companies accelerate revenues and foster loyalty by engaging and enhancing value
at all customer touchpoints. The m-ize platform enables a personalized user experience, flexible brand orchestration,
actionable analytics, and seamless enterprise integration.For more information, visit www.m-ize.com.