Your SlideShare is downloading. ×
m-ize, The Service Council Collaborate on Webinar: Winning Strategies in Customer Experience Management
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

m-ize, The Service Council Collaborate on Webinar: Winning Strategies in Customer Experience Management

43
views

Published on

Published in: Marketing

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
43
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. m-ize, The Service CouncilTM Collaborate onWebinar: Winning Strategies in Customer Experience Management TAMPA, FL--m-ize (www.m-ize.com), the leading provider of Smarter Customer Engagement solutions, is collaboratingwith The Service CouncilTM(www.theservicecouncil.com) to provide a complimentary webinardiscussingWinning Strategies in Customer Experience Management. This 60-minute webinarwill feature best practices shared by over 180 organizations that have been able to drive the most out of their Customer Experience Management (CEM) initiatives. The top 30 leading performers have realized: 80% or greater levels of customer satisfaction 80% or greater levels of customer retention Revenue growth over the previous 12 months (average revenue growth amounted to 14%) This webinar will share how leading companieshave used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?” In addition, a series of cases will demonstrate how companies are leveraging mobile and other technologies to enable self-service, engage customers, and transform their experience. Participants of this webinar will learn best practices to: Acquire a single view of the customer Understand the customer journey and customer efforts to get the job done Enhance the customer journey using feedback and analytics Listen, learn, collaborate, and engage The webinar panel includes Sumair Dutta, Chief Customer Officer ofThe Service CouncilTM, Dr. Phil Hendrix, Director of immr and Analyst GigaOm Pro, and Brooks Cutter, Program Managerat m-ize. Information presented in this webinar will be beneficial to all executives responsible forimproving customer experience. Register for the live webinarto be held on Tuesday, February 25, 2014 at 1:00 PM EST: http://info.m-ize.com/winning-strategies-in-customer-experience-management The attendees to the webinar will receive a complimentary whitepaper “Customer Experience Management: Strategies to Succeed”from The Service CouncilTM, a leading research and advisory firm that supports an exclusive community of Services, Customer Experience, and Customer Management Executives representing global, industry-leading, servicecentric organizations. About m-ize m-ize connects brands with today’s mobile and social consumers; enabling easier access to products, knowledge and services. Consumers gain instant access to relevant product information, reviews, recommendations and support from friends, social networks and brands.Companies accelerate revenues and foster loyalty by engaging and enhancing value
  • 2. at all customer touchpoints. The m-ize platform enables a personalized user experience, flexible brand orchestration, actionable analytics, and seamless enterprise integration.For more information, visit www.m-ize.com. Contact: m-ize Bruce Burke CMO, 813-971-2666 BruceBurke@m-ize.com

×