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m-ize, The Service Council Collaborate on Webinar: Winning Strategies in Customer Experience Management
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m-ize, The Service Council Collaborate on Webinar: Winning Strategies in Customer Experience Management


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  • 1. m-ize, The Service CouncilTM Collaborate onWebinar: Winning Strategies in Customer Experience Management TAMPA, FL--m-ize (, the leading provider of Smarter Customer Engagement solutions, is collaboratingwith The Service CouncilTM( to provide a complimentary webinardiscussingWinning Strategies in Customer Experience Management. This 60-minute webinarwill feature best practices shared by over 180 organizations that have been able to drive the most out of their Customer Experience Management (CEM) initiatives. The top 30 leading performers have realized: 80% or greater levels of customer satisfaction 80% or greater levels of customer retention Revenue growth over the previous 12 months (average revenue growth amounted to 14%) This webinar will share how leading companieshave used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?” In addition, a series of cases will demonstrate how companies are leveraging mobile and other technologies to enable self-service, engage customers, and transform their experience. Participants of this webinar will learn best practices to: Acquire a single view of the customer Understand the customer journey and customer efforts to get the job done Enhance the customer journey using feedback and analytics Listen, learn, collaborate, and engage The webinar panel includes Sumair Dutta, Chief Customer Officer ofThe Service CouncilTM, Dr. Phil Hendrix, Director of immr and Analyst GigaOm Pro, and Brooks Cutter, Program Managerat m-ize. Information presented in this webinar will be beneficial to all executives responsible forimproving customer experience. Register for the live webinarto be held on Tuesday, February 25, 2014 at 1:00 PM EST: The attendees to the webinar will receive a complimentary whitepaper “Customer Experience Management: Strategies to Succeed”from The Service CouncilTM, a leading research and advisory firm that supports an exclusive community of Services, Customer Experience, and Customer Management Executives representing global, industry-leading, servicecentric organizations. About m-ize m-ize connects brands with today’s mobile and social consumers; enabling easier access to products, knowledge and services. Consumers gain instant access to relevant product information, reviews, recommendations and support from friends, social networks and brands.Companies accelerate revenues and foster loyalty by engaging and enhancing value
  • 2. at all customer touchpoints. The m-ize platform enables a personalized user experience, flexible brand orchestration, actionable analytics, and seamless enterprise integration.For more information, visit Contact: m-ize Bruce Burke CMO, 813-971-2666