Perfect Order

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Balance Scorecards, KPIs

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  • The Balanced Scorecard (BSC) is a strategic performance management tool for measuring whether the smaller-scale operational activities of a company are aligned with its larger-scale objectives in terms of vision and strategy.
  • Perfect Order

    1. 1. Scorecards Program Review <br />Aug 3, 2009<br />JBDC<br />
    2. 2. Agenda<br />3/8/2009<br />2<br />Eng. Mohammed Abdulrahman<br />
    3. 3. Agenda<br />3/8/2009<br />3<br />Eng. Mohammed Abdulrahman<br />
    4. 4. Introduction <br /><ul><li>BSC Definition
    5. 5. Objective of the meeting</li></ul>3/8/2009<br />4<br />Eng. Mohammed Abdulrahman<br />
    6. 6. Agenda<br />3/8/2009<br />5<br />Eng. Mohammed Abdulrahman<br />
    7. 7. Sources of dataTransfers<br /><ul><li>Automatic
    8. 8. Transfer date
    9. 9. Filled date
    10. 10. Arrival date (dock to stock, location of filled transfers)
    11. 11. Received date
    12. 12. Manual
    13. 13. Quality issues upon receiving; damages, discrepancies</li></ul>3/8/2009<br />6<br />Eng. Mohammed Abdulrahman<br />
    14. 14. Sources of dataInvoices<br /><ul><li>Automatic
    15. 15. Invoice date
    16. 16. Filled date
    17. 17. Dispatch date (no real time delivery date & more than one trip per invoice)
    18. 18. Number of temp. returns
    19. 19. Returns and reason should be linked to return program
    20. 20. Manual
    21. 21. Quality issues upon receiving; damage, expiries, etc.</li></ul>3/8/2009<br />7<br />Eng. Mohammed Abdulrahman<br />
    22. 22. Agenda<br />3/8/2009<br />8<br />Eng. Mohammed Abdulrahman<br />
    23. 23. Calculation & CriteriaJed Transfers<br /><ul><li>Within 48 hours from date of transfers till date of arrival to be considered as on time transfer
    24. 24. Within 24 hours from date of arrival to received date to be considered as on time receiving</li></ul>3/8/2009<br />9<br />Eng. Mohammed Abdulrahman<br />
    25. 25. Calculation & CriteriaLocal Invoices<br /><ul><li>Within 24 hours from invoice date to dispatch date considered as on time delivery, provided that invoices are printed before 12:00 PM.
    26. 26. Invoices printed after noon should counted as next day invoice, which will have 48 hours</li></ul>3/8/2009<br />10<br />Eng. Mohammed Abdulrahman<br />
    27. 27. Calculation & CriteriaLocal Invoices<br /><ul><li>Customers who received orders based on appointment should be given 5 working days such us supermarkets and tenders in Riyadh
    28. 28. List of invoices that should be automatically considered as on time :
    29. 29. MISC ACCOUNT
    30. 30. MISCLL A/C NO.3
    31. 31. DEMONISTRAION A/C
    32. 32. Other invoices to be received in warehouse</li></ul>3/8/2009<br />11<br />Eng. Mohammed Abdulrahman<br />
    33. 33. Calculation & Criterianon-jed Invoices<br /><ul><li>Makkah & Taif: 2 days
    34. 34. Madinah & Yunbu: 3 days
    35. 35. Tabuk & Rabig: 5 days
    36. 36. Working days
    37. 37. Invoices printed after noon should counted as next day invoice,</li></ul>3/8/2009<br />12<br />Eng. Mohammed Abdulrahman<br />
    38. 38. Calculation & Criterianon-Ryd Invoices<br /><ul><li>Qasim, Hail & Kharj: 3 days
    39. 39. North Region (Skaka, Arar, Aljof): 5 days
    40. 40. Working days
    41. 41. Invoices printed after noon should counted as next day invoice</li></ul>3/8/2009<br />13<br />Eng. Mohammed Abdulrahman<br />
    42. 42. Agenda<br />3/8/2009<br />14<br />Eng. Mohammed Abdulrahman<br />
    43. 43. Reporting<br /><ul><li>Total Number of Invoices:
    44. 44. No of Invoices dispatched
    45. 45. Percentage of Invoices dispatched.
    46. 46. No of Perfect Order (dispatched Invoices Only )
    47. 47. Percentage of Success
    48. 48. Percentage of failures with gap analysis</li></ul>3/8/2009<br />15<br />Eng. Mohammed Abdulrahman<br />
    49. 49. Reporting<br /><ul><li>Total number of delivery returns, with gap analysis (return reasons)
    50. 50. # and % Partial return
    51. 51. # and % of full return
    52. 52. # and % of one time temp return
    53. 53. # and % of two times temp return
    54. 54. # and % of three time or more temp return</li></ul>3/8/2009<br />16<br />Eng. Mohammed Abdulrahman<br />
    55. 55. Agenda<br />3/8/2009<br />17<br />Eng. Mohammed Abdulrahman<br />
    56. 56. Conclusion<br />Action Plan<br />IT support<br />3/8/2009<br />18<br />Eng. Mohammed Abdulrahman<br />

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