Cloud MythsDebunked9HIT ENTER TO START SLIDESHOW
Cloud Myths Debunked9Are They Standing Between You and UC Success?Misconceptions may be keeping IT decision makers from takingadvantage of the tremendous synergy between unifiedcommunications (UC) and the cloud. As a result, companiesremain stuck with outmoded, siloed voice and messagingsolutions that sap productivity, cost too much to run, and fail todeliver the customer experience necessary to compete in amultichannel world.These nine common myths maybe clouding your judgment aboutyour company’s communicationsoptions.CLICK TO ADVANCE
Many IT managers still view the cloud aslittle more than resource arbitrage. Whileeconomies of scale do allow cloud providersto offer cost savings, moving to the cloudcan deliver many other importantadvantages, including:These advantages are especially relevant toUC, which requires nonstop uptime — a bigchallenge for IT teams.MYTH #2MYTH#1Cloud computing is justa way to save money.• Faster implementation• Greater adaptability• Visible and predictable costs• Better reliability• Elimination of ongoing ownership burdens
The cloud offers many advantages tocompanies looking for a highlycustomizable UC solution.MYTH #3MYTH#2The cloud doesn’t offersufficiently customized solutions.Consider this: Many cloud solutions featureconfiguration parameters, applicationprogramming interfaces and integrationcapabilities that make them better suited tocustomization than conventional software.Keep in mind: The cloud model can offereconomical access to the specialized skillsnecessary to improve outcomes at lowercost.
MYTH#3The cloud is anall-or-nothing proposition.The right solution will make it easy tochange models as imperatives change overtime. To make the initial choice, consider:MYTH #4Cloud UC models include:• Many hybrid models that mix cloud andon-premises approaches• Private, on-premises solutions in whichorganizations own and manage theirUC-related software and hardware• Software-as-a-service (SaaS) solutions inwhich organizations pays for UC on amonthly subscription basis• Which parts of the solution you prefer to ownand which you prefer to have delivered as amanaged service• Whether you prefer to host the solution inyour own data center or have it hosted at aservice provider’s facility• Whether you want your to staff administermoves, adds and changes or have a serviceprovider handle administration• Whether you want to pay for UC out of yourcapital budget or out of your operating budget
MYTH#4The cloud can’t deliver theperformance necessary forvoice communications.Keep in mind: UC solutions vary in their abilityto ensure call quality despite variableconditions on public IP network connections.Choose a UC-in-the-cloud solution with thetechnical sophistication to handle problematicconnections.MYTH #5Real-time performance in virtualenvironments was once a challenge.Consider: Technology now protects voicequality by separating call control fromcommunication. Enhancements to networkclass-of-service control enable UC to bedistributed between on-premises and hostedinfrastructure without compromising callquality.
MYTH#5The cloud doesn’t give IT orthe business sufficient control.Consider this: Adding or decreasingcapacity is easier in the cloud, as is therollout of new features.MYTH #6The right cloud solution can give IT andbusiness managers greater control of the UCenvironment than they would have with atraditional, on-premises deployment.
Public-cloud breaches receive morepublicity than enterprise breaches becausethey can’t be kept confidential. But mediahype doesn’t mean greater vulnerability.MYTH #7MYTH#6 The cloud isn’t secure.Keep in mind: Reputable public cloudproviders have security professionalsmonitoring their environments 24 hours aday. In fact, most have physical securitythat exceeds anything found at the typicalenterprise data center.Consider this: You can deploy UC on aprivate cloud — either on your ownpremises or in a secure hosting facility.Security concerns needn’t deter yourorganization from pursuing the benefits ofa cloud-based UC deployment.
Every technology decision entails acommitment. Because conventional UCdeployments are written off over severalyears, a multiyear cloud contract may allowyou to change vendors sooner than aconventional purchase would.MYTH #8MYTH#7The cloud locks you into arelationship with one cloud vendor.Consider this: Choosing the right clouddeployment model (see slide 3) letsorganizations ensure the level of control andchoice they need.Keep in mind: Mitel’s MiCloud UC solutionoptimizes long-term flexibility by allowing youto use the same software and licensingwhether you deploy it on-premises, onhosted infrastructure or as a SaaS solution.
From an architectural perspective, the cloudisn’t really new.MYTH #9MYTH#8 The cloud is new and unproven.Consider this: The UC innovation is in howsolutions such as Mitel’s MiCloud bringproven architectural models tovirtualization technologies — especiallythe popular VMware portfolio — todeliver a rich feature set in an easilyconfigurable deployment package.Keep in mind: The sharing of virtualizedresources in a multitenant environmentdates back to mainframe computing.Telecom providers have a long history ofhosting real-time communications services.
Today’s IT organizations face many urgentissues:MYTH#9Cloud-based UC is not a“front burner” issue.• Defending against escalating cyberthreats• Free up IT resources that can be refocused onimportant business challenges• Supporting user mobility with BYOD programs• Rolling out big data analytics to takemarketing and the customer experience tothe next levelBut one of the biggest mistakes IT leaderscan make is letting day-to-day firefightingget in the way of long-term strategy.Moving UC into the cloud enablesorganizations to:• Increase agility and efficiency• Engage better with customers, partnersand suppliersTo find out more about unified communications in the cloud, visithttp://mitel.com/solutions/virtualization/cloud-communications/